DealerCenter


Logotipo de DealerCenter

 

1305 reseñas (5/5)
 
DealerCenter is a cloud-based dealer management system designed to help small to large businesses manage processes related to accounting, customer relationships, auctions, inventory, digital marketing and more. The centralized platform allows users to integrate the system with various accounting applications, simplifying receiving and submission of credit applications and lender decisions. Features of DealerCenter include deal management, electronic licensing, e-contracts and forms, lead management, email/SMS campaigns, call recording, automated messaging and more. It comes with Android and iOS mobile applications, which enable users to handle license scanning, customer check-ins and check-outs, appointments and alert notifications. Additionally, businesses can create customizable dashboards per requirements to gain insight into operations across all levels.  DealerCenter facilitates integration with several third-party dealer websites and applications such as QuickBooks, Experian, Equifax, Carfax, TransUnion, Kelley Blue Book, AutoCheck, NADA, Black Book, Manheim, Craiglist and more. Pricing is available through monthly subscriptions.
 

DealerCenter - DealerCenter contract and forms screenshot
 
  • DealerCenter - DealerCenter contract and forms screenshot
    DealerCenter contract and forms screenshot
  • DealerCenter - DealerCenter dashboard and reporting screenshot
    DealerCenter dashboard and reporting screenshot
  • DealerCenter - DealerCenter campaign management screenshot
    DealerCenter campaign management screenshot
  • DealerCenter - DealerCenter email messages screenshot
    DealerCenter email messages screenshot
  • DealerCenter - DealerCenter deal management screenshot
    DealerCenter deal management screenshot
Sistemas operativos compatibles:
Navegador web (independiente de SO)

1305 reseñas sobre DealerCenter

 

Brandon michel E.

22/12/2017

22/12/2017

Fuente de la reseña: Capterra

A product is as good as the people representing it. I've had a few DMS, DC's is the best why, Lina.

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Anyone can set up a auto dealership and have it operational and effective in a week.

Puntos a favor

Ease of use, and with out a doubt when it doubts call the customer rep. I have been Consulting for the Sports Car Group and suffered major set back with what I wanted to be the heart of the operation, a full spectrum lender, and as I was just at my point of turning negative which is a but rare for ME. Sunshine came through in the form of the rep who didn't allow to me harp but do what I knew to do and that looked past to see what was still there. She found me 5 sub prime and 4 prime options to offset my loss. I am grateful for her, she may never know how much that small act of kindness resignated with me.

Puntos en contra

The Customer experience isn't shared accross all Westlakes Products and Services. I wish preferred lender didn't auto submit.

Gary S. Especialidad: Automoción Número de empleados:  11-50 empleados Número de empleados:  11-50 empleados

7/5/2020

7/5/2020

Fuente de la reseña: Capterra

Impressive

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I would like to say I’m very impressed with the continual updates and improvements The Team at Dealer Center continues to make, regularly. It’s like owning an Apple computer and getting updates every 45 to 60 days.
In an industry that’s notorious for creating software and promising to make improvements ONE DAY... Dealer Center is a breath of fresh air.
A tech company creating Automotive Software solutions. The updates and improvements are continual. Their motto is certainly to be the best, which means we must get better every day. Never static, never stuck, never the same old same old... I’m a believer.

Puntos a favor

Easy to use, intuitive in fact. Everything you need and more. Cannot beat the value.
All in one solutions for Independent dealers of all sizes.

Puntos en contra

Nothing negative to say. Nothing else to say about the CONS ......

Adrian R. Especialidad: Automoción Número de empleados:  2-10 empleados Número de empleados:  2-10 empleados

16/11/2020

16/11/2020

Fuente de la reseña: Capterra

DealerCenter CRM is an extremely useful tool

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Overall, I've used DealerCenter for over a year & it's been a helpful tool.

Puntos a favor

I like the ability to create campaigns, the fully integrated mobile app that helps me scan customers directly into the system & the email/text templates.

Puntos en contra

Nothing really comes to mind about what I like least

Eli W. Especialidad: Automoción Número de empleados:  11-50 empleados Número de empleados:  11-50 empleados

10/2/2020

10/2/2020

Fuente de la reseña: Capterra

DealerCenter Doesn't Care

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Overall experience with DealerCenter was great, up until we tried to acquire more features. They lied to us, signed the new contracts on our behalf, double charged us for 6 months, then told us they didn't care if they lose our business, giving us no choice but to pay for something we never used, or find a new CRM and website management software.

Puntos a favor

It is user friendly, unless you have issues.

Puntos en contra

Our company was double charged for 6 months. They lied to us on multiple occasions saying that we were not double paying. They signed the revised contract themselves assuring us they were making a simple addition to the contract. They continued to directly take the money out of our account so we didn't notice right away. When we tried to come to a settlement they told us "They don't care if they lose our business". We were given no choice but to pay for something we never used, or find a new CRM and website management software. They outsource their customer service. You rarely can get on the phone with someone who is articulate and knowledgeable. Incredibly unhelpful as soon as you try and resolve any issues that involve them over charging their customers.

Anees U. Especialidad: Automoción Número de empleados:  2-10 empleados Número de empleados:  2-10 empleados

14/8/2020

14/8/2020

Fuente de la reseña: Capterra

DealerCenter tool

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Overall my experience with DealerCenter has been positive... easy to use & great customer support

Puntos a favor

The software enables me to manage my business from a single application

Puntos en contra

Currently I'm unable to manage Facebook Marketplace leads, although they are currently rolling out their solution.