Sobre TheraNest

TheraNest is an HIPAA compliant web-based mental health solution used by solo practitioners, large mental health practices, and nonprofit organizations. The solution is suited for therapists, psychologists, psychiatrists, and social workers. TheraNest offers electronic medical records (EMR) software with a mobile app for Android and iOS. The solution also includes a client portal, patient scheduling, DSM/ICD codes, progress notes, treatment plans, and discharge notes. Users can review and cosign notes and build custom forms. TheraNest’s billing features include insurance claims, credit card services, and batch invoices. Users can generate reports, including payroll, staff billing, and invoice reports. Unlimited document storage and unlimited support are included. TheraNest’s client portal - TheraBook, allows clients to schedule appointments, complete demographic information, enter insurance information and submit intake forms from within their own secure accounts. Everything entered in the client portal will sync to clients’ accounts in TheraNest. The system also includes voice, text and email reminders for patients.
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Vídeo de TheraNest
TheraNest Software - 1 - miniatura
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Precios de TheraNest

TheraNest dispone de una versión gratuita y ofrece una prueba gratis. La versión de pago de TheraNest está disponible a partir de 39,00 US$/mes.

Precio inicial:
39,00 US$/mes
Versión gratuita:
Prueba gratuita:

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Opiniones de TheraNest

Evaluación de función

Relación calidad-precio
4,3
Funcionalidad
4,1
Facilidad de uso
4,3
Asistencia al cliente
4,5
5 opinones sobre 875 Ver todas las opiniones
Melissa
  • Sector: Cuidado de la salud mental
  • Tamaño de la empresa: 2-10 empleados
  • Software usado A diario durante 1-5 meses
  • Fuente de la opinión
Relación calidad-precio
5
Funciones
5
Facilidad de uso
5
Asistencia al cliente
5

5
Publicado el 16/9/2019

All-in-one platform that's perfect for my small private practice!

My business is very part-time on the side, and I didn't have time or resources for some of the other options that are on the market. TheraNest gave me everything I needed to run my practice easily, efficiently, and professionally.

Puntos a favor

It's simple to use and has everything you need to make your small private practice run. The customer support is AMAZING! I've never had a question or concern that wasn't quickly resolved by their great team.

Desventajas

I would like to see the TeleHealth screen be bigger. This is a work in progress since this is a newly added feature.

Alternativas consideradas

Zoom Meetings

Razones para cambiar a TheraNest

TheraNest is the one stop shop that does it all in a super user-friendly fashion. Simple, affordable - exactly what we needed!

Respuesta de TheraNest

Melissa we are so glad to hear that TheraNest is making a difference for your business! We can't wait to see how your business grows!

Respondido el 23/9/2019
Micheal Frances
  • Sector: Cuidado de la salud mental
  • Tamaño de la empresa: 2-10 empleados
  • Software usado A diario durante 6-12 meses
  • Fuente de la opinión
Relación calidad-precio
1
Funciones
3
Facilidad de uso
1
Asistencia al cliente
1

4
Publicado el 8/11/2019

Theranest lies about their customer service

From time to time, I was able to break through to their "upper management" and was told they really care about me and my clients and my ability to deliver therapy to those in need. This too turned out to be a falsity.

The decision to cut me out was born of my holding them to their word about live customer service.

I have requested to speak to the business owner, but so far, the coward has not had the necessary honor to call a fellow business person to discuss this travesty.

I am considering legal action against this company to recoup the money it will cost me to take down my data from Theranest and use another competitive software.

THEY ARE POISON. Stay away from them.

Puntos a favor

It's a comprehensive program that handles most aspects of the claim processing we all need in a busy practice.

They SAY they offer live customer service when a user runs into questions about how to use the program. That is why I chose them over Simple Practice, which offers NO live customer service.

The reality is when you are in need of an answer on how to use an aspect of the program, you must leave a message on a voice mail.

They will call you back when it's convenient for them to do so - and that's never when I need an answer.

I do all of my claims submissions myself and I'm a fairly intelligent and computer literate user. This is a complex, intricate software with may nuances in use.

My time is limited, and so it doesn't work for me to have to wait for an answer until it's convenient for them to call me back.

Desventajas

Simply put, they lie about their live customer service.

Their training videos are convoluted, not well-produced and hard to follow in terms of content.

I spent countless hours and significant money to make the transfer over to Theranest, and when I held them to account for their promised and not delivered live customer service they CANCELLED MY ACCOUNT!

This has caused me undue stress and dollars...and they have been very callous and offered no-compromise position. I complained too much, and therefore, they got rid of me! Nice!

Alternativas consideradas

TherapyNotes

Razones para elegir TheraNest

Simple Practice makes no false statements about Customer service. They don't offer ANY live customer service options, and the program is fairly buggy and complicated.

Razones para cambiar a TheraNest

I chose them because they said they had live customer service available. This turned out to not be true.

Respuesta de TheraNest

We value feedback from all of our customers and use that feedback so that we can continuously improve. While we believe TheraNest offers best-in-class customer service, we know every user has different needs for their practice. We at TheraNest work tirelessly to meet our customers' expectations each and every day.

Respondido el 14/11/2019
Erica
  • Sector: Cuidado de la salud mental
  • Tamaño de la empresa: 2-10 empleados
  • Software usado A diario durante Más de dos años
  • Fuente de la opinión
Relación calidad-precio
4
Funciones
4
Facilidad de uso
5
Asistencia al cliente
3

5
Publicado el 30/8/2022

Report

very good but customer response is often very slow and not helpful. I can find answer quicker myself or that they said don't know how to help, leave a suggestion or comments

Puntos a favor

intuitive, easy to use. the training videos are easy to follow and knowledge based is very resources. flexibility to create my own forms and tab

Desventajas

lack of control in term of the function assignment. e.g. unable to not give access to production of report when someone needs the function of billing. problem is my staff who bills can also product report on patient that is not assigned to them or produce report on their colleagues and see how much they bill

Kristina
  • Sector: Cuidado de la salud mental
  • Tamaño de la empresa: 2-10 empleados
  • Software usado Semanalmente durante 6-12 meses
  • Fuente de la opinión
Relación calidad-precio
3
Funciones
3
Facilidad de uso
3
Asistencia al cliente
2

3
Publicado el 19/9/2022

Theranest

Used for notes after sessions

Puntos a favor

Decent Templates, ability to use with multiple users.

Desventajas

Difficulty with problem solving, weird glitches that make things more problematic

Christina
  • Sector: Servicios individuales y familiares
  • Tamaño de la empresa: 2-10 empleados
  • Software usado A diario durante 6-12 meses
  • Fuente de la opinión
Relación calidad-precio
5
Funciones
5
Facilidad de uso
5
Asistencia al cliente
5

5
Publicado el 22/7/2022

Easy to set up and use; reliable; sustainable.

Agile tool, trustworthy, dynamic, comprehensive.

Puntos a favor

I have found the set-up easy, the tutorials and knowledge base useful, the customer service responsive, and the tools easy to use and teach colleagues to use.

Desventajas

The migration of our former EHR system (MyClients+) has yet to occur, as it is not clear how easy it will be to access the records from former clients if needed. We could use some hand-holding to get this accomplished.

Alternativas consideradas

Calendly y SimplePractice

Razones para elegir TheraNest

Wanted updated and more comprehensive tool. Also, TheraNest offers a 50% non-profit discount which our organization very much needs.

Razones para cambiar a TheraNest

Customer service, price, apparent ease of migration of former system (though this has not yet panned out).

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