Sobre Dialpad

For quickly growing businesses looking to efficiently scale their support teams, Dialpad provides a cloud-based call center with access to real-time customer insights. Dialpad allows users to onboard quickly and focus on delivering a great customer experience. Key features include real-time call transcription, live customer sentiment, and live agent coaching. The solution offers integrations with Zendesk, Salesforce, Slack and many more. Priced per user per month, Dialpad Contact Center offers free calls to the US and Canada, no per-minute fees, unlimited inbound minutes and unlimited texting.
Dialpad Software - 1
Dialpad Software - 2
Dialpad Software - 3
Dialpad Software - 4
Dialpad Software - 5
Dialpad Software - 6
Vídeo de Dialpad
Dialpad Software - 1 - miniatura
Dialpad Software - 2 - miniatura
Dialpad Software - 3 - miniatura
Dialpad Software - 4 - miniatura
Dialpad Software - 5 - miniatura

Precios de Dialpad

Dialpad no tiene versión gratuita, pero ofrece una prueba gratis. La versión de pago de Dialpad está disponible a partir de 15,00 US$.

Precio inicial:
15,00 US$
Versión gratuita:
No
Prueba gratuita:

Alternativas a Dialpad

RingCentral MVP

RingCentral MVP is a cloud-based business communications solution that offers tools for Messaging, Video and Phone....

Vonage Business Communications

Vonage Business Solutions is a cloud-based communications solution suitable for small and midsize companies. The...

GoTo Connect

GoToConnect (formerly Jive) delivers a cloud-based unified communication solution to organizations of all sizes across...
Twilio is the worlds leading cloud communication platform that enables you to engage customers across channels - SMS,...

Zoom Meetings

Zoom Meetings is a cloud-based video conferencing software solution that allows organizations in the educational,...

Grasshopper

Grasshopper is a cloud-based virtual phone service that helps small to midsize enterprises establish communication with...

Opiniones de Dialpad

Evaluación de función

Relación calidad-precio
4,4
Funcionalidad
4,3
Facilidad de uso
4,5
Asistencia al cliente
4,3
5 opinones sobre 465 Ver todas las opiniones
Rick
  • Sector: Construcción
  • Tamaño de la empresa: 2-10 empleados
  • Software usado Semanalmente durante Más de dos años
  • Fuente de la opinión
Relación calidad-precio
5
Funciones
5
Facilidad de uso
5
Asistencia al cliente
0

5
Publicado el 16/7/2022

DialPad has been a great service for our business

Our experience has been excellent. We have really had nothing negative ever happen with it and I've shared it with tons of people. It's probably my current favorite phone service we use and we have a few, always looking for the next best thing.

Puntos a favor

Love the mobile app and the ability to make and receive calls over cellular and WiFi. We've been using it for years and it's been rock solid.

Desventajas

The only con is that they don't have a free version any longer. I tell anyone who asks about it and we love it but we were lucky enough to such an early adopter we got in on the "free for small businesses" deal way back when they first launched.

Russell
  • Sector: Contabilidad
  • Tamaño de la empresa: 2-10 empleados
  • Software usado A diario durante 1-5 meses
  • Fuente de la opinión
Relación calidad-precio
3
Funciones
4
Facilidad de uso
5
Asistencia al cliente
3

4
Publicado el 21/7/2021

Artificial feature limitations soured my experience with Dialpad

Once the port issues were resolved it is generally fine and easy to use, although I am disappointed that several basic features are excluded at the price we are paying, which is not exactly cheap compared to competitors. I may switch to a different to gain access to the features that Dialpad refuses to provide without spending more money.

Puntos a favor

Native app is easy to use, and easy integration with Google Contacts makes dialing a snap. All users can dial out VoiceIntelligence transcripts are useful and automatically generated. The accuracy is about 80%, usually good enough to easily tell what was being discussed even if some of the words are transcribed incorrectly.

Desventajas

The port experience was a disaster. There was a goof somewhere and this left me without the ability to receive or make phone calls on my business' primary phone number at either Dialpad or at my prior provider (Google Voice) and the support did not make me feel like fixing this was a priority for them, never providing updates. It eventually got fixed.

