Sobre EngageBay

EngageBay is an integrated marketing, sales, support and CRM solution designed to help small to midsize enterprises acquire, engage and convert website visitors into customers. The cloud-based platform lets businesses use marketing tools to build relationships with customers and retain them for a lifetime. Features of EngageBay include email marketing, landing pages, live chat/helpdesk, ticketing, telephony, appointment scheduling, contact management and more. It comes with a built-in CRM, which allows firms to manage and track all activities across customers, leads and deals as they proceed through pipelines. Additionally, it provides marketing capabilities for users to generate leads through automated email templates, customizable forms/popups, social media engagement and more. EngageBay enables businesses to use Zapier and Xero integration to connect the platform with several third-party applications such as Salesforce, Intercom, MailChimp, Hubspot and more. Pricing is available on monthly subscriptions and support is extended via documentation, phone and email.
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Vídeo de EngageBay
EngageBay Software - 1 - miniatura
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Precios de EngageBay

EngageBay dispone de una versión gratuita y ofrece una prueba gratis. La versión de pago de EngageBay está disponible a partir de 14,99 US$/mes.

Precio inicial:
14,99 US$/mes
Versión gratuita:
Prueba gratuita:

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Opiniones de EngageBay

Evaluación de función

Relación calidad-precio
4,7
Funcionalidad
4,6
Facilidad de uso
4,5
Asistencia al cliente
4,9
5 opinones sobre 344 Ver todas las opiniones
Moar
  • Sector: Servicios jurídicos
  • Tamaño de la empresa: 2-10 empleados
  • Software usado A diario durante 6-12 meses
  • Fuente de la opinión
Relación calidad-precio
5
Funcionalidades
5
Facilidad de uso
5
Asistencia al cliente
5

5
Publicado el 1/11/2022

Most valuable CRM for it's price

Can have many capabilities that much more expensive CRMs offer, paying down to 15% of the price.If you are looking for a solution for testing your business idea, or want to save $, without compromising on capabilities - this is your answer.

Puntos a favor

Automations are graphicalMany rules and optionsQuite a lot of integrations

Desventajas

Not full of integration as bigger, more expensive CRMSRequire a little bit more time to understand how to use it than other CRMS

Alternativas consideradas

HubSpot CRM

Razones para cambiar a EngageBay

Price
Tom
  • Sector: Marketing y publicidad
  • Tamaño de la empresa: 2-10 empleados
  • Software usado A diario durante Prueba gratis
  • Fuente de la opinión
Relación calidad-precio
5
Funcionalidades
5
Facilidad de uso
5
Asistencia al cliente
5

5
Publicado el 14/7/2022

It Keeps Getting Better

This software made my day, month, and year. Everything is easier now.

Puntos a favor

We started out looking for an affordable CRM/Email Marketing System that didn't charge by # of Contacts.

EngageBay was the most affordable of those we found, but since we had never heard of it, we were skeptical it would be very useful.

We were so wrong.

This is one of those products that gets better, not worse, the more you dig in into it. It feels like I know a secret that no one else knows.

IT HAS EVERYTHING. All in one app.

We're saving so much money.

We got an entire suite of software with at least 40 modules that we would have had to pay for from other apps (Social, SMS, Sales Management, Appointment Calendar, Ticket System, Live Chat, Integrated Automations, Etc..)

We can cancel so many services thanks to this software.

We had one issue logging in with the WordPress Apps, but it turned out to be our fault for not reading the manual. We sent a quick chat, and customer service answered on almost instantly. They were fast, very knowledgeable, patient, and kind.

That 5-star service made the sale for us.

We moved 22,000 contacts from another service that has 5% of the capability of EngageBay.

I don't write reviews. But I feel like we got so much for so little that I had to give back.

We will be recommending this to all of our small business clients.

Desventajas

I can't think of anything yet. We're still on the Honeymoon.

