Sobre Ricochet360

Ricochet360 is a cloud-based, integrated call center, customer relationship management and marketing automation solution. Designed for small to large businesses, it comes with a progressive dialer for users to automate processes such as engaging with prospects via emails or texts, recording calls, optimizing contact rates and more. Features of Ricochet360 include lead management, call analytics, skills-based calling queues, email messaging drip automation, gamification, scripting and more. The customer relationship management module allows marketers to automatically capture, track and distribute leads among sales representatives based on skills, availability and pooling. Additionally, it provides a cloud phone system for users to facilitate click-to-call conversions, call transfers, performance tracking, among other processes.Ricochet360 lets businesses run custom and targeted call campaigns per specific lead types, improving sales funnels. Pricing is available on monthly subscriptions and support is extended via phone, email and other online measures.
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Ricochet360 Software - 3 - miniatura

Precios de Ricochet360

Ricochet360 no está disponible en versión gratuita.

Precio inicial:
Sin información del proveedor
Versión gratuita:
No
Prueba gratuita:
No

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Opiniones de Ricochet360

Calificación general

¡Escribe una reseña!

Evaluación de función

Relación calidad-precio
4,7
Funcionalidad
4,6
Facilidad de uso
4,7
Asistencia al cliente
4,7
5 opinones sobre 29 Ver todas las opiniones
Nik
  • Sector: Seguros
  • Tamaño de la empresa: 2-10 empleados
  • Software usado A diario durante 1-5 meses
  • Fuente de la opinión
Relación calidad-precio
5
Funcionalidades
5
Facilidad de uso
5
Asistencia al cliente
5

5
Publicado el 9/6/2020

Robust Software with a learning curve

Overall, Ricochet is the top of it's class compared to other dialers.

Puntos a favor

Ricochet is a wonderful piece of software for telemarketing. It allows the user to have a CRM, dialer, marketing automation and a VOIP system all within one ecosystem.

Desventajas

There is a learning curve associated with the software. However, like anything else the more time you spend using it, the easier it becomes.

Usuario verificado
  • Sector: Tecnología y servicios de la información
  • Tamaño de la empresa: 11-50 empleados
  • Software usado A diario durante 1-5 meses
  • Fuente de la opinión
Relación calidad-precio
5
Funcionalidades
5
Facilidad de uso
5
Asistencia al cliente
5

5
Publicado el 14/2/2020

Best Automation Tool

Increased call time by 200% and outbounds dials by 250%. Incredibly efficient, easy to learn, and a valuable asset to the company.

Puntos a favor

Automates processes.
Easy to roll out.
Maximizes callers' efforts.

Desventajas

The software works perfectly. At this time everything is exceeding our expectations.

Gage
  • Sector: Seguros
  • Tamaño de la empresa: 2-10 empleados
  • Software usado A diario durante 1-5 meses
  • Fuente de la opinión
Relación calidad-precio
4
Funcionalidades
4
Facilidad de uso
5
Asistencia al cliente
5

5
Publicado el 28/10/2022

Richochet Farmers Review

Its been great. We can track sales, and the auto-dialer is a dream. No more producers looking through lists finding "the best lead". You just go online and thats it, they wait for someone to be on the phone.

Puntos a favor

This software has helped me track my leads and sales when others offered cannot.

Desventajas

you cannot customize much, unless you want to pay a consultation fee. I am happy to help and refer you to someone who can assist and implement quickly!!

Usuario verificado
  • Sector: Banca
  • Tamaño de la empresa: 51-200 empleados
  • Software usado A diario durante 6-12 meses
  • Fuente de la opinión
Relación calidad-precio
0
Funcionalidades
2
Facilidad de uso
4
Asistencia al cliente
5

3
Publicado el 20/5/2022

Ricochet 360 review

We no longer use this service. we were using it in a mortgage call center to manage leads and auto dial them as they came into our system. we ended up switching to five9 and incorporating with salesforce.

Puntos a favor

Software was overall pretty simple to use, and did the job in terms of auto-dialer systems and updating with leads as they are uploaded in real time.

Desventajas

Software interface seemed pretty dated and a little clunkly in appearance, it wasn't a very intuitive system sometimes and just felt like a 2nd tier phone system.

David
  • Sector: Seguros
  • Tamaño de la empresa: 2-10 empleados
  • Software usado A diario durante Más de un año
  • Fuente de la opinión
Relación calidad-precio
5
Funcionalidades
5
Facilidad de uso
5
Asistencia al cliente
5

5
Publicado el 5/11/2019

Powerful Tool

It's been extremely positive. Ricochet has allowed us to organize customer data so we can easily find it when they call in. The dialer has enabled us to get significantly more dials completed per day. 100's of calls a day is easily possible using Ricochet's dialer.

Puntos a favor

1. I love the ability to customize this application. Being able to add and delete fields allows me to create something that's specific to me.
2. The ability to automate text messages, emails, and voicemails has really helped me be more efficient.
3. I like that I can call directly from my laptop using Ricochet. Doing so has enabled me to get rid of my business phone system. This savings helps offset the cost of Ricochet.

Desventajas

Because the software is so flexibile and powerful, it requires alot of setup. I'd rather have the flexibility than have something out of the box that doesn't quite fit.

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