Sobre HubSpot Service Hub

Service Hub is a cloud-based customer service platform designed for small to large businesses manage contacts, requests, deals, appointment schedules and more. Key features include reporting, lead generation, marketing automation and conversion analytics. Service Hub comes with a customer relationship management module, which allows enterprises to organize customers’ details and track the progress of interactions and sales pipelines across all social media platforms, by getting real-time notifications on log activities. Its team email tool lets users link shared mail address to a collaborative inbox and centralize conversations, improving transparency across teams. Additionally, its help desk and ticketing module helps users record and resolve customer issues and demands, by monitoring clients’ history, agents’ response time and feedback. Service Hub facilitates integration with a various third-party solution such as SurveyMonkey, Eventbrite, Wistia, Zendesk and more. Pricing is available on monthly subscriptions and support is extended via phone, live chat and documentation.
HubSpot Service Hub Software - 1
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HubSpot Service Hub Software - 1 - miniatura
HubSpot Service Hub Software - 2 - miniatura
HubSpot Service Hub Software - 3 - miniatura

Precios de HubSpot Service Hub

HubSpot Service Hub dispone de una versión gratuita y ofrece una prueba gratis. La versión de pago de HubSpot Service Hub está disponible a partir de 50,00 US$/mes.

Precio inicial:
50,00 US$/mes Ver precios
Versión gratuita:
Prueba gratuita:

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Opiniones de HubSpot Service Hub

Evaluación de función

Relación calidad-precio
4,2
Funcionalidad
4,0
Facilidad de uso
4,4
Asistencia al cliente
4,6
5 opinones sobre 128 Ver todas las opiniones
Josh
  • Sector: Tecnología y servicios de la información
  • Tamaño de la empresa: 11-50 empleados
  • Software usado Semanalmente durante 6-12 meses
  • Fuente de la opinión
Relación calidad-precio
5
Funcionalidades
4
Facilidad de uso
5
Asistencia al cliente
5

5
Publicado el 12/11/2019

Hubspot Service Hub

Overall, Service Hub has been a pleasantly surprising experience.

Puntos a favor

We were already using the CRM features of Hubspot and liked the idea of combining with our service desk. We automatically create tickets from chats, which makes dropping the ball on tickets harder to do. The knowledge base is flexible, and the layout templates allowed us to get on-brand.

Desventajas

I'd love to see an OAuth option in the future to put our knowledge base behind a login.

Alternativas consideradas

Jira, Drift y Intercom

Razones para elegir HubSpot Service Hub

Integration with our Hubspot CRM.

Software anterior

Drift

Razones para cambiar a HubSpot Service Hub

Single platform for sales and service teams. Enjoyed the look and feel of the knowledge base more. The quick insights seemed to be spot on to how we want to measure Knowledge Base success.
Usuario verificado
  • Sector: Software informático
  • Tamaño de la empresa: 51-200 empleados
  • Software usado A diario durante 6-12 meses
  • Fuente de la opinión
Relación calidad-precio
4
Funcionalidades
3
Facilidad de uso
5
Asistencia al cliente
5

4
Publicado el 13/11/2019

Great all-round experience and easy to use

The key business driver for this project was to not have to expand the CS team with business growth, instead making them more efficient and able to manage a greater amount of inbound enquiries. This was achieved.

Puntos a favor

It easily integrates with many other products. It can also be used across many teams/departments so passing leads etc can flow right though the business. It was easy to integrate and migrate current data, creating pipelines for new and existing deals. Customer support is helpful, so usually resolves any technical issues we have. The interface is very user-friendly, so even the computer-illiterate users within our business find it easy to use.

Desventajas

Auto-assigning based on current load is not present, so assigns tickets to users who already have a high workload instead of a user who can accept more. This is perhaps the biggest time saver but is needing to be done manually at the moment.

