Sobre Revel Systems

Revel is a cloud-based business platform that integrates operations and customer channels with point-of-sale (POS) functionality in a single dashboard. It is suitable for stores and restaurants of all sizes and provides users with a POS system with integrated inventory management, customer management and social media management functionalities. Revel offers a data analytics application that tracks hourly sales, order history, payment summaries, product mix and sales summaries and presents the data in reports and graphs. Other features include managing loyalty programs and gift cards, mobile ordering and barcode support. Business owners can control user access with unique user IDs, passwords and swipe cards. Inventory management tools connect in-store and e-commerce channels to provide real-time inventory data. CRM features let users capture and record customer data and order history. Revel offers support through training videos, live chat and over the phone. Integration with third-party partners like Apple Pay and QuickBooks is also available.
Revel order management
Revel product selection
Revel check-out process
Revel analytics
Revel color-coded tasks
Revel dashboard
Vídeo de Revel Systems
Revel order management-thumb
Revel product selection-thumb
Revel check-out process-thumb
Revel analytics-thumb
Revel color-coded tasks-thumb

Precios de Revel Systems

Revel Systems no está disponible en versión gratuita. La versión de pago de Revel Systems está disponible a partir de 79,00 US$/mes.

Precio inicial:
79,00 US$/mes
Versión gratuita:
No
Prueba gratuita:
N/D

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Reseñas de Revel Systems

Evaluación de función

Relación calidad-precio
3,5
Funcionalidad
3,5
Facilidad de uso
4
Asistencia al cliente
3,5
5 opinones sobre 289 Ver todas las opiniones
Bailey R.
  • Sector: Museos e instituciones
  • Tamaño de la empresa: 2-10 empleados
  • Usado A diario en Más de dos años
  • Fuente de la reseña
Relación calidad-precio
5
Funcionalidades
5
Facilidad de uso
5
Asistencia al cliente
0

5
Publicado el 19/8/2018

Great

Puntos a favor

It's easy to learn and accessible. Having it on an Ipad means that it's large enough to know what button is being pressed, and to move things around if need be. Having categories set up is great so we can keep track of how much change we need or how many people came in to visit the museum, that day.

Puntos en contra

It can get a little complicated especially with adding discounts to certain purchases which can be difficult for our older volunteers to get a hold of. But is really it, on the basic side of things, it works well and does the job efficiently.

Respuesta de Revel Systems

Bailey,

Thanks so much for the feedback. We're delighted that Barker Mansion is making good use of its Revel POS!

If some of your volunteers are having a hard time adding discounts, you can have them visit the below Revel University page for video guides detailing how to complete a variety of discount-related actions within your Revel POS:
https://revelsystems.com/revel-university/categories/discounts-combos/

I hope this helps! Please reach out to us if you have any questions.

- Holden at Revel

Respondido el 28/8/2018
Usuario verificado
  • Sector: Museos e instituciones
  • Tamaño de la empresa: 2-10 empleados
  • Usado A diario en Más de dos años
  • Fuente de la reseña
Relación calidad-precio
4
Funcionalidades
5
Facilidad de uso
4
Asistencia al cliente
2

5
Publicado el 13/9/2019

Extensive functionality

Despite the technical issues, our experience with Revel has been great due to its user-friendliness and extensive functionality.

Puntos a favor

Revel has a lot of features that allow us to easily keep track of our visitor numbers and inventory. The system is very easy for our staff to use and it requires very little training.

Puntos en contra

We have run into numerous technical issues with Revel and their customer service has not been very helpful when resolving some issues.