The product has arbitrary and foolish feature limitations that feel unnecessary and petty. I am paying good money for this product and yet cannot access even a basic IVR because I am not an enterprise customer with more than 100 users. An IVR is absolutely basic functionality for a phone service with more than one user.

We also cannot set holidays on our service because we need to be in a more expensive plan to do that.

Alternativas consideradas

OpenPhone

Razones para elegir Dialpad

Inability to dial out using the main line or to receive texts to that number. Our customers had no idea who was calling them, and texts to our primary line vanish into the aether never to be seen or even known about.

Software anterior

Google Voice

Razones para cambiar a Dialpad

It seemed to meet my needs. In hindsight I wish I had gone with Openphone due to artificial and arbitrary product feature limitations that Dialpad imposes which Openphone does not.
Elizabeth K
  • Sector: Servicios para el consumidor
  • Tamaño de la empresa: 2-10 empleados
  • Software usado A diario durante Más de un año
  • Fuente de la opinión
Relación calidad-precio
5
Funciones
5
Facilidad de uso
5
Asistencia al cliente
4

4
Publicado el 28/8/2022

Small business and under 10 agent call center

Each to set up
Easy to work with their support team
Features for a small call center with low volume (under 500 calls a month) would do well with this as long as they have a strong internet.

Puntos a favor

The scripting pop up reminders based on keywords is amazing. It is easy to set up, change, and add to. When the key word is said or texted the reminder will come right up reducing dead air and keeping the conversation flowing.

Desventajas

You need to have a ethernet set up or an extremely high-speed internet for clarity. If you try a low bandwidth solution it will make the calls sound like an echo but this is the case with most VOIP systems.

Marc
  • Sector: Prensa
  • Tamaño de la empresa: 11-50 empleados
  • Software usado A diario durante Más de dos años
  • Fuente de la opinión
Relación calidad-precio
0
Funciones
3
Facilidad de uso
4
Asistencia al cliente
0

2
Publicado el 15/8/2022

Not great for high-volume calling

Puntos a favor

It's convenient to use on your computer. It does a good job transcribing voicemail messages.

Desventajas

There is a significant delay between when you speak and when your voice is heard by the person on the other end of the line. This may be a function of the internet and not Dialpad's fault, but nevertheless, it makes it difficult to carry on a phone conversation. It is especially frustrating when trying to explain complicated products to clients.

TJ
  • Sector: Servicios financieros
  • Tamaño de la empresa: 201-500 empleados
  • Software usado A diario durante Más de dos años
  • Fuente de la opinión
Relación calidad-precio
5
Funciones
5
Facilidad de uso
5
Asistencia al cliente
5

5
Publicado el 24/7/2020

This is the next step in IP phones - Perfect for working from home

This has been one of the best decisions our IT team has made. We tested the other cloud phone providers, with none providing the fully featured, simple and reliable system as Dialpad.
Adding users, configuring phone trees, configuring main lines, adding fax, everything is simple, fast, and intuitive in their system.
With integration into Hubspot, which we already used as our CRM, our management has even more insight into their sales team's performance.
Our user feedback has been overwhelmingly positive.
Our ability to have users work from home and have 100% full phone access cannot be overstated. This is probably the biggest takeaway anyone should take from reading this. Absolutely no disruption in our ability to call or make calls when switching our entire office to working from home.

Puntos a favor

Deployment cannot get any more simple. Set up the user in the web interface, put in 4 digit activation code on phone. Done.
Work from home - SIMPLE. With Office 365 integration, users simply use their email and pass to sign into Dialpad from their personal cell phone, personal computer, work computer, anywhere.
Just moved offices, our phone system was the only system that required no extra setup. Just plug in at the new location, and everyone is working like normal.
Simple and intuitive. Reliable, priced perfectly, full of features.

Desventajas

I used to have cons with the limited abilities admins had over users' settings like call forwarding (for example, if an employee is sick and forgot to set her calls to forward to someone else). This has been fixed recently, and at this point I cannot think of any con.

Categorías relacionadas