Alternativas consideradas

Freshdesk y Zendesk Suite

Razones para cambiar a HubSpot Service Hub

Price and integrations offered more flexibility
Chris
  • Sector: Servicios para el consumidor
  • Tamaño de la empresa: 2-10 empleados
  • Software usado A diario durante Más de un año
  • Fuente de la opinión
Relación calidad-precio
5
Funcionalidades
5
Facilidad de uso
5
Asistencia al cliente
5

5
Publicado el 18/11/2022

Great solution for handling customer service tickets

It has been a great experience and has worked really well with out team processes.

Puntos a favor

We use live chat on our site and I love how it is integrated with the ticketing system so that those chats can be converted into tickets when necessary. We also love that we can use Slack to chat live instead of having to use the HubSpot interface.

Desventajas

It is a little cumbersome, but that is only because there are so many features and functionality. The free plan offers a ton, but once you need those extras, it gets pricy pretty quickly.

Alternativas consideradas

Freshdesk

Razones para elegir HubSpot Service Hub

Help Scout was not meeting our needs.

Software anterior

Help Scout
Ella
  • Sector: Productos farmacéuticos
  • Tamaño de la empresa: 11-50 empleados
  • Software usado A diario durante 6-12 meses
  • Fuente de la opinión
Relación calidad-precio
3
Funcionalidades
3
Facilidad de uso
3
Asistencia al cliente
4

3
Publicado el 21/10/2019

Its good CRM but is more suited for Marketing rather than a Service Role

It has some great functions but compared to some other CRM services it is limited and sometimes difficult to navigate

Puntos a favor

Easy to retrieve all of the information on a customer. Can keep all the records/notes/emails all under one email address.

Desventajas

The ticket system is not designed for high volume. You can't see if another team member is in the ticket. If the customer replies back to an closed to ticket it doesn't reopen so we miss emails unless we are double checking our notifications.
Limited reporting.

Thierno Ousmane
  • Sector: Banca
  • Tamaño de la empresa: 501-1.000 empleados
  • Software usado Semanalmente durante 1-5 meses
  • Fuente de la opinión
Relación calidad-precio
5
Funcionalidades
5
Facilidad de uso
5
Asistencia al cliente
4

5
Publicado el 3/9/2022

HubSpot Service Hub, a good tool for a high-quality customer support.

Overall, HubSpot Service Hub is a good tool to take care of our clients and keep them. We combine taking charge of their queries and asking what could be improved in our business through the Feedback surveys function. Beyond the small and medium businesses (which once again are the most to use it), more and more big companies are using this product such as BBC, Suziki, or Airstream. So, it is a very promising product to watch. If the required update is done over time, it has the all chances to thrive in the market.

Puntos a favor

To start, It is important to know what is HubSpot Service Hub. It is an all-in-one software kind of type, that gives companies (mostly small and medium ones) the ability to run good and fast customer service. The ergonomy of the website is well-done giving us good and fluid navigation pleasure. The things that I like the most about this software are :
- The Tickets function transmits all the queries of our customers concerning issues that they may face. Each ticket opened by a customer contains a number, the customer’s name, the date of its emission, the last time that the customer has been replied to, and the priority given to the case rated from low to high. This is to prioritize the cases;
- The Feedback surveys function is a survey tool to enable our customers to rate us by giving their feedback. This helps us to improve our services.
- The one-support inbox ability is a very efficient system when it to comes to gathering all the messages coming from different platforms; it can be from Facebook, Twitter, or emails. It is a message channeling system.
- The automation system is a point that anyone should notice when using this product: From sending surveys to customers automatically once a ticket is closed, to guiding the same customers through the Chatflows function, with chat automation without us having to be online. This automation (like any other one for that matter) needs to be set in advance though.

Desventajas

- The ticket system still needs some improvements. It would be better to add a time tracking, from a ticket being opened till it closed. It would give the sum up of the time used to close a case. This would help us for internal metrics purposes.
- Updates must be done to better optimize the search bar and fix some small bugs.

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