Intellect eQMS is a configurable cloud-based enterprise quality management solution that helps organizations across various industries to manage the quality and compliance of critical business procedures. Features include document control, complaint management, nonconformance, change management and more. Intellect eQMS is built on the Intellect Compliance Platform, which enables non-programmers to modify or build new business applications using drag-and-drop technology.
Intellect eQMS enables users to create, track and maintain conformance records, ensure compliance with management records and assign follow-up tasks for corrective and preventive actions (CAPA). The solution also helps users to track the intake of customer complaints, centralize record incidents to facilitate investigations, report results and close cases.
Intellect eQMS' document control module allows users to organize documents into a centralized database with approval workflows and audit trails. Users can also automate the routing, delivery, escalation and revision control of documents.
Additionally, the solution offers features such as risk management, employee training management and supplier management. Intellect eQMS can be deployed as a web application, mobile application, or both. Services are offered on an annual subscription basis that includes support via phone, email and product videos.
Kris S. Especialidad: Tecnología y servicios de la información Número de empleados: 2-10 empleados
I think in terms of complication backlog, for us, our customers were a consulting outfit so any organization, any customers that have a very small or large IT staff and they have a backlog of work that needs to be done in terms of developing applications, I think this is a great fit for that kind of a model where you go in with no coding. You can develop applications as well as workflows very quickly. Great for Work Order Management!
So for our need it has been very sufficient, very adequate. In terms of scalability, we have had no issues so far.
I would say the valuable features are the form design. The form design is extremely, extremely intuitive, and also the dashboard design. I also love the drill-down capabilities and so forth. I would say it's some of the two best assets in those features in the product.
Technical support has been knowledgeable and proactive. They're all very supportive and very good because one of the things that I always look for in a product is support. I've been with other organizations where support has been very lackluster, so this, Intellect is one of the better ones out there.
One of the areas that I'd like to see improved, or actually it could be added in, is integration with some of the other platforms. For instance Microsoft Office, SharePoint, CRM and all other platforms. One other thing that they really need to put in is that BPM is central to everything and that you are integrating right into your line of business applications, your line of business applications can be written in C-sharp, can be written in Java. You want to access that information and then create a workflow or create an application.
My advice would be to use the product, I mean it's funny though. If you show this product to a hardcore developer they're going to say no-no, because it's job security. Programmers like to write code and in Intellect you don't write code; you configure, so that's a big difference in there.
The people that we talk to are the CIOs and those kind of folks because if they want you to improve productivity in a given organization in terms of making the backlog, application backlog shorter, then I would say this is a great, great tool. So that's the advice that I would give. It alleviates or shortens your development cycle many, many fold.
Antoine A. Especialidad: Hospital y atención sanitaria Número de empleados: 13-50 empleados
Increased number of patients' participation by 300% in one year, and increased the number of providers 10 to 50. Increased revenue by two-fold and eliminated billing errors by 30%.
No issues with deployment. The platform is very robust and provides alternatives with ease of use for data conversion or importing data from other systems. I started with one module; four years later, I had more than eight modules.
The largest return on our investment was due to increased revenue which resulted in increase in patients' participation and reducing billing errors. Never had any data integrity problems; helped us achieve compliance.
Ability to rapidly develop an entire suite of applications, including work order management. Requires very little or no IT investment. Eliminates the need to develop logical and physical design. Requires no Web or Java technical skills. Excellent drill-down capability with no programming required.
The ability to quickly develop a master-details relationship.
Drill-down capability from anywhere, whether you are on the chart, table or screen.
Develop a consolidated tables with summary reports, and the workflow structure and approval process.
Room for Improvement:
Provide additional chart types and dimensions, and to allow more flexibility when using charts.
In addition to importing flat files, allow dynamic use of imports
Intellect held my hand throughout the process whenever I needed help. The best and most cost effective product available that provides a rapid development and stable solution. The platform has three concepts combined into one robust solution; Web application development, business analytics and business process workflow.
I strongly recommend to continue to maintain focus on the BPM and workflow capability, but also focus on extending the concept or model into the full application development segment, while keeping in place the power of "Intellect" and ease of use for rapid development and on-going maintenance.
Chris W. Especialidad: Investigación Número de empleados: 201-500 empleados
All companies grow and expand, there's a need to re-engineer processes to make sure that you are providing operational procedures that are efficient and effective and this is one way of doing it in a very value-centric manner.
Initially, we bought the product and put it in place for roughly 15 to 20 users and now it's in place for about 260 users and that required very minimal scaling on our end.
We use Intellect for purchase requests, HR onboarding, conflict of interest (COI), software release management, change request management, badge/business card request, and have several business apps being built at the moment.
The value that Intellect Platform in comparison to the other products that are out there, while still allowing you to provide a very effective BPM applications, is huge. Especially for businesses in our market, that small to medium sized business.
Intellect's technical support team is knowledgeable and proactive. Stability-wise, we haven't had any downtime with the product.
One of the most valuable aspects of working with Intellect has been the customer support, the direct interaction, it's been members of the technical staff and also account management. Even their executives have been available if we needed them.
The full HTML five support is key for us, so that we can start to utilize it outside of more than just in our standard browsers. I know it's something they're working on but it'll be great to see it in place once it finally is. However, the native mobile app option is great.
Just engage with the technical staff. They have been very helpful in getting us in place and up and working and I was very surprised at how efficient they were in the professional services that we did purchase from them. Sometimes, you can find that organizations are very spend-happy with your money, but Intellect has actually been very frugal with the professional service hours that we've purchased, so I would say utilize the professional services.
We did consider other options. We evaluated five other products ranging from some of the more expensive ones like Appian all the way down to some of Intellect's closer competitors and at the end of the day, we decided to this was the best value for us.
Ann H. Especialidad: Alimentación y bebidas Número de empleados: 201-500 empleados
We are very happy with using Intellect for document control. We are able to manage the voluminous amount of documents that are needed to run our business in a compliant manner.
Intellect has a lot of good features and operation seems very intuitive.
It is good value for the money.
We have had to use a double review process in order to be sure that all changes are captured before a document is approved.
Lori G. Especialidad: Telecomunicaciones Número de empleados: 1001-5000 empleados
Overall experience with Intellect is great. Everyone at Intellect is very helpful and great to work with.
The software is easy to setup and create new modules if needed. Also very user friendly in finding documents.
There really is nothing that I don't like about the software.