Sobre Call Center Studio

Call Center Studio is a next-gen cloud-born contact center solution that helps businesses build the best experiences for both their customers and agents while ensuring efficiency across operations. Our serverless infrastructure delivers scalability at its finest while making us the best-fit solution for remote working environments. With a serverless infrastructure also comes many advantages such as no bulky hardware to pay for, no maintenance fees to worry about, and no additional tech-support requirements. When you do end up needing technical support, Call Center Studio’s super responsive tech team is 24/7 at your call, minimizing downtime and ensuring business continuity. Our project teams are also at your service with profound know-how, consultancy, and industry best practices. Features like predictive dialer, automatic call distribution, skill-based routing and interactive voice response (IVR) offer better call management while the voice analytics feature provides automatic speech recognition and real-time speech application through an integrated text-to-speech tool. With voice recording, voice analytics, real-time monitoring, supreme built-in reporting capabilities, and a simple yet comprehensive supervisor dashboard, you can monitor agents’ performance and operational quality while keeping track of metrics and KPIs. The solution allows users to create marketing campaigns for outbound calls using a call-scripting feature and to conduct automated agentless surveys to assess customer satisfaction. Call Center Studio also comes with built-in integrations with popular business tools such as Salesforce, Hubspot, Zoho, SAP, MS Dynamics, payment systems gateways, while providing steady and fast integrations with others due to its open API library.
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Precios de Call Center Studio

Call Center Studio no tiene versión gratuita, pero ofrece una prueba gratis.

Precio inicial:
Sin información del proveedor
Versión gratuita:
No
Prueba gratuita:

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Opiniones de Call Center Studio

Calificación general

¡Escribe una reseña!

Evaluación de función

Relación calidad-precio
4,7
Funcionalidad
4,5
Facilidad de uso
4,7
Asistencia al cliente
4,8
5 opinones sobre 48 Ver todas las opiniones
Emre Kadir
  • Tamaño de la empresa: 501-1.000 empleados
  • Software usado A diario durante Más de dos años
  • Fuente de la opinión
Relación calidad-precio
5
Funciones
5
Facilidad de uso
5
Asistencia al cliente
5

5
Publicado el 12/6/2018

its so good

Puntos a favor

speed is my most like about this software. when i want to call its quickly fulfill.
it is most important . thnk

Desventajas

useless is my least like about this software. I think I should create quick shortcuts for things I want to do.

Nazim
  • Sector: Propiedad inmobiliaria
  • Tamaño de la empresa: 201-500 empleados
  • Software usado A diario durante Más de dos años
  • Fuente de la opinión
Relación calidad-precio
5
Funciones
5
Facilidad de uso
5
Asistencia al cliente
5

5
Publicado el 26/7/2021

Call Center Studio Experience ( 4 years )

overall very easy. I can get any report I want. Instant view, control from phone. It is very easy to access from anywhere. Sound recordings are complete. thank you so much.

Puntos a favor

very easy to use and economically inexpensive. I can get support very fast.

Desventajas

This software is under the minuscule. I've been fine for 4 years.

Alternativas consideradas

Avaya OneCloud UCaaS

Razones para elegir Call Center Studio

Because it's easy and cheap.

Software anterior

Avaya OneCloud UCaaS

Razones para cambiar a Call Center Studio

User support is very good. cheap and fast. The technical support team is very successful. very fast support. I don't have any problems. thanks.
Tamara
  • Sector: Internet
  • Tamaño de la empresa: 51-200 empleados
  • Software usado A diario durante 6-12 meses
  • Fuente de la opinión
Relación calidad-precio
4
Funciones
3
Facilidad de uso
4
Asistencia al cliente
3

3
Publicado el 15/6/2018

Rocky and Unpredictable

I can easily contact any client I want with an internet connection and a head set.

Puntos a favor

I like the ease of use - it is quite easy to call and to follow up on previous calls done. Also like how every missed call is received via a voice mail message to my inbox.

Desventajas

So many connection problems. I call clients in Saudi Arabia and Egypt from Istanbul and I never know what to expect. Many days I would be lucky if I get to have a minute phone call with a client before he loses me or I lose him or I get stuck in a loop of the conversation and can no longer reach him. The connection problems really hinder my job and waste my time.

AYLİN
  • Sector: Internet
  • Tamaño de la empresa: 201-500 empleados
  • Software usado A diario durante Más de dos años
  • Fuente de la opinión
Relación calidad-precio
4
Funciones
5
Facilidad de uso
4
Asistencia al cliente
4

4
Publicado el 30/10/2020

Aylin Kılıç -Planing Manager

overall comfortable to use, not complicated

Puntos a favor

User Friendly, simple,
wide report opportunity, containing new technologies, accelerating

Desventajas

There may be information boxes in the menus

Alternativas consideradas

3CX

Razones para elegir Call Center Studio

alotech is more useful, more modern, meets almost all my needs

Software anterior

3CX

Razones para cambiar a Call Center Studio

alotech is more useful, more modern, meets almost all my needs
Louis
  • Sector: Servicios para el consumidor
  • Tamaño de la empresa: 5.001-10.000 empleados
  • Software usado A diario durante Más de un año
  • Fuente de la opinión
Relación calidad-precio
5
Funciones
5
Facilidad de uso
5
Asistencia al cliente
5

5
Publicado el 29/12/2021

Call Center Studio makes our deployment easier.

Overall experience with CCS has been remarkable. I love working with the entire team and will make sure to use them for all our projects in which we can.

Puntos a favor

Call Center Studio is easy to use and learn. We have been able to deploy 2 projects in the last year with complete help from the CCS team. They are very responsive and helpful.

Desventajas

The only complaint I had about the product was every disposition for outbound dialing required a scheduling. However, the CCS team fixed this after we requested a change.

Alternativas consideradas

Five9 y LiveVox

Razones para cambiar a Call Center Studio

Chose the platform in order to deploy easily an utilize for small internal campaigns and projects to support the organization. For a fraction of the cost and ease of implementation we were able to do so.

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