Sobre CloudTalk

CloudTalk is a contact center management solution that enables businesses to streamline communications with teams and customers using virtual call systems. It allows executives to manage inbound/outbound calls, extract interaction history from various sources and provide personalized support to clients. Key features of CloudTalk include automated call distribution, interaction recording, voicemail, interactive voice response (IVR) and custom reporting. Businesses can utilize wallboard to gain real-time visibility across staff activities and identify behavior trends using sentiment or emotional analytics. Additionally, agents can utilize the after-call-work (ACW) functionality to complete follow-up tasks, improving customer satisfaction. CloudTalk integrates with various third-party platforms such as Salesforce, Zendesk, Pipedrive and more, streamlining telephony workflows across locations. It provides web and mobile applications for Windows, Linux, Mac, Android and iOS users. The solution is available on monthly subscriptions and support is extended via phone, email and other online measures.
CloudTalk Software - 1
CloudTalk Software - 2
CloudTalk Software - 3
CloudTalk Software - 4
CloudTalk Software - 5
Vídeo de CloudTalk
CloudTalk Software - 1 - miniatura
CloudTalk Software - 2 - miniatura
CloudTalk Software - 3 - miniatura
CloudTalk Software - 4 - miniatura
CloudTalk Software - 5 - miniatura

Precios de CloudTalk

CloudTalk no tiene versión gratuita, pero ofrece una prueba gratis. La versión de pago de CloudTalk está disponible a partir de 25,00 US$/mes.

Precio inicial:
25,00 US$/mes Ver precios
Versión gratuita:
No
Prueba gratuita:

Alternativas a CloudTalk

Aircall is a cloud-based business phone and call center system that helps manage and streamline customer support and... Saber más

JustCall

The Cloud Phone System of choice for modern sales and support teams. We help end clueless conversations by adding... Saber más
Twilio is the worlds leading cloud communication platform that enables you to engage customers across channels - SMS,... Saber más

Talkdesk

Talkdesk is a cloud-based call center solution that helps businesses improve customer satisfaction while simultaneously... Saber más

RingCentral MVP

RingCentral MVP is a cloud-based business communications solution that offers tools for Messaging, Video and Phone.... Saber más

Freshdesk Contact Center

Freshdesk Contact Center (formerly Freshcaller) is a cloud-based solution to help businesses elevate their customer... Saber más

Opiniones de CloudTalk

Evaluación de función

Relación calidad-precio
4,3
Funcionalidad
4,3
Facilidad de uso
4,5
Asistencia al cliente
4,3
5 opinones sobre 244 Ver todas las opiniones
Eyituoyo
  • Sector: Tecnología y servicios de la información
  • Tamaño de la empresa: 2-10 empleados
  • Software usado A diario durante Prueba gratis
  • Fuente de la opinión
Relación calidad-precio
5
Funciones
5
Facilidad de uso
5
Asistencia al cliente
5

5
Publicado el 10/7/2019

intruitive for Both Admins and Users

There are few companies that earn our respect in both terms of service and after-sales support and Cloudtalk has really impressed us. We see ourselves doing business with them for the foreseeable future.

Puntos a favor

One of the most difficult issues with adapting to new software is not just getting the administrators to like and accept the software but to also get the final users of the solutions (support team) to use it with minimal setup and a short learning cycle. It was so easy for staff to make use of it right out of the box that we were running literally within minutes. Also as a Systems Administrator, nothing is better than having a clean interface to work with, you get a quick summary right on your dashboard and any function or feature you need is within easy reach.

Plus with the support staff helping to iron out any and all issues that pop up, which was very few (was mostly our fault - a bad internet), we were more than happy having it as our default solution moving forward.

Desventajas

For now, I don't think there is anything negative I have to say about Cloudtalk. Would love to pick a number from a selection but that's not a con.

