Sobre Synder

Synder is a finance management solution with a focus on bookkeeping automation for small to midsize businesses and accounting professionals that work with SMBs. Synder integrates payment systems (Stripe/Paypal/Square) with accounting solutions such as QuickBooks and Xero and automatically brings detailed transaction data from the payment systems into accounting. It also can categorize sales and expenses in the books with the help of smart rules. The invoicing feature helps to create send one-click invoices and automatically close them upon payment in the accounting. And a generated payment link allows for receiving online payments with credit cards through a simple checkout page. Synder saves time eliminating manual data entry, protects books from duplicates, and in case any erroneous syncs occur, it allows undoing them in bulk with no harm to the books
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Precios de Synder

Synder no tiene versión gratuita, pero ofrece una prueba gratis. La versión de pago de Synder está disponible a partir de 14,00 US$/mes.

Precio inicial:
14,00 US$/mes
Versión gratuita:
No
Prueba gratuita:

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Opiniones de Synder

Evaluación de función

Relación calidad-precio
4,7
Funcionalidad
4,8
Facilidad de uso
4,6
Asistencia al cliente
4,9
5 opinones sobre 237 Ver todas las opiniones
Sha Lynn
  • Sector: Contabilidad
  • Tamaño de la empresa: Trabajador autónomo
  • Software usado Mensualmente durante Prueba gratis
  • Fuente de la opinión
Relación calidad-precio
5
Funciones
5
Facilidad de uso
5
Asistencia al cliente
5

5
Publicado el 10/6/2020

Great Platform Excellent Customer Service

Great!! I will continue to work with it to perfect my process and make the automation smoother

Puntos a favor

I really like the platform. Clean imports. It was refreshing compared to other platforms I have tried. And [SENSITIVE CONTENT HIDDEN], the tech, is just a chat away and super helpful.

Desventajas

Needs a few features added. Like classes for PayPal

Deb
  • Sector: Ropa y moda
  • Tamaño de la empresa: 2-10 empleados
  • Software usado A diario durante 1-5 meses
  • Fuente de la opinión
Relación calidad-precio
4
Funciones
4
Facilidad de uso
4
Asistencia al cliente
5

5
Publicado el 16/9/2021

Useful product, great customer service

It's taking a little while to learn, but customer service has been excellent. They're available and helpful by chat, so I've received all the information I've asked about. I've chatted with several people who were helpful. [SENSITIVE CONTENT] was patient and worked hard to answer all my questions.

Puntos a favor

It connects sales from multiple platforms to QBO and has the option to roll back the sync, which gives you the chance to fix errors and resync correctly.

Desventajas

It's somewhat complicated to set up. All products and services must be set up exactly as you want them in POS systems and QBO, so it takes a while to iron out the kinks. Run it in small batches to see how the sync sends information to your P&L.

Beth
  • Sector: Ropa y moda
  • Tamaño de la empresa: 2-10 empleados
  • Software usado A diario durante Más de un año
  • Fuente de la opinión
Relación calidad-precio
5
Funciones
5
Facilidad de uso
4
Asistencia al cliente
4

5
Publicado el 9/9/2022

Big Time Saver

Customer support has changed since I started using Synder. For the longest time the chat was available and every issue I had was taken care of instantly. Any questions I had was very responsive and resolved within minutes. They have since shifted to email support for questions/issues. Response time is now a day for any questions which can be very frustrating.

Puntos a favor

I need detailed transactions loaded to QB desktop - not daily summary. We track inventory for apparel and there are thousands of items. Most interfaces I found do only the summary. Synder gives me that detail and once setup correctly puts the transactions into the correct accounts on QB Desktop. Big time saver.

Desventajas

My biggest complaint is not being able to data map the item name to a field in quickbooks. I need the variation on Square to map to the item name in QB Desktop. My background is technology - programming. The ability to map fields is already part of their functionality for setup - just not for this field. I have tried multiple times to explain but am not heard. I have to pay staff to go into every transaction and update the items. If this was fixed I would five start this software 100%!!

Robert
  • Sector: Contabilidad
  • Tamaño de la empresa: 2-10 empleados
  • Software usado Semanalmente durante 1-5 meses
  • Fuente de la opinión
Relación calidad-precio
1
Funciones
2
Facilidad de uso
2
Asistencia al cliente
5

2
Publicado el 1/4/2022

Syncing with QuickBooks not ready for Prime-Time

It took a while to get into a good working relationship due to the default hands-off approach and reliance upon scripted answers as opposed to engaging directly, but once we got past that and started to work together, their support staff was extremely responsive and helpful, and I was not a happy customer and was very demanding. I think a big part of that initial disconnect is caused by some poor decisions as to support priorities. A shift there towards front-loading their support interactions to focus heavily on the quality of the onboarding experience would do wonders. That being said, they have a lot of fundamental technical challenges that they have yet to resolve before this transaction syncing software is ready for any serious accountant who has to import transactions from multiple sources like Amazon & Paypal without spending an inordinate amount of time triaging and fixing problems and errors.

Puntos a favor

I like their flexibility, and their support staff really listened to my input for changes and even in the short time I used their product; I saw some of those changes take place in the application, so from that I also know that their developers are also eager to improve and adjust their software to make it more effective.

Desventajas

Their product just doesn't work well enough to save me any time by importing Amazon & Paypal transactions into QuickBooks Desktop. Their process is full of errors and their configuration interface could be a lot more intuitive, which would reduce miscommunications along the way. In the few months I spent working with Synder, I wasted more than 100 hours troubleshooting & repairing. I even ended up with a corrupted QB file which had to be restored from backup to start the process of importing nearly a year's worth of transactions all over again. Their onboarding process is designed to be hands-off, and this caused a lot of initial problems. If they spent more time with onboarding and understanding the QuickBooks account and classification structure at the beginning, many of the initial issues could have been avoided and a significant amount of my wasted time could have been avoided.

James
  • Sector: Alimentación y bebidas
  • Tamaño de la empresa: 11-50 empleados
  • Software usado A diario durante 1-5 meses
  • Fuente de la opinión
Relación calidad-precio
5
Funciones
5
Facilidad de uso
5
Asistencia al cliente
5

5
Publicado el 10/8/2022

The best

I have really enjoyed it. Their KPIs are great too--I am just getting started with that feature

Puntos a favor

Syncs with items seamlessly--no more fighting with Quickbooks and having to manually enter items or linking them

Desventajas

Paying for each historical sync--but it is well worth it in the end

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