MAPCON is a maintenance management solution for manufacturing and facilities industries that offers standalone asset management, preventive maintenance, work order management and more. The solution provides mobile apps for iOS and Android devices.
MAPCON allows maintenance professionals to customize the solution and its features depending on the applications required by the users. Key features include a report generator, automatic email notifications, barcode label printing, inventory control, purchase order requests and more. Users can import data into the system from excel files.
MAPCON barcode module helps users integrate fixed assets such as equipment, parts and other movable items with the operations data-collections systems. The barcode technology provides updated information on inventory management, accounting, reporting and operations.
The solution is available to be purchased outright or can be paid on a monthly subscription basis. It can be used for just one site or multi-site enterprises. Support is offered via email and phone.
Dawn W. Especialidad: Energías renovables y medio ambiente Número de empleados: 51-200 empleados
United Wisconsin Grain Producers LLC (UWGP) started using MAPCON in 2005 when production of our facility began. Since this time, MAPCON has become an important key to our day-to-day successes by providing and modifying a maintenance program that meets our ever changing needs.
Using MAPCON has allowed UWGP to maximize maintenance records and store pertinent information that can be retrieved quickly. We are able to identify and stock critical parts while keeping an accurate inventory. UWGP also has a valued benefit of scheduling preventative maintenance; which reduces both downtime and maintenance costs. UWGP knows that support for MAPCON is only a call away.
By utilizing all the tools available in MAPCON, UWGP has become #1 in plant up-time and #1 in low maintenance costs according to the 2013 Christianson & Associates Benchmarking Reports. UWGP employees are very proud of these accomplishments. This only proves that MAPCON is the heartbeat of the maintenance department.
UWGP is always looking to achieve maximum efficiency along with increasing performance. MAPCON is growing right with us.
WE ARE STRIVING FOR EXCELLENCE
First of all the customer service. In the beginning I called/emailed a tremendous amount. In time things came easier and I didn't have to call/email as much. Truthfully one day I got an email asking me how I was because he didn't hear from me in a while. Its nice to know they are only a phone call or email away. Mapcon always gets back to me and if they can't at that moment they always send me another email address or phone number. Its nice to know someone always has your back.
Not so much me as the coordinator. I am happy with the software and am always striving to know more and get better at running it. Its the ones that pay the bills and signs my check. I guess the cost is hard to swallow.
I know we have "MUG"--(mapcon users group) I have learned a lot when I went to the conference and talked to others. BUT, it would be nice to have a group of the coordinators that could communicate with each other about day today problems that might occur. It would be nice to hear "oh yes, I had that happen and this is what I did to fix it"
RespuestaMAPCON Technologies 12/1/2017
We took what you said to heart and have created a LinkedIn Group specifically for MAPCON users. Here is the link: https://www.linkedin.com/groups/8578280
Thanks for the feedback, and we hope to see you posting in the group!
Flint B. Especialidad: Automoción Número de empleados: 201-500 empleados
So far we have been pretty happy with this software. Support has been really helpful too. They were quick to fix a bug I found in the mobile app. I like that they seem eager to constantly improve their software too. For us our ultimate goal is to utilize the mobile app as much as possible and have a completely paperless system. For now we are still printing the PM's and entering them in manually until we can get everyone using the mobile app.
The mobile side of the system is what drew me in. I like the idea of being able to create work requests, work orders, complete pm's etc. all from the mobile app. I also plan to use the mobile app to help track some of our inventory in the future. I also like that the person requesting the work can get updates on its status by email.
For new users it can be difficult for them to understand sites and zones and just getting them started in general. Also, I would like to have more storage space for attachments. I would like to be able to have equipment manuals and even some videos for some of the assets and pm's. I have been able to somewhat work around this by using dropbox and just supplying links but that seems to be hit or miss on the mobile side.
I have submitted a few feature requests and would like to see them implemented in the future. I would like for the mobile app to have the possibility to scan an asset tag and from there have the ability to see any work requests, work orders, incomplete pm's etc. for that asset. Also, I would like the ability for the maintenance manager to create follow up work orders/pm's based off the findings from pm's. (This is the main reason we still print pm's and enter them in manually)
RespuestaMAPCON Technologies 15/11/2016
Thanks so much for taking the time to leave a review. Our marketing team is actually working on creating a video explaining Sites and Zones. It will be on our website soon. We have taken your software feedback and sent it directly to our programmers for them to consider for future releases. Thanks again!