Michael U.
  • Sector: Comercio minorista
  • Tamaño de la empresa: 51-200 empleados
  • Usado A diario en 1-5 meses
  • Fuente de la reseña
Relación calidad-precio
2
Funcionalidades
2
Facilidad de uso
3
Asistencia al cliente
2

3
Publicado el 23/4/2018

Only good if your needs are very Basic

Overall Revel is a total letdown and will be replaced by year end with a better system, lots of things we were promised could be done require using their "Open API" which costs more per month than the entire POS system does for 5 stations. We were not told about the API pricing upfront (or that there was even a cost at all, it was pitched like it was included in the regular fee) just that we could use the API to do everything we told them we needed to do, my project manager informed me of the API pricing during our implementation, when I called out the sales rep for never mentioning the additional cost despite repeated conversations about how critical this was she told me "its not my job to tell you the pricing for the API since that's not my department"

It is also very difficult to impossible to find and load an order in the dashboard by customer. You have to load the customers orders report, find the customer in the list, click show orders, note the order number, then go to the order history report and then you can click through to the order, why isn't the order number under customers order a hyperlink to take me to the order?

They made a systems change to batch process updates to the POS instead of in realtime, we have a custom app that we use for check ins when a customer comes into the store and it adds customers to the revel system so we can link them to a sale and track close rate etc. They used to sync in real time from the dashboard to the stations, after a recent update it takes anywhere from 30-60 minutes for the customers to pull down from the revel dashboard. I have verified they show up on the dashboard instantly as they should, there is just a major delay in syncing back to the iPads now that was not there before the update.

Reporting is very weak in certain areas, you can't view profit by anything other than employee which is worthless if you don't have pay rates loaded which we don't since we aren't using that aspect of the system.

When we receive inventory in the store, we upload it into the revel dashboard via their excel template this works about 75% of the time, the rest of the time it just silently fails, you will never receive any notice that it failed, where it failed etc. So now before I do any uploads, I do an export of what we have immediately before so when it fails I can compare to the inventory after the partial upload to figure out where the import stopped so I can import the rest.

I could keep going but bottom line is if your needs are more than barebones or you are not a restaurant you should look elsewhere for a much better solution.

Puntos a favor

Overall they have a nice POS interface and it is pretty stable. Their pricing is also pretty good for the base system.

Puntos en contra

Functions are hard to find
Very much geared towards restaurants, so if you are in another business be prepared to see restaurant specific stuff all over you can't turn off
Material changes to the way things work with zero notice
Can only see profit margin by employee no P&L type report.
Inventory uploads regularly fail with no notice, and no way to tell what was added without doing a manual compare of before and after and trying again with the additional items.

Respuesta de Sarah

Hi Michael,

I am truly sorry about your experience and I have shared your feedback with our sales management team, as well as the customer service team.

I am confident that once we get we get a bit more info from you, we will be able to come to a resolution in terms of API and reporting. Our customer service team will be happy to follow up on any outstanding issues you have.

Regards,
Sarah, Customer Advocacy Manager at Revel

Respondido el 30/4/2018
Bill H.
  • Sector: Alimentación y bebidas
  • Tamaño de la empresa: 11-50 empleados
  • Usado A diario en Más de un año
  • Fuente de la reseña
Relación calidad-precio
4
Funcionalidades
3
Facilidad de uso
4
Asistencia al cliente
4

4
Publicado el 21/11/2018

Revel, the good and the bad

Helpful with keeping track of sales and labor. Easy to learn and easy to train new employees on.

Puntos a favor

Easy to use and set up. The reports are pretty good. As a simple POS and time keeping system, it works well

Puntos en contra

If you need a POS that will help you with in depth inventory control, this is probably not the system for you

Respuesta de Revel Systems

Thank you for the feedback, Bill. We'd love to hear about what we could do differently with our inventory management tool¿if you'd like, please submit a feature request at https://support.revelsystems.com/hc/en-us/articles/208479946-Suggest-a-New-Feature. Thanks again!

Respondido el 28/11/2018
Usuario verificado
  • Sector: Minería y metalurgia
  • Usado A diario en Más de dos años
  • Fuente de la reseña
Relación calidad-precio
3
Funcionalidades
3
Facilidad de uso
4
Asistencia al cliente
2

5
Publicado el 2/7/2018

I own a restaurant and we use Revel as our POS.

Puntos a favor

I like the view of the menu the most. It allows you to easily select products and add additional items, if you need to.

Puntos en contra

The customer service is horrible. If you have any issues with the system, good luck to you and block off at least an hour.

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