Parminder
  • Sector: Administración educativa
  • Tamaño de la empresa: 2-10 empleados
  • Software usado A diario durante Más de un año
  • Fuente de la opinión
Relación calidad-precio
4
Funcionalidades
5
Facilidad de uso
5
Asistencia al cliente
5

4
Publicado el 11/2/2022

Customer Support

We are able to manage our customers and prospects well. With automations and workflows we are able to set up drip campaign which keep lead warmer and help in conversions.
Email handling is very good, we are able to do email campaigns
We are also using ticketing tool for customer support.
Chat widget is good and used in our multiple sites.
Loved pop up and messages displayed on my different sites , intelligent control through engage bay. If two step pop up capturing phone number with country code and email is given would really solve our business problem and improve our whatsapp integration

Puntos a favor

Found a very good customer support. My couple of issues were resolved realy fast appreciate same.
Easy to use tool, workflows and automations are easy to set up and very useful

Desventajas

Additional email purchase is very very expensive. Would love this tool and blindly recommend to all of my community if additional email purchase can be reduced.
One additional functionality which can be very useful for business can be scheduling a batch job to run workflow or automation on specific date and time or with specific frequency like daily or weekly.
In forms phone number field need to be improved - country code should be captured correctly associated with main phone number

Alternativas consideradas

ConvertKit y ClickFunnels

Razones para elegir EngageBay

More functions and features - single crm tool with most features

Software anterior

Jira

Razones para cambiar a EngageBay

Click funnels is very expensive - but landing pages are awesome will switch to click funnel for landing pages once I have budget Convertkit is very good for email marketing - but engagebay offers full crm solution which both product does not have. Engage bay email functionality is very expensive so will look for integration with convertkit in near future.
Sian
  • Sector: Medios online
  • Tamaño de la empresa: 2-10 empleados
  • Software usado A diario durante 6-12 meses
  • Fuente de la opinión
Relación calidad-precio
5
Funcionalidades
5
Facilidad de uso
4
Asistencia al cliente
5

5
Publicado el 8/10/2020

Sophisticated Software

We run a number of businesses and use Engagebay for some of our clients. If you need to sort contacts, pick them out based on certain factors and send individual or broadcast emails and/or put them through a pipeline, this is for you. You know you need Engagebay when you're trying to organise your contacts by tags and have so many you're going mad.

Puntos a favor

How you can really drill down into sorting contacts. It's almost like have a spreadsheet to organise different contacts. We use it for sending individual booking emails alongside broadcast emails. We searched for ages for software that could combine a sophisticated CRM/contact management system alongside email and newsletters - this is the best on the market. The other thing we love is the customer response - there's a chat service and usually someone is on there within minutes of a request and they stick with you until it's fixed. Best on the market - and certainly at this price.

Desventajas

The training manuals could be improved - that said, they are always happy and prompt to help - but some of my queries could are general and could have been covered in a manual/video.

Alternativas consideradas

HubSpot CRM

Razones para elegir EngageBay

Lack of features

Software anterior

Sendinblue

Razones para cambiar a EngageBay

Features mainly and then support - they answered questions promptly. I also tried other products before I arrived at Engagebay but although they initially said they could do what I needed, after weeks of frustrating try outs - they didn't - and the support hadn't really listened to what I'd said I needed - Engagebay listened to what I actually needed before I got started and it did what they said.

Respuesta de EngageBay

Thanks for the review Sian.

Respondido el 16/10/2020
Cameron
  • Sector: Marketing y publicidad
  • Tamaño de la empresa: 2-10 empleados
  • Software usado A diario durante Más de un año
  • Fuente de la opinión
Relación calidad-precio
5
Funcionalidades
5
Facilidad de uso
5
Asistencia al cliente
5

5
Publicado el 6/10/2020

Feature-rich without breaking the bank

We love EngageBay and highly recommend it to our clients who want/need a full featured platform that will work across multiple departments, automate regular tasks, and that don't want to pay the high-price and add-on that you have to with many other tools. EngageBay's support team is AMAZING!! Anytime I have a question about something, they are quick to respond, very helpful and knowlegable, just a breath of fresh air to know that I can get a hold of someone when we have issues (which isn't that often, but when we do they are there!).

Puntos a favor

It is amazing to me how feature-rich the platform is at the cost. More features and functionality than some of the 'big guys' for a fraction of the cost. It is easy to use and train clients on the system, so that is ALWAYS a huge plus for us.

Desventajas

Learning curve at first just to understand how it works differently from other systems, but that is not necessarily a con of EngageBay because that is the same for every new platform as each has their own little intricacies.

Respuesta de EngageBay

Thanks for the great review Cameron. Your words are super encouraging.

We will continue to build great features to help small businesses grow their businesses without breaking the bank on expensive bloated software.

Respondido el 13/10/2020

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