Waystar is a cloud-based revenue cycle management platform for healthcare systems. The solution is used by organizations of all sizes to manage administrative and clinical functions. Key features include insurance verification, coverage detection and claims management.
Waystar uses machine learning algorithms to predict claim denials and sends workable denials to the assigned workgroup. It automates the prediction of revenue leakage as well. Users can manage contracts through a centralized repository. Real-time contract loading and modeling is also offered. Reports can be generated to assess payer contract performance and other key performance indicators at the enterprise level.
Waystar integrates payment processing across the hospital information system, performance management system and electronic medical records system. It offers features such as on-the-fly editing and the ability to automatically split remits among various providers. It also provides an automated patient payment workflow.
The solution is available on a monthly subscription basis and support is available via phone.
Cyrena A. Especialidad: Hospital y atención sanitaria Número de empleados: 1001-5000 empleados
Easier way to find the reason of the rejected and denied claims daily.
Navicure is absolutely great for daily reporting! There are various reports that can be review such as the daily productivity, rejection and denial type on your claims. You can work them by the denied reason, insurance company or the dates of service.
Some of the rejections reason/descriptions are not that clear and sometimes will need the help from customer service to determine the best way to fix however here is short wait time to get assistance. The rejection also sometime duplicate in more than on category but when one is completed it does remove it's self from the other categories as well.
Altrina T. Especialidad: Hospital y atención sanitaria Número de empleados: 51-200 empleados
what I like most about waystar/zirmed is the ability to perform most of the functions I need with one program, I can verify most of the insurances we use including medicare and getting same/similar information from medicare. i love the rejected claims dashboard and how I can sort to be able to notice trends. they show the claim rejected by waystar/zirmed and claims rejected by the payer. patient payments are easy to use to make payments and have the ability to email a receipt immediately for a payment you took. but what I like most about the patient payments is the ability to set up an autopay this can be done with ca credit card or through a bank account. there are so many great functions with this I cannot possibly write them all down. a new function that was added when they switched from Zirmed to Waystar was the homepage. it allows you to set a homepage so now when log in it takes me the remit tab where I can see payments. we use waystar as our clearinghouse and submit and receive claims, remits electronically and can autopost payments from waystar to our billing software which cuts down on time if we would have to manually post.
I would like to them to add a way to have an open-ended autopay. if we have a patient on oxgyen and it rents forever we still have to put in a total amount so at some point it will stop.
Cassandra A. Especialidad: Cuidado de la salud mental Número de empleados: 501-1000 empleados
Overall I love it. It is a great payment system and it makes my job easier with how easy it is to go through the system
There are a few pros I love. I love how you can look up claims but our claim numbers by patient names the ease of looking up claims and payments is amazing. I love how the website looks it's with so much ease to see where you need to go and where to find it. I love being able to appeal claims right from the denial listing. It really is set up good
I don't like how you use the chat or email when you have issues with the website. It is time consuming and frustrating when you need answers quickly.
Carrie R. Especialidad: Hospital y atención sanitaria Número de empleados: Trabajador autónomo
I haven’t been happy with the service when they were NAvicure or Waystar.
I didn’t feel that their software was very useful.
The company is costly. There clearinghouse isn’t very effective with all insurances. I had to manually bill some insurances since their clearing house couldn’t do it. They charge you extra to find out about denials. When you have issues, you can’t reach customer service well. There customer service isn’t good with getting back to you. When you leave their service, they require 90 notice to get there money. When you give notice on April 24, they cancel you on 7/30 to get as much money as they can. By the way, my renewal date was June 1, but they still made me go to 7/30 to pay them. When asked to talk to a supervisor, [SENSITIVE CONTENT HIDDEN] in Customer Relations kept telling me that I had to pay up to 7/30 or could pay all 90 days fees now to be done on 4/30. I asked 3 times for a supervisor and didn’t hear from anyone. They just want money and don’t care about their customers.
Tony M. Especialidad: Hospital y atención sanitaria Número de empleados: 201-500 empleados
My overall experience with Waystar is very good and useful.
The software is very useful for our surgical Center for billing and patient's insurance claims. No problem as far as I know of.
There is no negative review about this software. I do not hear any negative review from my coworkers either.