Wisp, by Gensler, is a full-service space management solution to combine software, implementation and ongoing drawing maintenance. Interactive floor plans are combined with occupant data for real time space reporting. Key features include a move, add, and change workflow; scenario planning; drag-and drop icons; resource tracking; stack and block plans; reporting; employee directory and wayfinding.
Beyond software, Wisp offers implementation by their team in 90 days or less. Implementation includes everything needed for a successful start, including system integration, data feed configuration, drawing standardization, and training. Wisp's team of CAD technicians then continues to provide ongoing drawing management. The Wisp advising and support team is always available to help clients maximize use of the software. Wisp is a 100% cloud-based SaaS with secure hosting and data sharing.
Wisp is used by real estate and facilities teams in workplaces ranging from thousands to millions of square feet who want to make data-informed decisions, embrace a nimble approach, and value data integrity.
Phillip H. Especialidad: Productos cosméticos Número de empleados: 501-1000 empleados
WISP has been excellent! Great technical and customer support an intuitive suite of built in reports and the ability to request customization. You can "right size" the module subscription to fit your need. The system is not bloated, it simply does what it promises to do and in my experience sometimes more than you expected. It is reassuring to know that I can answer various space and head count related questions usually in under 5 minutes.
The system is straight forward, easy to understand not overly complicated get the results you're looking for.
The only caveat it's difficult on mobile devices but it is being addressed.
Respuesta: Gensler 5/12/2019
Phillip, thank you for sharing this positive feedback on our software and advisory team! We're glad to hear that you are easily able to get the information you need and that Wisp is right-sized for your needs.
Marilyn P. Especialidad: Entretenimiento Número de empleados: 10.001+ empleados
This has been a wonderful experience since day one! Each contact is so helpful and responds very quickly. [SENSITIVE CONTENT HIDDEN] is our main contact and has helped us work out so many issues over the years and has worked closely with us to create the best possible way for Wisp to work for us, and have our information updated automatically when possible. Wonderful customer service! When I have questions they are quickly answered, issues resolved.
Very organized, easy to read and easy to get to the info I need. VERY user friendly. Quick to learn, quick to use. Provides us with the information we need a real time as we update. It offers more options that we have used.
There are times we wish it could conform to our detailed specifics. Having said that, we are aware that with programing changes you can accomplish most requests but with our restricted budgets and timeframes some aren't attainable.....or would really be worth the costs.
Respuesta: Gensler 3/1/2020
Marilyn, it's wonderful to hear this positive feedback, and we are so happy that you've found Wisp insightful and easy to use! We strive to deliver the highest level of customer service and your long-time account leader will be thrilled with this review on how he had helped your team succeed. Thank you!
Daniel B. Especialidad: Propiedad inmobiliaria Número de empleados: 10.001+ empleados
I love the layout of the program, once you understand how to navigate through the program it is very user friendly. All of my buildings and occupancy data can be accessed in a matter of seconds which is very helpful for a campus of 4,500+ employees. The color coded occupancy data per leader is also very helpful when overseeing the floor plate by Business Unit. I also appreciated the fact that I was able to add my floor leads to ensure the occupancy is accurate.
At first, it was a little difficult to navigate but [SENSITIVE CONTENT HIDDEN] and the team did a great job of hosting training sessions. These worked really well for my team and I. It would also be nice to incorporate our HR systems into WISP so that it tracks when employees leave the business by generating a report. I agree that not tying it web phone as employees sometimes change their own seats would cause too much confusion but if a notice when they leave was made available that would be helpful. Although I believe that would have to be on the AT&T side and not through WISP.
Respuesta: Gensler 3/1/2020
Daniel, we love to hear that Wisp is user-friendly and easy to navigate. It's great that you've granted your floor leads access to help maintain the datawe always encourage this as it helps improve data accuracy and integrity! With such a huge campus, easily accessing your portfolio within seconds sounds like a big help. When you are ready to further integrate your HR systems with Wisp, let us know and we will be happy to assist.
Frank A. Especialidad: Servicios para instalaciones Número de empleados: 1001-5000 empleados
WISP has revolutionized the way our company internally charges our departments rent for their space usage. Making rent allocation changes is so easy now and the export and reporting features are in real time as well. WISP's space accountability and seat assignment allows us to track underutilized space more efficiently and gives us the ability to know who is located where, and if we have vacancies that can be filled.
The ability to make assignment and accountability changes in real time is the most efficient feature to me. The functionality and reporting features have such an expanded capability. With this product we have cut down a tremendous amount of labor hours doing manual change requests and alterations to the primitive accountability process we had previously. With this product you can determine if you are utilizing your space to its maximum efficiency and see where and how you can improve.
The inability for the user/operator to add/move or reconfigure standard furniture while in the furniture layer as opposed to sending the request to support.
Respuesta: Gensler 17/12/2019
Frank, thank you so much for taking the time to write this detailed review! It's wonderful to hear how Wisp has significantly reduced your labor hours for change requests, reporting and rent allocation changes. We pride ourselves on making our clients' lives easier and love hearing how Wisp has made this impact!
Sara E. Especialidad: Tecnología y servicios de la información Número de empleados: 10.001+ empleados
Our facilities department uses this software on a daily basis. It offers our team the ability to track placement of associates, printers, cameras, etc. and allows us to track changes. I really love that we have other office sites uploaded so even though I have never traveled to them, I have an understanding of the other offices without leaving my desk.
I love the ease of use of this software. [SENSITIVE CONTENT HIDDEN] is always offering new tips and tricks, and will keep me updated on any upcoming updates. This software does everything my company needs for space planning.
We've run into some discrepancies on the back-end at times, but anytime we point it out, it is quickly taken care of.
Respuesta: Gensler 3/1/2020
Sara, we are thrilled to hear that Wisp has increased your connection with other offices and is a daily asset to your facilities department. Ease of use and ongoing improvement are top priorities for us, and we love hearing when our clients feel we are meeting these goals! I'm glad that you've been able to work through any challenges with your account leader, and we look forward to many more years of service!