Housecall Pro


Logotipo de Housecall Pro

 

2453 reseñas (4,5/5)
 

Housecall Pro is a cloud-based field service management app for service professionals to automate workflows and streamline technician dispatch. This solution includes a native mobile app and complementary web portal and serves a wide range of industries, such as carpet cleaning, window cleaning, plumbing, electrical, HVAC, and more.

Housecall Pro allows service businesses to forego paperwork in favor of digital automation. HouseCall Pro offers features such as Quickbooks Desktop & Online integration, job scheduling with GPS tracking, dispatching, payment processing, estimates, automated receipts and invoices, real time customer notifications, text message capabilities, automated postcards and email marketing automation.

Clients can book services via HouseCall's online booking functionality, communicate through a centralized messaging system and make online payments.

The mobile app can be accessed on both Android and iOS devices. There is a free version for single owner/operators, which offers many of the core features of the paid version. Premium pricing is based on the number of users, and an enterprise license is also available.

This solution is available across the U.S. and Canada.

 

Housecall Pro - Easy to Use
 
  • Housecall Pro - Easy to Use
    Easy to Use
  • Housecall Pro - Schedule and Dispatch
    Schedule and Dispatch
  • Housecall Pro - More Customer Reviews
    More Customer Reviews
  • Housecall Pro - Text with Customers
    Text with Customers
  • Housecall Pro - Integrated Payments
    Integrated Payments
  • Housecall Pro - Web, Mobile, Tablet
    Web, Mobile, Tablet
Sistemas operativos compatibles:
Mac OS, Navegador web (independiente de SO), Windows 8

2453 reseñas sobre Housecall Pro

 

Rayanne W. Especialidad: Construcción Número de empleados:  2-10 empleados Número de empleados:  2-10 empleados

28/8/2020

28/8/2020

Fuente de la reseña: Capterra

EXCELLENT

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Puntos a favor

HCP is very easy to use and a very intuitive layout. When we tried ProjX360 and D-Tools SI, there was a HUGE initial setup required and a HUGE learning curve to figure out how to use the programs. Not HCP. Easy to use from Day 1 and it's quick and easy for new employees to learn.
One of the best things is the customer service. It's top notch. They always solve the problem, even if they have to go research and get back to me the next day (and they actually DO get back to me). They also make it easy to contact them with a button on the bottom right of the screen. Other softwares I have to scour the internet trying to find out how to contact customer service.

Puntos en contra

Would like to see more integrations and there are little things I would change here and there, but I know that's hard to do since the software covers so many different industries. A better way to pull reports would be especially good.

Ryan A. Especialidad: Construcción Número de empleados:  2-10 empleados Número de empleados:  2-10 empleados

9/7/2020

9/7/2020

Fuente de la reseña: Capterra

Housecall Pro changed my life!

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My overall experience with Housecall Pro has been fantastic. Even more so since I upgraded to the XL

Puntos a favor

Having the ability to track time, movement, KPI's, reviews, payments, scheduling etc is so powerful!

Puntos en contra

There are some things that yhe other juggernauts in the industry have that this software doesn't but I am confident they will get there, and I'm happy to have gotten in at basicalky the ground floor.

Jonathon M. Especialidad: Servicios para el consumidor Número de empleados:  2-10 empleados Número de empleados:  2-10 empleados

20/10/2020

20/10/2020

Fuente de la reseña: Capterra

Pros & Cons about Housecall Pro

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My overall experience is GREAT! I've used two other software platforms and HCP by far is more superior!!

Puntos a favor

1. Reporting

2. User Friendly

3. With the integrated CC processing my techs are receiving 30% higher amount in tips.

4. It actually works in the field.

Puntos en contra

1. My industry doesn't have the correct work flow.

2. Not blocking time out while in the process of booking a job.

3. Refreshing the screen to ensure the schedule is the same. We have a pretty fluid schedule being Junk Removal.

Carla R. Especialidad: Construcción Número de empleados:  11-50 empleados Número de empleados:  11-50 empleados

12/3/2020

12/3/2020

Fuente de la reseña: Capterra

So much potential...so much that was wrong.

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Frustrating, frustrating, frustrating. Best word to describe HousecallPro. The worst thing is when you call for help or do a chat, they give you bad advice, you relay it to the techs in the field, you mess up everything and have to start over and then you figure it out yourself. The tech support crew at HCP doesn't know the program very well. It is highly frustrating to open a chat, get bad advice, get a wrong answer and before they can figure it out you figure it out for them and let them know the correct answer for the next person that chats in with the same issue.

Puntos a favor

Integrated with Quick Books Online. It is hard to say what we liked about it. It had a map built in so we could see where the techs were theoretically but didn't exactly work all the time.

Puntos en contra

Frustrating to find out the history they said would be imported only gave us dates of service, not the actual history. We could not see what we had done for the customer only what amounts Quickbooks had received and when. That is not history.
Something that was major for us is that if you have a multiple day job, remodel, tunneling to replace a sewer system, running new water lines in a house you have to add additional scheduling and each occurrence ends up in QuickBooks whether you billed out for that or not. In other words we had multiple no money due invoices in QB's that didn't need to go over because customers should receive one invoice for a job with all the details on the one invoice not multiple invoices with small amounts on them. This was the worst.

Jacob H. Especialidad: Construcción Número de empleados:  11-50 empleados Número de empleados:  11-50 empleados

8/7/2020

8/7/2020

Fuente de la reseña: Capterra

Housecall Pro Rocks

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The best part about Housecall Pro is the fact that we have all of our information for the entire business in one spot. It is one stop shop. It also integrates with Quickbooks Online, so we do not have to mess with transferring everything every time. It automatically does it for us. The customer service is also great, as they are quick to find an answer if they cannot fix it right away. I would highly recommend this company and software.

Puntos a favor

This software brings our entire company together. It helps us with all the scheduling needs that we have, and definitely helps keep all of your information together in one spot. You can also access this from your mobile devices too which is huge! We wouldn't be where we are today in our company if it wasn't for Housecall Pro.

Puntos en contra

There are a few features missing, that could make some delegations a little easier, but after while, when they hear from a bunch of people that they want this option added, they will add and integrate it to the software.