Sobre HoduCC

HoduCC- Call Center Software starts with 10 seats. We install the software on customer's server. Brands like UNICEF, Vistaprint and Brother Printers use HoduCC. HoduCC is a contact center software designed to help businesses resolve clients’ issues and automate customer interactions through various communication channels including audio or video calls, emails, SMS, chats, and social media platforms. Key features are predictive dialer, interactive voice response (IVR), built-in WebRTC phone, automatic call distribution (ACD), task scheduling, and call forwarding. HoduCC offers a skill-based mapping functionality, which enables administrators to configure assignment strategies and automatically route incoming calls to available agents or relevant departments. Managers can use the dashboard to gain a 360-degree view of business performance, rank agents based on their voice tone or language proficiency, and generate real-time analytical or historical reports. Users can also monitor ongoing interactions through call recording and playback, answering machine detection, and call barge-in functionalities. HoduCC provides an API, which allows businesses to integrate the software with various third-party applications including Twilio, Zoho PhoneBridge, and Telnyx. Agents can improve clients’ call experience using configurable call scripts and handle incoming service requests via the ticketing system. It also lets managers create SMS campaigns and send messages to multiple recipients using broadcasting functionality.
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Vídeo de HoduCC
HoduCC Software - 1 - miniatura
HoduCC Software - 2 - miniatura
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HoduCC Software - 4 - miniatura

Precios de HoduCC

HoduCC no tiene versión gratuita, pero ofrece una prueba gratis. La versión de pago de HoduCC está disponible a partir de 400,00 US$/una vez.

Precio inicial:
400,00 US$/una vez
Versión gratuita:
No
Prueba gratuita:

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Opiniones de HoduCC

Calificación general

¡Escribe una reseña!

Evaluación de función

Relación calidad-precio
4,6
Funcionalidad
4,7
Facilidad de uso
4,7
Asistencia al cliente
4,8
5 opinones sobre 40 Ver todas las opiniones
Maxwell
  • Sector: Seguros
  • Tamaño de la empresa: 51-200 empleados
  • Software usado A diario durante 6-12 meses
  • Fuente de la opinión
Relación calidad-precio
5
Funciones
5
Facilidad de uso
4
Asistencia al cliente
5

5
Publicado el 9/3/2022

Full Featured Call Center System

It's been a great ride

Puntos a favor

IVR capabilities are top-notch - very flexible and easy set up

Desventajas

Tooltips need improvement. Omnichannel and CRM features work fine but could also use some improvement

Alternativas consideradas

Freshdesk y Call Center Studio

Razones para elegir HoduCC

We needed a full featured product with price predictability and transparency.

Software anterior

Ameyo

Razones para cambiar a HoduCC

HoduCC has great trunk support which means it's easy to use anywhere in the world - plus it has all the features at a much lower price
Austine
  • Sector: Tecnología y servicios de la información
  • Tamaño de la empresa: 11-50 empleados
  • Software usado A diario durante Más de dos años
  • Fuente de la opinión
Relación calidad-precio
5
Funciones
5
Facilidad de uso
5
Asistencia al cliente
5

5
Publicado el 3/2/2022

HODUCC: Best of breeds in ominiChannel Solution

Very Comfortable with the product.

Puntos a favor

Real Omnichannel Solution offering customers various engagement touch point. 2. Steep learning curve. 3. Stable and Flexible , yet well secured
4. Robust and cost effective.

Desventajas

Not yet observed as it currently meets all our contact centre expectations.

Ankur
  • Sector: Ocio, viajes y turismo
  • Tamaño de la empresa: 51-200 empleados
  • Software usado A diario durante Más de un año
  • Fuente de la opinión
Relación calidad-precio
0
Funciones
4
Facilidad de uso
4
Asistencia al cliente
5

4
Publicado el 11/7/2020

Good voice solution to recommend

Overall experience has been good. We have been using it from last a year now and so far experience is fine.

Puntos a favor

It has multiple options for login purpose depending upon your need

Desventajas

Multiple attended transfer is something which should be part of the voice solution as it is a basic necessasity of any BPO. Unfortunately you do not get much options in this.

Vinesh
  • Sector: Telecomunicaciones
  • Tamaño de la empresa: 2-10 empleados
  • Software usado Otro durante Prueba gratis
  • Fuente de la opinión
Relación calidad-precio
5
Funciones
4
Facilidad de uso
5
Asistencia al cliente
5

5
Publicado el 4/8/2020

Hoducc user friendly software

Helps organisations to save costs and be more efficient.

Puntos a favor

Easy to use. Can be customized. The 24 x 7 support provided by the team is incredible. I personally have never seen such a dedicated team who always are focused on customer benefits.

Desventajas

Honestly speaking the way the software was presented and the way it helps out the service industries I couldnt find anything which I didnt like.

Alternativas consideradas

Avaya OneCloud UCaaS

Razones para cambiar a HoduCC

Mainly due to the customer support and the user friendly nature of the software.

Respuesta de HoduSoft

Thank you Vinesh.

Respondido el 13/8/2020
Gandhi
  • Sector: Telecomunicaciones
  • Tamaño de la empresa: 11-50 empleados
  • Software usado A diario durante Más de dos años
  • Fuente de la opinión
Relación calidad-precio
0
Funciones
5
Facilidad de uso
4
Asistencia al cliente
4

4
Publicado el 16/5/2022

HoduCC is Full of Features

Puntos a favor

HoduCC is a very flexible product allowing you to customize call traffic, monitoring, and reporting. It is full of inbound and outbound calling features.

Desventajas

There are some industry standards that we found to be missing, however the platform allows the HoduCC development team the capability of implementing new features and metrics.

Respuesta de HoduSoft

We're glad that you loved HoduCC's Product features. It will surely boost our product team to improve our existing product with new and advanced features that help businesses for better CX. Must appreciate your valuable feedback. Onwards and upwards!

Respondido el 30/5/2022

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