Sobre CallHippo

CallHippo is a cloud-based call center solution that helps mid to large size businesses with workflow automation and virtual telephony. The platform enables users to give detailed analysis to customers through call recordings. CallHippo offers Activity Feed that lets users access caller name, call status, total call duration, department and more. Primary features of CallHippo include productivity tracker, sales script designing, call recording samples and call analysis. Additionally, the platform lets users filter call logs by applying filters such as call type, specific time period, incoming calls or outgoing calls. CallHippo integrates with Zapier, Zoho, Zendesk, Slack, HubSpot, Intercom, Groove, Freshdesk and Pipedrive. Pricing of the product is based on per month, per user basis and support is extended via email, phone, live chat and documentation.
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Precios de CallHippo

CallHippo dispone de una versión gratuita. La versión de pago de CallHippo está disponible a partir de 20,00 US$/mes.

Precio inicial:
20,00 US$/mes
Versión gratuita:
Prueba gratuita:
No

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Opiniones de CallHippo

Evaluación de función

Relación calidad-precio
4,1
Funcionalidad
4,2
Facilidad de uso
4,3
Asistencia al cliente
4,5
5 opinones sobre 388 Ver todas las opiniones
Victoria
  • Sector: Administración educativa
  • Tamaño de la empresa: 51-200 empleados
  • Software usado A diario durante Prueba gratis
  • Fuente de la opinión
Relación calidad-precio
5
Funcionalidades
5
Facilidad de uso
5
Asistencia al cliente
5

5
Publicado el 6/7/2022

Excelente servicio

Facil manejo del sistema, servicio completo en soporte

Puntos a favor

Calidad de las llamadas excelente, estabilidad en el registro de llamadas con los leads

Desventajas

no tengo inconvenientes con el sistema, por ahora todo ha llenado las espectativas de la empresa

Fortune
  • Sector: Tecnología y servicios de la información
  • Tamaño de la empresa: 2-10 empleados
  • Software usado A diario durante Más de un año
  • Fuente de la opinión
Relación calidad-precio
5
Funcionalidades
5
Facilidad de uso
5
Asistencia al cliente
5

5
Publicado el 20/11/2018

Great Customer Support!

Puntos a favor

CallHippo has a very responsive customer support team. CallHippo has always ensured that my team receives the best customer support anyone can get. When we had problems during the initial setting up process, the support staff provided fast real time solutions that that impressed me. The customer service people always make sure that customers are treated with the utmost respect and attention and I can say it isn't about what I heard alone but I have firsthand experience of the way they work. The CallHippo system works without glitches and I really like the Call Recording feature which has been of great help. CallHippo is affordable and has great customer service and attributes. My verdict: It's worth a try. You'll be glad you did.

Desventajas

I'm really satisfied with the way it works. All I can say is that the software development team continue to improve on the excellent job they've done so far.

Nancy
  • Sector: Seguros
  • Tamaño de la empresa: Trabajador autónomo
  • Software usado Semanalmente durante 1-5 meses
  • Fuente de la opinión
Relación calidad-precio
5
Funcionalidades
4
Facilidad de uso
4
Asistencia al cliente
5

5
Publicado el 1/11/2022

New User, Happy So Far

I am able to record my calls now, and although I chose to purchase a new CRM along with it, I can also integrate and log those calls to clients accordingly. Overall, I'm happy with the system. I will specifically name two reps that helped me with my transition and navigation of the system, [SENSITIVE CONTENT]. Both were very patient with me and quick to respond to my inquiries. I even gave Vishali's email to a colleague and she helped him quickly, too. Customer service is very important, and I really like that I'm able to reach out to them directly if necessary.

Puntos a favor

My industry now requires calls to be recorded and retained for 10 years, so I had to find a program that would work but was also affordable. This seems like it will work very well for me, now and hopefully, in the future.

Desventajas

There are a lot of features that I do not use and I find it a little overwhelming when I open the page, but I'm still learning the system. I think the differences in the 2 call systems choices to purchase, Pro or Ultmate, could be explained a little better, especially pertaining to Call System, which I did not need. I almost purchased the wrong plan and only discovered it by accident because I asked a question.

Alternativas consideradas

Intulse

Razones para cambiar a CallHippo

Price
Sripathi
  • Sector: Software informático
  • Tamaño de la empresa: 201-500 empleados
  • Software usado A diario durante 6-12 meses
  • Fuente de la opinión
Relación calidad-precio
4
Funcionalidades
4
Facilidad de uso
5
Asistencia al cliente
5

3
Publicado el 28/9/2022

Feedback

Overall the service from [SENSITIVE CONTENT] is very good. [SENSITIVE CONTENT] the account manager for us is very cooperative and is available whenever we call him. I would like to give him 5/5 rating for his support.

Puntos a favor

Integration with Hubspot, Reports, Overall the service from [SENSITIVE CONTENT] is very good. [SENSITIVE CONTENT] the account manager for us is very cooperative and is available whenever we call him. I would like to give him 5/5 rating for his support.

Desventajas

Call drops, Call Quality Issue, connectivity issue.

Peter
  • Sector: Seguridad informática y de redes
  • Tamaño de la empresa: 2-10 empleados
  • Software usado A diario durante 1-5 meses
  • Fuente de la opinión
Relación calidad-precio
3
Funcionalidades
4
Facilidad de uso
4
Asistencia al cliente
5

4
Publicado el 21/8/2022

Very good voip.

good customer service

Puntos a favor

I dont have mobile service at my location, so this allows me to have an australian mobile number and use it over starlink internet service.

Desventajas

the app is a bit clunky and the web app is too. cant make calls if i include the 0 in prefix in a number. eg +6104020 must be +614020

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