FluentStream VoIP


Logotipo de FluentStream VoIP

 

63 reseñas (4,5/5)
 

FluentStream is a business phone solution designed for companies of all sizes. It offers call monitoring, telemarketing, IVR and reporting features within an integrated suite. The solution is available both in cloud-based and on-premise deployment options.

The auto-attendant functionality within FluentStream allows users to record call greeting messages and play it for the callers. This feature works as a virtual receptionist and directs calls directly to the information, team or individual, as per their request. The conference bridge functionality of the software comes with a virtual meeting room in which any number of users can call in and join meetings. Users can also record their meetings and customer calls and use it for call training, reference and quality assessment.

The reporting functionality of the software features automated scheduling functionality, which enables users to create and send customized reports via email. It is available on a per user per month subscription basis.

 

FluentStream VoIP - Admin dashboard
 
  • FluentStream VoIP - Admin dashboard
    Admin dashboard
  • FluentStream VoIP - Call detail report
    Call detail report
  • FluentStream VoIP - Manage auto attendants
    Manage auto attendants
  • FluentStream VoIP - Call monitoring
    Call monitoring
  • FluentStream VoIP - Mobile app
    Mobile app
Sistemas operativos compatibles:
Windows 7, Windows Vista, Windows XP, Mac OS, Navegador web (independiente de SO), Windows 2000, Windows 8, Windows 10

63 reseñas sobre FluentStream VoIP

 

Jessica R. Especialidad: Relaciones públicas y comunicaciones Número de empleados:  13-50 empleados Número de empleados:  13-50 empleados

22/1/2019

22/1/2019

Fuente de la reseña: Capterra

Couldn't ask for better customer service!

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Any issue I may have, or need assistance with customer service agents are friendly, helpful and hands on. At first I was skeptical suing a phone company that is not located in my back yard, however remote access is a wonder and gets the issues taken care of, almost immediately. The technology is advanced but easy to use, couldn't ask for more.

Puntos a favor

I love the user friendly platform, very "dummy proof" for those of us that aren't as technologically inclined. I also the love the Fluentcloud mobile app that allows me to access my extension while I am out of the office.

Puntos en contra

I would not say there is anything I don't like, in most cases it is my lack of knowledge on how to navigate the software.However anytime I contact the customer service team they are ready and willing to walk me through these processes through instruction and education.

John J. Especialidad: Tecnología y servicios de la información Número de empleados:  51-200 empleados Número de empleados:  51-200 empleados

10/6/2020

10/6/2020

Fuente de la reseña

An upstart VOIP provider that will give the big names a run for their money!!!

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It's been world-class amazing from the sales process, to onboarding, to daily use.

Puntos a favor

The software is fairly straightforward like most VOIP systems. It may not be as flashy as Vonage, RingCentral or 8x8, but it's a great cost, and the customer support team has been AMAZING for both selection, implementation and ongoing use.

Puntos en contra

Nothing really. Some things are a little harder to find compared to the bigger systems because they're a new vendor. But they're constantly upgrading and making the system easier and easier to use.

Kariann K. Especialidad: Veterinaria Número de empleados:  13-50 empleados Número de empleados:  13-50 empleados

9/8/2019

9/8/2019

Fuente de la reseña: Capterra

Up's and Downs

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Over all it is a GREAT company to work with. I love the support staff they are all friendly and try their darndest to get things fixed. Even if you feel extra needy. They never let on that they aren't happy to help. [SENSITIVE CONTENT HIDDEN] is especially patient with our nit pickyness.

Puntos a favor

I really like that it's user friendly and easy to learn. It really helps that it allows us to have many phone lines. Also the online faxing feature and text feature are helpful. Their support team is awesome and there for you 24/7 and don't sound annoyed when you call back multiple times.

Puntos en contra

There were some quirks to work out to get it to work smoothly with our business. We don't like that there isn't a contact list for the fax machine feature and that you can only text 180 characters. The no contact list for the fax slows us down in having to find fax numbers every time. The text feature really limits what we can text clients. We had to get really creative in our wording to keep it within the limit.

Jimmy G. Especialidad: Servicios de información Número de empleados:  2-10 empleados Número de empleados:  2-10 empleados

7/4/2020

7/4/2020

Fuente de la reseña: Capterra

Lexus Of VOIP Services

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I have had two lines with Fluentstream at different points of time but had to cancel them as my business was not getting much use of the Toll Free lines. The service has been FANTASTIC through and through and I have nothing but praise for these guys. I have used a bunch of VOIP service but Fluentstream is really enterprise grade stuff and no mickey mouse operation like some of the other players. I was really sad to cancel but should I need a service like theirs in the future, I would even go back in my dreams...

Puntos en contra

Not sure if this was their fault port but the porting in date for my number was 2 weeks from sign up day whereas it was just a few days for Twilio when I ported it out back. Not a big deal for me anyways...

Nate M. Especialidad: Construcción Número de empleados:  51-200 empleados Número de empleados:  51-200 empleados

12/8/2019

12/8/2019

Fuente de la reseña: Capterra

Best Phone System I have ever used.

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We switched from another phone system that we had nothing but problems with. With Fluentstream we had an EXTREMELY easy implementation and they have solved every issue we had with our previous phone system. The system is fully adaptable to all of our needs and has way more features than we could even use. And if we do have a question, or an issue it is handled immediately by support team. Couldn't be happier

Puntos a favor

Functionality, ease of use, and most of all the support staff that comes with it.

Puntos en contra

Sometimes the phones don't update as fast as they should.