Sobre TheraNest

TheraNest is an HIPAA compliant web-based mental health solution used by solo practitioners, large mental health practices, and nonprofit organizations. The solution is suited for therapists, psychologists, psychiatrists, and social workers. TheraNest offers electronic medical records (EMR) software with a mobile app for Android and iOS. The solution also includes a client portal, patient scheduling, DSM/ICD codes, progress notes, treatment plans, and discharge notes. Users can review and cosign notes and build custom forms. TheraNest’s billing features include insurance claims, credit card services, and batch invoices. Users can generate reports, including payroll, staff billing, and invoice reports. Unlimited document storage and unlimited support are included. TheraNest’s client portal - TheraBook, allows clients to schedule appointments, complete demographic information, enter insurance information and submit intake forms from within their own secure accounts. Everything entered in the client portal will sync to clients’ accounts in TheraNest. The system also includes voice, text and email reminders for patients.
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Vídeo de TheraNest
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Precios de TheraNest

TheraNest dispone de una versión gratuita y ofrece una prueba gratis. La versión de pago de TheraNest está disponible a partir de 39,00 US$/mes.

Precio inicial:
39,00 US$/mes
Versión gratuita:
Prueba gratuita:

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Opiniones de TheraNest

Evaluación de función

Relación calidad-precio
4,5
Funcionalidad
4
Facilidad de uso
4,5
Asistencia al cliente
4,5
5 opinones sobre 726 Ver todas las opiniones
Melissa W.
  • Sector: Cuidado de la salud mental
  • Tamaño de la empresa: 2-10 empleados
  • Software usado A diario durante 1-5 meses
  • Fuente de la opinión
Relación calidad-precio
5
Funcionalidades
5
Facilidad de uso
5
Asistencia al cliente
5

5
Publicado el 16/9/2019

All-in-one platform that's perfect for my small private practice!

My business is very part-time on the side, and I didn't have time or resources for some of the other options that are on the market. TheraNest gave me everything I needed to run my practice easily, efficiently, and professionally.

Puntos a favor

It's simple to use and has everything you need to make your small private practice run. The customer support is AMAZING! I've never had a question or concern that wasn't quickly resolved by their great team.

Desventajas

I would like to see the TeleHealth screen be bigger. This is a work in progress since this is a newly added feature.

Alternativas consideradas

Zoom Meetings

Razones para cambiar a TheraNest

TheraNest is the one stop shop that does it all in a super user-friendly fashion. Simple, affordable - exactly what we needed!

Respuesta de TheraNest

Melissa we are so glad to hear that TheraNest is making a difference for your business! We can't wait to see how your business grows!

Respondido el 23/9/2019
Micheal frances S.
  • Sector: Cuidado de la salud mental
  • Tamaño de la empresa: 2-10 empleados
  • Software usado A diario durante 6-12 meses
  • Fuente de la opinión
Relación calidad-precio
1
Funcionalidades
3
Facilidad de uso
1
Asistencia al cliente
1

4
Publicado el 8/11/2019

Theranest lies about their customer service

From time to time, I was able to break through to their "upper management" and was told they really care about me and my clients and my ability to deliver therapy to those in need. This too turned out to be a falsity.

The decision to cut me out was born of my holding them to their word about live customer service.

I have requested to speak to the business owner, but so far, the coward has not had the necessary honor to call a fellow business person to discuss this travesty.

I am considering legal action against this company to recoup the money it will cost me to take down my data from Theranest and use another competitive software.

THEY ARE POISON. Stay away from them.

Puntos a favor

It's a comprehensive program that handles most aspects of the claim processing we all need in a busy practice.

They SAY they offer live customer service when a user runs into questions about how to use the program. That is why I chose them over Simple Practice, which offers NO live customer service.

The reality is when you are in need of an answer on how to use an aspect of the program, you must leave a message on a voice mail.

They will call you back when it's convenient for them to do so - and that's never when I need an answer.

I do all of my claims submissions myself and I'm a fairly intelligent and computer literate user. This is a complex, intricate software with may nuances in use.

My time is limited, and so it doesn't work for me to have to wait for an answer until it's convenient for them to call me back.

Desventajas

Simply put, they lie about their live customer service.

Their training videos are convoluted, not well-produced and hard to follow in terms of content.

I spent countless hours and significant money to make the transfer over to Theranest, and when I held them to account for their promised and not delivered live customer service they CANCELLED MY ACCOUNT!

This has caused me undue stress and dollars...and they have been very callous and offered no-compromise position. I complained too much, and therefore, they got rid of me! Nice!