Victor
  • Sector: Contabilidad
  • Tamaño de la empresa: 2-10 empleados
  • Software usado A diario durante 1-5 meses
  • Fuente de la opinión
Relación calidad-precio
4
Funciones
4
Facilidad de uso
5
Asistencia al cliente
2

4
Publicado el 27/8/2020

Well functioning and good integration with HubSpot

We are able to better document our communication with customers in HubSpot. We are able to get more data on our communication

Puntos a favor

Integration with HubSpot allows for all of the information to be documented in HubSpot. This allows for recording calls on tickets and getting call analytics for the reports dashboard in Hubspot

Desventajas

The customer service was sometimes slow to respond or did not have answers for my questions. We have encountered some bugs with the service but they have not been critical and were fixed very quickly after giving information.

Alternativas consideradas

Twilio Flex

Razones para elegir CloudTalk

Freshcaller did not have a good integration for hubspot

Software anterior

Twilio

Razones para cambiar a CloudTalk

Ease of use and ease of deployment.
Usuario verificado
  • Sector: Servicios para el consumidor
  • Tamaño de la empresa: 201-500 empleados
  • Software usado A diario durante Más de un año
  • Fuente de la opinión
Relación calidad-precio
0
Funciones
4
Facilidad de uso
5
Asistencia al cliente
0

5
Publicado el 16/8/2022

Fairly good dialer

was fairly good

Puntos a favor

have great call recording feature which makes it easy to find a previous call

Desventajas

glitches at times , does not show you who you miss a call from just tells you that you have missed a call.

Adam
  • Sector: Entretenimiento
  • Tamaño de la empresa: 2-10 empleados
  • Software usado A diario durante 6-12 meses
  • Fuente de la opinión
Relación calidad-precio
2
Funciones
1
Facilidad de uso
2
Asistencia al cliente
1

2
Publicado el 13/7/2021

Looks good from a distance, but they're a mess internally

Puntos a favor

The idea of the software being able to tie remote-access cell phones together is wonderful, but not fully fleshed out. Their IVR interface seems great on the webpage, but it often glitches, and calls just get dumped to a voicemail void with no message.

Desventajas

CloudTalk is a young system that promises more than it can deliver. They offer apps for all sorts of connection points, and integrated systems for automation... but once you get signed up, you learn that most of it is beta software and it's SUPER glitchy. The marketing team is propping up a half-built software system.

The iPhone and Desktop apps do not work reliably (if-at-all). The Phone app cannot transfer calls or take SMS messages properly. It often just quits in the background on your phone so you don't even know that your phone cannot receive calls. The system also drops entire call processes and never lets you know that someone tried to call. I've tried calling our own office phone and not been able to get through to my own desk through cloudtalk.

Their support chat service says "average response time is 5 minutes" but it usually is 2-4 hours, or a couple days. No explanation why. They REFUSE to get on the phone to solve issues unless you pay 2x as much for an Expert account, which is just a sign that they do not care about anyone but their premium customers. They will NOT go out of their way to help you.

I had a lot of faith in this company when we first saw a demo of CloudTalk, and thought that it would be perfect for us, but they just put too many roadblocks in the way for us to continue using their service. I don't feel like a valued customer, and I don't see any improvement in a year.

Stefan
  • Sector: Marketing y publicidad
  • Tamaño de la empresa: 2-10 empleados
  • Software usado A diario durante 1-5 meses
  • Fuente de la opinión
Relación calidad-precio
5
Funciones
5
Facilidad de uso
5
Asistencia al cliente
5

5
Publicado el 10/6/2020

CloudTalk offers the best solution to our small team

With CloudTalk we are solving the cold outreach via phone to potentially interested customers. The benefits of the software are: Monthly payable (no annual membership required), great customer support(!), intuitive handling and easy to use. Plus, CloudTalk works very well with most existing CRMs.

Puntos a favor

The most incredible feature about CloudTalk is the function to autorecord convesations and to integrate them into our current CRM (we are using HubSpot). This is very convenient when reaching out to potential clients once again after several days or even weeks have passed because I can always go back into the frame and the vibe of the previous call and seamlessly go on to the next.

Desventajas

There is nothing in particular that comes to mind. Maybe the call prices per minute are a little higher than for other cloud telephone systems.

Alternativas consideradas

Aircall

Razones para cambiar a CloudTalk

Because monthly payment was a given with CloudTalk and Aircall starts with 2 or 3 users minimum but we only need one call agent at the moment.

Categorías relacionadas