OptimoRoute is a cloud-based field service management solution that helps small to large enterprises plan routes and track scheduled deliveries, streamlining fleet operations. The centralized platform enables users to gain insights into organizational performance with actionable analytics, monitor employee performance and automatically generate reports.
OptimoRoute allows businesses to create weekly schedules for drivers and set various constraints such as date range and order type on tasks, improving workflows across the organization. The solution offers mobile applications for iOS and Android devices, which lets dispatchers track delivery status, view cancelled orders and send route maps to assigned drivers even from remote locations. Additionally, managers can import orders from CSV/Excel files and store customer information for future reference.
OptimoRoute facilitates integration with various third-party applications such as Google Maps, Waze, Here, Garmin and more. Pricing is available on annual subscriptions and support is extended via phone and other online measures.
Mark B. Especialidad: Logística y cadena de suministro Número de empleados: Trabajador autónomo
So you might have guessed I'm a little impressed with this software. I have been using route4me mobile for the last 3 weeks and it was adequate, but lacked. You CANNOT upload an address it does not recognize and as I previously mentioned "geotag". This simple ability, not to mention their generous 30 day trial (not 3) and the fair pricing led me to purchase a years subscription before I even used the software live on my route. I had a question about some routing so I emailed support on a Sunday and had a response within the hour.
If you are on the fence about routing software, belive me this is the one. Don't even try anything else, unless you like giant pains in your butt or losing your hair from frustration!
First and foremost what I like the best is the pricing. I know that seems like a shallow response but I have not been able to find a comparable route planner that realizes I am only one person, not a fleet, and offers me a reasonable price for their service. Other benefits are the address matching function, it is much better than the programs I have been using. Better yet, if the program does not recognize an address in my upload lists it will proc a geotag I can move to where I want the address located. I work in a rural area and this is probably the most amazing ability I have found. Want it to be better?? It saves the name of the location in your active address book and will pull it up the next time eliminating future corrections. The fact that the computational process is all done on their servers means I can run the webservice on a very basic machine I feel safe leaving in my vehicle for this service. The mobile phone app is so simple, yet elegant in its design it boggles my mind. No heavy features to get in the way just simple functionality. The GPS tracking in real time is also quite accurate. The fact I can just push a route to my mobile from the Web service is outstanding. There are a host of other commonalities that this shares with other services like "in delivery" and "complete" functions.
OK, so I cannot ramble on about the service and not have something a little clunky about it so here it is... updating "live" delivery lists is a bit un-possible, I say un-possible because it is not impossible but the work around is a little bit of a PITA. The inability to have more than one "depot" at a time is a personally unique challenge seeing as I do an in and out run, but I just do my afternoon in reverse.... hardly the end of the world. That's the worst I have to say about it =)
Respuesta: OptimoRoute 13/5/2019
Hey, Mark. It's great to hear we checked so many of your boxes right off the bat. Email us at [email protected]imoroute.com so we can help make the "un-possible" a bit easier!
Pablo S. Especialidad: Seguridad informática y de redes Número de empleados: 2-10 empleados
I'm doing snow removal from a set of static locations. I am completely unfamiliar with all the streets and these locations. OptimoRoute is my wingman. It reduces my overall driving time, which translates to fuel and maintenance reduction costs.
I am a recently retired computer geek. I have done a lot of work solving problems for clients. In my retirement I decided, among other things, to drive a snow plow. :)
I was handed a textual description of my route and told to get started. With my background (Computer Science degree), I realized that optimizing the route is a typical 'Traveling Salesman' problem. It is *extremely* difficult to solve.
Before my retirement, one of the many things I would do is analyze software solutions for customers. I employed the same technique to find 'delivery route optimization' packages. I looked at many and found OptimoRoute to be 'best of class.'
o I can easily import a set of 'orders' (stops in my case).
o I can pre-assign the 'orders' to drivers and do it quickly.
o Based on my knowledge of the route, I can fine-tune the optimized route.
o The Android is map-agonistic. It uses my device's default mapping tool. In my case, due to lack of coverage and no data, I use Google Maps in Offline mode.
o Once a route is created, I do not have to re-gen it, I can copy it from day to day. This way a driver can memorize the route.
o The Support staff will actually call you to help you out. I don't think this is sustainable though. ;) Yet, this is pretty amazing.
o The pricing is extremely reasonable for a small (or even large) business.
o They're smart to push the optimization (which is seriously CPU intensive) to a server. As an engineer, this is an at-scale solution.
With any complicated software, there will always be room for improvement:
o The Online Help has some outdated examples, typos and is trailing the current feature-set. I don't think it's a big deal because they make it up with the stellar Support. But it will need to be addressed.
o The Android app should be enhanced so it can work in Nougat+ split-screen mode: Google Maps in one half of the screen / Android app in the other
o The text box when opening up a Support call does not resize - yeah, a minor issue but hey, if I'm picking on this minor issue, we know the software doesn't have major problems right???
Respuesta: OptimoRoute 15/3/2019
Hey Pablo! Love being your wingman! We so appreciate the feedback and we're super glad to hear your transition to professional snowplow driver that much easier!