Alternativas consideradas

TherapyNotes

Razones para elegir TheraNest

Simple Practice makes no false statements about Customer service. They don't offer ANY live customer service options, and the program is fairly buggy and complicated.

Razones para cambiar a TheraNest

I chose them because they said they had live customer service available. This turned out to not be true.

Respuesta de TheraNest

We value feedback from all of our customers and use that feedback so that we can continuously improve. While we believe TheraNest offers best-in-class customer service, we know every user has different needs for their practice. We at TheraNest work tirelessly to meet our customers' expectations each and every day.

Respondido el 14/11/2019
Shea H.
  • Sector: Cuidado de la salud mental
  • Tamaño de la empresa: Trabajador autónomo
  • Software usado A diario durante Prueba gratis
  • Fuente de la opinión
Relación calidad-precio
5
Funcionalidades
4
Facilidad de uso
4
Asistencia al cliente
5

5
Publicado el 24/8/2021

Easy to Use and Affordable-Great for LPC-A or Intern Level Therapists

I only used my trial version for about half of the time before I went ahead and subscribed to the full version. This is by far the best EHR for my needs! I also can't say enough good things about the customer service!

Puntos a favor

I tried several different software systems prior to finding Theranest. All the other softwares systems were made for Therapist who had their own practices, or for Practice Groups. I needed a compliant EHR that would allow me to store my client notes, and allow for my supervisor to review and co-sign with ease. I kept running in to EHR's that would charge extra for my supervisor to be added as staff, or would force me to use unnecessary features before I could create my client's progress notes. I also love that Theranest allows for some modifications to help fit my needs better during use. I also love the option to add the Wiley Planner and Progress Notes plan so you can have the Wiley Planner at your fingertips with drop-down boxes. (I have not been able to subscribe yet, but it is a cool option). I also cannot say enough about the customer service. I have received nothing but quick responses, and personalized help when needed. I had the pleasure of working with Allen Chew to help answer my questions via phone and email, so ask for him if you can!

Desventajas

At first, there was a slight issue with being an admin and a therapist under the same sign-in. I was told I would need two different logins, but I figured it out where I was able to keep my same login. So far I have not come across any issues with doing it that way.
Also, I do come across a lot of boxes/fields that I do not need in my notes or intake documentation that I wish I could delete. I can easily skip these unused boxes, so it's not a big deal.

Beth A.
  • Sector: Práctica médica
  • Tamaño de la empresa: Trabajador autónomo
  • Software usado A diario durante Más de dos años
  • Fuente de la opinión
Relación calidad-precio
1
Funcionalidades
4
Facilidad de uso
2
Asistencia al cliente
1

3
Publicado el 14/7/2020

Don't do it!!

Puntos a favor

ease of use in terms of scheduling, billing etc. Clearly did not check out customer service.

Desventajas

The organization obviously does not have the infrastructure to be able to provide timely or useful customer service. It typically takes several days to a week before you hear back and then will likely have to schedule call for another week later. Customer service completely stinks. Other companies like Practice mate etc will answer phone calls and troubleshoot problems when it work for the customer, not when some technician can set up a call. Twice the time alotted for call hasn't been enough and we've needed to finsih call at another time.

Respuesta de TheraNest

Hi Beth, thank you for your feedback. We do offer different channels of support. While some customers prefer the option to set up a call between their client sessions, we do offer an alternative where you can call in at your convenience (1-800-867-8405; option 2 for support). Scheduled calls are a popular option and can sometimes book out several business days with our Insurance Billing Specialist. But if you have some general questions you are looking for a quick answer to we would recommend giving our 1-800 number a ring.

A member of our Customer Happiness team will reach out to you to see how we can assist you further.

Respondido el 28/7/2020
Megan E.
  • Sector: Servicios individuales y familiares
  • Tamaño de la empresa: Trabajador autónomo
  • Software usado A diario durante 6-12 meses
  • Fuente de la opinión
Relación calidad-precio
4
Funcionalidades
4
Facilidad de uso
4
Asistencia al cliente
5

4
Publicado el 13/7/2021

Great once you get the hang of it

Overall I liked theranest once I figured out how to use all the features

Puntos a favor

Theranest has amazing customer service. You can actually get someone on the phone if you have an issue.

Desventajas

I found it to be less intuitive than the other EHRs out there. It took a little longer to learn how to do everything.

Alternativas consideradas

TherapyNotes

Razones para elegir TheraNest

Cost

Software anterior

SimplePractice

Razones para cambiar a TheraNest

Wanted to use theranest as billing system

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