Sobre SuperOffice CRM

SuperOffice CRM is a customer relationship management (CRM) solution that caters to midsize businesses across various industries such as financial services, recruitment, manufacturing, hospitality and more. Key features include contact management, project and document management, email marketing, automated ticket routing and live chat integration. SuperOffice provides users with a central repository that allows them to manage their sales pipelines, marketing campaigns and customer support services. SuperOffice can either be installed on-premise or hosted in the cloud. Additionally, the solution also offers integration with multiple third-party applications such as Office 365, GSuite and more. Services are offered on a monthly subscription basis that includes support via phone and email. Pricing is per user per month, billed annually.
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Precios de SuperOffice CRM

SuperOffice CRM no está disponible en versión gratuita y no ofrece prueba gratis. La versión de pago de SuperOffice CRM está disponible a partir de 45,00 €/mes.

Precio inicial:
45,00 €/mes
Versión gratuita:
No
Prueba gratuita:
No

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Opiniones de SuperOffice CRM

Evaluación de función

Relación calidad-precio
4,1
Funcionalidad
4,1
Facilidad de uso
4,2
Asistencia al cliente
4,2
5 opinones sobre 125 Ver todas las opiniones
André
  • Sector: Maquinaria
  • Tamaño de la empresa: 11-50 empleados
  • Software usado A diario durante Más de dos años
  • Fuente de la opinión
Relación calidad-precio
5
Funcionalidades
5
Facilidad de uso
5
Asistencia al cliente
5

5
Publicado el 30/4/2021

Mit SuperOffice einfach Kundenbeziehungen auf- und ausbauen!

Mit SuperOffice können Kundenbeziehungen einfach abgebildet, auf- und ausgebaut werden. Das CRM ist sehr bedienerfreundlich, so dass es jedem Mitarbeiter*in möglich, auf den CRM-Zug aufzuspringen.

Puntos a favor

Leichte Bedienbarkeit, zentrale Verfügbarkeit von Daten, strukturiertes Arbeiten dank Aktivitäten und Verkaufsleitfäden, stets aktueller Forecast und eine Skalierbarkeit des Systems sind wesentliche Vorteile von SuperOffice CRM.

SuperOffice CRM bietet dank der Integration von Office 365, ERP und Echobot sowie den Automatisierungsmöglichkeiten via Zapier vor allem in Vertrieb und Marketing einen echten Mehrwert.

Desventajas

Aktuell keine, SuperOffice hat sich stetig weiterentwickelt und Nachteile eliminiert!

Alternativas consideradas

SugarCRM

Razones para cambiar a SuperOffice CRM

Aufgrund der sehr einfachen und intuitiven Bedienung.
Matt
  • Sector: Organización de eventos
  • Tamaño de la empresa: 2-10 empleados
  • Software usado A diario durante Más de dos años
  • Fuente de la opinión
Relación calidad-precio
5
Funcionalidades
5
Facilidad de uso
5
Asistencia al cliente
5

5
Publicado el 27/4/2020

You can almost say it 'runs the company'!

We run the business on SuperOffice, dealing with customer communications (incoming and outgoing) and sales pipeline management, but most importantly the event management using the projects area.

Puntos a favor

I like the fact that we can out every process in to the CRM, from sales to event management, data capture and enquiry management.

Desventajas

The Community needs a bit of work adding more complex resources in, but as a starter guide is useful and support do assist.

Alternativas consideradas

Dynamics 365, Salesforce Sales Cloud y HubSpot CRM

Razones para elegir SuperOffice CRM

Zoho was not easy to navigate and the costs accumulated quite quickly when you started using the system more.

Razones para cambiar a SuperOffice CRM

Cost and simplicity. The others needed too much work and cost to develop for our needs. SuperOffice had these areas ready made in the price with easy ways to adapt to our needs.
Lukas
  • Sector: Formación profesional y coaching
  • Tamaño de la empresa: 11-50 empleados
  • Software usado A diario durante Más de un año
  • Fuente de la opinión
Relación calidad-precio
1
Funcionalidades
1
Facilidad de uso
4
Asistencia al cliente
3

2
Publicado el 5/10/2021

Not good - many necessary features not available

The overall experience for me is that I would never choose SuperOffice again but rather the solution Microsoft offers. It is more expensive, but trust me, it is worth it!

Puntos a favor

The best thing about the CRM is that it is very easy to use and has a very easy to follow structure (Firm/People and Sale/Projekt).

Desventajas

Many basic features which one thinks every CRM provide are not available. The most critical problem is that selections are extremely limited. For example, one cannot make a selection of all "Projekt leaders", which would be critical for us in order to send all of our customers who are Project leaders a standardised e-mail. Many further issues arise there once you have spent some time testing the selections (many limitations became apparent only after using the CRM, not during the evaluation process).
A further issue are the many bugs which the system has, for example the data-export does not work properly even though issues have been posted on the community platform for 5 years!

Alternativas consideradas

HubSpot CRM

Razones para cambiar a SuperOffice CRM

Because of the price and promises were made that this product can fulfill our needs (which it did not)
Eva
  • Sector: Administración educativa
  • Tamaño de la empresa: 11-50 empleados
  • Software usado A diario durante Más de dos años
  • Fuente de la opinión
Relación calidad-precio
5
Funcionalidades
4
Facilidad de uso
5
Asistencia al cliente
4

5
Publicado el 8/4/2020

Stellar CRM

SuperOffice has been a great hub for collecting, organizing and making sense of valuable contact data and insights, whilst providing all the features and tools needed to manage information about people, projects, relations and other aspects that are important to our line of business.

Puntos a favor

It is reliable, easy to implement and use and optimizes all our contacts, relationships, projects, tasks etc.

Desventajas

Perhaps the marketing module should be included in the base package.

Alternativas consideradas

Salesforce Sales Cloud

Razones para cambiar a SuperOffice CRM

Affordable and contains a wide range of practical and intuitive features, and comes with a user friendly interface.
Marcel
  • Software usado A diario durante Más de dos años
  • Fuente de la opinión
Relación calidad-precio
5
Funcionalidades
5
Facilidad de uso
5
Asistencia al cliente
5

5
Publicado el 16/7/2018

It really is the most user friendly CRM that you can imagine.

Insight and overview in all processes, pre-sales and after-sales. Better and more personal communication with prospects and customers.

Puntos a favor

User interface is great. Very easy to use and administer. Users can work with the CRM functions within a few hours.
Integration with Office applications and Office 365 is more than perfect. You can use Outlook like you always did and still your emails are stored in CRM linked to the right customer and project.
I love the fact that you never really have to search for anything. All parts of the application are never more than two clicks away.

Desventajas

Only one thing that bothers me using SuperOffice: the standard reports are very basic. We use the dashboards a lot -they are great- and there are some Apps in their own app store that allow us to generate the reports we need.

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