Gnatta


Logotipo de Gnatta

 

2 reseñas (5/5)
 

Gnatta is a cloud-based solution, which creates communication technology, tiered across five products for small to large organizations. Full coverage is available across digital channels including webchat, email, messaging and social media as well as traditional channels such as telephony.

Using the bespoke Gnatta workflow engine, a combination of AI and automation are deployed alongside human advisors to ensure every inbound and outbound contact is managed by the right person or process, using the right information and at the right time. It is fully customizable, with all automation editable by the user to ensure they reflect the necessary processes and priorities. 

It can be integrated with both first and third-party tools from CRM's and tracking systems. All customizations can be used alongside the advanced features of dynamic automated responses and SLA management. It includes a profile aggregation feature, which captures messages from customers across multiple channels and adds them to a centralized interaction. 

 

Gnatta - Gnatta interactions screenshot
 
  • Gnatta - Gnatta interactions screenshot
    Gnatta interactions screenshot
Sistemas operativos compatibles:
Navegador web (independiente de SO)

2 reseñas sobre Gnatta

 

Martin B.

9/7/2015

9/7/2015

Fuente de la reseña: Capterra

Great software to combine social and non social customer service

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We use this for Facebook, Twitter, SMS and email although I know they do more channels. We were able to set this up ourselves and we saw a huge improvement in response times and our customers gave us some great feedback.

Their support guys are great and I understand they are adding multiple language support soon?

Give them a try - very good indeed.

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Respuesta: Gnatta 9/7/2015

Thanks for the response Martin!

Tom J.

8/7/2015

8/7/2015

Fuente de la reseña: Capterra

Everything I need

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Something that sets Gnatta apart for me is that their support and onboarding team are superb - I've not yet had a query they couldn't help me with quickly and attentively. Aside from that, the software is intuitive and does everything I could ask for (I work in customer experience and social media).

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Respuesta: Gnatta 9/7/2015

Thanks Tom!