Rohan D. Especialidad: Tecnología y servicios de la información Número de empleados: 11-50 empleados
Intergy PM has helped grow our business, increase efficiencies, and help ro reduce overhead.
The Intergy PM and Practice Analytics reporting system are great for our business. The ease of claims entry and transmission has helped streamline our processes.
Some of the Enterprise functions are meant for a large multi-specialty practice and not a RCM/billing company like ours. But it does not hamper our use of Intergy.
Cindy K. Especialidad: Salud, bienestar y deporte Número de empleados: 201-500 empleados
It has been great. Our PM set-up phase and go-live went great. We were prepared and ready to go. Our billing did not miss a beat.
The billing set-up/features are easy to set up and easy to use.
I would like to see some more built in reports with filters. We can always run/write reports in Practice Analytics - but not all users have PA access. Some additional Finance and A/R reports would be great.
Lance B. Especialidad: Práctica médica Número de empleados: 11-50 empleados
We are a small practice and have sunk too much into changing so now we feel trapped. We have longtime employees talking of quitting because this system is such a frustrating mess. Supposedly there is an update "in the spring" that we are hoping at least makes the software useable.
We switched over from Primesuite early because Greenway told us if we did so there would be no extra charge for the new software and Primesuite was no longer being supported.
Where to begin? This software has literally brought our thriving practice to its knees. That in and of itself says it all. I have 2 partners in their later careers talking imminent retirement due to this system. I've been in practice 10 years and have found myself looking at other options solely due to the Intergy switch.
We were happy using Greenway Primesuite. Like all EMRs, it sucked but at least didn't get in the way of providing patient care. We were told Greenway would no longer be supporting Primesuite and so we assumed (wrongly it turns out) that at the very least we'd get an upgraded version of Primesuite. We couldn't have been more wrong. I feel like I've stepped back 15 years and cannot think of 1 improvement from the old software.
Customer Support has been abysmal. Greenway sent trainers to help us when we went live. Problem was they didn't really know how to use the system. Then on day 3 of going live there was an "update" that completely changed to look of the system and which the trainers had not received any training on. At that point they could no longer answer any of our questions and were learning along with us. The one bit of help in this whole mess was when our trainer admitted this EMR was crap but that they're all crap. Appreciated the honesty in a mess of lies.
Respuesta: Greenway Health 23/1/2020
Lance, we are sorry to hear of the difficulties you've encountered. We have escalated the matter on our end. You can expect to hear from a representative who can address your concerns and connect you with the training, support, and answers you need.
Michael P. Especialidad: Hospital y atención sanitaria Número de empleados: 2-10 empleados
This system has met all of the expectations of our clients. We have been able to customize the system to meet all our needs.
This software is comprehensive and flexible for multi-specialty practices. The reporting capabilties are second to none.
The user interface could use a refresh. We have had to use a 3rd party integrated product for digital signature capture
Chris D. Especialidad: Cuidado de la salud mental Número de empleados: 51-200 empleados
I would highly recommend Intergy. All information is easily obtained. All information can be seen on one screen, no jumping back and forth from screen to screen. When and if support is needed the calls is answered promptly, by a live person and is rectified quickly. Love Intergy & Greenway!
Intergy offers the information I need all on one screen. All icons are clearly labeled. I am able to customize Intergy to my specific job duties, so there is no clutter and/or information that is not relevant to me. Help buttons are available on every screen. I love that it tracks my movements so I can easily return to a specific patient by just looking at my history. Most importantly, if I do need to contact customer service for support the phone is always answered by a live representative who has always been able to answer my questions with just one short phone call and more often than not, I end up learning additional tips/tricks that make my job easier.
I wish DK letters can be reproduced if accidentally not printed. I have Intergy set up to search for patients by account #, it would be nice once we switch the search mode to patient name instead, if the cursor automatically went to the field where you enter the patient name. Neither of these are a problem, but it's all I can think of as a negative.