Stephen r. O. Especialidad: Materiales de construcción Número de empleados: 2-10 empleados
5/10/2020
5/10/2020
Fantastic Overall Experience! We now have an up-to-date software that serves our company and our customer base to its highest potential possible.
That it is user friendly for myself and my sales team. The communication aspect has changed the game for our company. We all know what is going on with each other's customers at any given time and it has made us look that much more professional in the building supplies industry. Tracking the 7 key components has been important for my role - Leads, Appointments, Conversion Rates, etc.........
Cannot cc in the emailing portion and the limit of characters in the text and email side.
Respuesta: Thryv 7/10/2020
Hi Stephen, one of Thryv's goal is to make communication between your team and your clients easy, and it is great to hear it is working for you, making you a leader in your industry.
Thryv is always evolving, and your suggestions help us do that. If you would like, in your Thryv Dashboard, on the lower right, you can leave your ideas there for our team to see. - Gabe
Garrett B. Especialidad: Servicios medioambientales Número de empleados: 2-10 empleados
25/8/2020
25/8/2020
Thryv launched my company and helped me grow to a place where I needed more specific software to meet my growing needs. I couldn't have imagined a better way to launch my business.
I love how Thryv puts all the major pieces of software automation for a small business into one location that is easily accessible via a web browser or app. For small business owners who also work in the field, the Thryv App is critical to continue switching out the technician and manager hats.
Thryv is a great piece of software but, because it is built for a generic audience, lacks features necessary for some specific industries. For me in pest control, there are a lot of pieces of Thryv that would make me want to use it as my primary system; however, because it is missing a couple critical pieces of data that I need to collect (like weather when we are spraying and pesticides we apply), I needed to buy another system which I use more than Thryv.
Respuesta: Thryv 28/8/2020
Hey Garrett, thank you for your feedback, we are excited that you are enjoying Thryv! Our team is always open to feedback. On your Thryv dashboard, you'll see the feedback button in the bottom right-hand corner. Let us know what you would need to make the system work for your industry. We look forward to hearing your ideas.
- Gabe
Richard B. Especialidad: Música Número de empleados: 2-10 empleados
27/1/2021
27/1/2021
I like the website more than the one we were using.
I use the website the most which is critical.. I'm still learning the other features which will raise our ratings I'm sure.
Need more help on using and integrating the features.
Respuesta: Thryv 28/1/2021
Hi Richard, thank you for your review. We are glad to hear that you are enjoying your website and ThryvPay. Whenever you need help with Thryv's features, we offer tutorial videos, or you can call our 24-Hour Thryv Support team at 844-998-4798. - Gabe
Jenny L. Especialidad: Construcción Número de empleados: 2-10 empleados
26/1/2020
26/1/2020
I had to reach out to their [SENSITIVE CONTENT HIDDEN] about 1+ years ago in order to get my website fix because they keep on pushing from one team to another. I have been frustrated with their unprofessional customer services since 2017 and I'm about to send another email to the [SENSITIVE CONTENT HIDDEN] about this ridiculous charge of $199. This is a scam and rip-off from their customers who decided to leave.
If you have a full-time staff to use this software to run your business then it should be okay.
1. You need to constantly check your website because you know when they mess it up to become a blank page. You will not get an easy resolution from their CSR without a request to speak with the manager.
2. If you terminate the agreement earlier then they hold you accountable to pay them until the term expired. On the other hand, when the term is expired and they continue to charge you month-to-monthly without giving you the courtesy email to let you know about the term being the change.
3. I was 3 or 4 days into the new month and request to terminate because my contract has been expired for I don't even know how long. [SENSITIVE CONTENT HIDDEN] promised me that she will wave the 1-time pro-rate fee that give me the weekend to retrieve all the emails that I need and forward it to my Google account. That was a lied and on Monday I got charge for the full-price $199. I have appeal with my bank and call Thryv, they have the nerve to tell me that they are not going to refund the charge. If you are looking then stay away from Thryv.
Respuesta: Thryv 20/4/2020
Hey Jenny! Very sorry for all the trouble! I sent your concerns over to our Client Care Escalations team! They'll be getting back to you as soon as possible! Please let us know what else we can assist you with. -Chandlor
Nicole J. Especialidad: Contabilidad Número de empleados: 2-10 empleados
5/1/2021
5/1/2021
Great
I love the features and functionality it is a user friendly products
It can not connect to a dialer system which i need really bad may have to get another crm due to this issue
Respuesta: Thryv 11/1/2021
Hi Nicole, thank you for taking the time out of your day to leave us this review. Thryv is always looking for ways to improve and evolve. In your dashboard, you can leave any suggestions you have and stay up-to-date on the topic. - Gabe
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