James F. Especialidad: Productos químicos Número de empleados: 2-10 empleados
All in all it is a positive experience with Optimo Route. I know some of the options I would like to see could be accomplished through their web api, but we prefer out of the box solutions. If you are looking for a simple cost effective scheduling software this is a great start. I do change the route that is automatic many times and I am ok with that.
We signed up with Optimo Route early on when they came out, price point is good when you have a small fleet. We utilize it with a rotating of 2 drivers at a time with 7-12 stops each. I use it mainly for the fact that I can send the route to the guys via app & e-mail.
*Easy to set up
*Easy to use once you get the hang of it
*Great customer service on getting locations set up. We only use locations for our customers not customers. Most of our customers have a single location that we go to.
*Some customization via custom fields (We transport chemicals and I wanted a way to put down which chemicals we transport. While I don't have a great way to do this I did do a work around to get it to work.
*Mobile app for drivers
*Online only which is fine with me
*Live tracking of trucks - this feature works maybe 80% allot in my assumption has to do with network and users device quality. I use it to see how my guys are doing on their route and to get an idea when they will be back or if they are meeting someone else.
*Don't have a monthly calendar view or RSS feed - this is nearly a deal breaker for us. I would like to be able to share the schedule with my sales people via a calendar where they can view future deliveries.
*They have a Depot showing up but it is unusable in the scheduling. Working with OptimoRoute we did come up with a work around. Minor inconvenience.
*Routing doesn't allow you to take in account for Hazmat routes. (Not a deal breaker for us as my drivers know the routes and use it primarily for order of stops, and will drive the correct route if needing a hazmat route.
*No mobile website or app for schedulers, only use on a tablet or mobile phone if you want to lose your hair.
Respuesta: OptimoRoute 10/1/2019
Thanks James! It's great to hear what works and your wish list. If you have a moment, drop us a line at [email protected] and let us know what's missing from using Custom Fields for your Products.
Perhaps we can recommend something that would suit you better. What's more we have some new functionality with our Weekly (and Monthly) planning feature that might get you some of the visibility you were looking for. Happy to discuss.
Lastly, we expect that some upcoming improvements will make planning with a tablet a bit easier! Thanks again for being with us so long. Stay tuned...
Monica B. Especialidad: Servicios para instalaciones Número de empleados: 2-10 empleados
The OptimoRoute system is suitable for our small company and will easily expand with our business as we grow. We have been impressed by the system's flexibility with access to a mobile application. The customer service at initial setup was excellent and I haven't needed it since! I am also encouraged that new and valuable features have been added since we began using OptimoRoute, which reflects dedication to continuous improvement in the product.
Ease of use, specifically the ability to copy customer orders/routes as well as upload them using Excel.
Flexibility of routing settings, planning and desktop/mobile application display.
The accompanying mobile application is exceptionally stable and easy to use for our technicians.
Live service schedule with status.
Email notification of arrival feature will be useful for customer communication.
Wish List -
We need additional custom fields to be able to display multiple services within the mobile application (only 5, could use 10).
Mobile application does not capture actual start time when technician starts the day by logging in On Duty, which could assist in timekeeping and reduce the need for an additional service.
Must log in to send routes to the mobile application daily rather than being able to schedule to send weekly.
Currently there is no customer signature capture through the mobile application.
Would like to see analytics reports with more detail/display choices instead of basic bar graphs and be able to export all reports.
Respuesta: OptimoRoute 31/10/2019
Thanks for taking the time to write a review about your OptimoRoute experience! We're glad that you've found a lot to love about our route optimization software. In particular, it's great that you feel you've found a planning solution that will grow with your company.
We want to ensure you're getting the most out of OptimoRoute. Please contact our support team at [email protected] and we'll go over solutions to the issues you've experienced.
And - we're working on signature capture, it's almost here!
Dan D. Especialidad: Propiedad inmobiliaria Número de empleados: 2-10 empleados
We are a service company and use OptimoRoute on a daily basis to plan and execute runs for our service vehicles. Benefits we have gained are: Enhanced visibility and more accurate planning of daily runs. Ability to provide more accurate ETAs and more easily plan jobs with specific time window requirements. Cost savings from more efficient runs.
The software is easy to use, easy to set up for use with out existing software, the route planning is very reliable - cost savings from efficient route mapping, Reliable - have had no interruptions to use or crashes, support team is very responsive and helpful.
Software update notifications - I can't recall seeing any emails or notifications within the software to advise the user when there have been new features or improvements made to the software. I've noticed some changes such as the option to send routes at a specific time instead of straight away. It would be good to be given a list of patch/update changes to see if there is something new available that might be useful.
Respuesta: OptimoRoute 28/10/2019
Thank you for taking the time to leave a review of your company's experience with OptimoRoute. Fantastic to read about the savings and efficiency gains that our route optimization is giving you!
We're working on adding notifications within our software. In the meantime - keep an eye out for our emails and social media updates, where we tell our customers about new features.