Sobre TherapyNotes
Precios de TherapyNotes
TherapyNotes dispone de una versión gratuita y ofrece una prueba gratis. La versión de pago de TherapyNotes está disponible a partir de 25,00 US$/mes.
Alternativas a TherapyNotes
Opiniones de TherapyNotes
Evaluación de función
- Sector: Cuidado de la salud mental
- Tamaño de la empresa: Trabajador autónomo
- Software usado A diario durante 6-12 meses
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Fuente de la opinión
Phenomenal Customer Care!
Therapy Notes consistently provides me with excellent customer service, quick solutions, and supportive information. I have easily gained more in value than the monthly expense, and it is with a great ease of mind that I use them to support myself and my clients. Thanks for all your hard work!
Puntos a favor
+Quick Responses +User friendly +Flexible +Easy to learn +Receptive to feedback
Desventajas
-Cost (but still worth it) -No tele-health/online therapy options or direct client scheduling (yet)
Razones para cambiar a TherapyNotes
The easy to use interface allowed for a quick transition to private practice, which made one less stressor on my plate. Greatly appreciated! I also valued the service providers, especially Heather, for helping me to navigate billing in a prompt and manageable way!Respuesta de TherapyNotes
Thanks for the glowing review! There actually is client self scheduling. Call us and we will wall you through setting it up. Thank you!
- Sector: Cuidado de la salud mental
- Tamaño de la empresa: Trabajador autónomo
- Software usado A diario durante Más de un año
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Fuente de la opinión
Awesome Customer Service
This is the best software I have found for my private practice. It is priceless to me to be able to reach customer service by phone rather than by chat or an "online ticket". The billing aspect of the software is easier to use than the software I used previously. The only thing I would like to see improved is the addition of different notes and treatment plan templates, or at least ones that are more customizable.
Puntos a favor
Easier to get up and running than comparable EHRs, great customer service that is easy to reach by phone, easy to navigate
Desventajas
No variety of notes and treatment plan templates
Alternativas consideradas
SimplePracticeRazones para elegir TherapyNotes
Cost was less with Therapy Notes overall, and billing was easier.Software anterior
TherapyAppointmentRazones para cambiar a TherapyNotes
Primarily because customer service was more accessible and responsive. Also, cost was slightly less for what I use it for, and setting up the electronic billing feature was easier.- Sector: Cuidado de la salud mental
- Tamaño de la empresa: Trabajador autónomo
- Software usado A diario durante Más de dos años
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Fuente de la opinión
TherapyNotes is SPECTACULAR!
I absolutely love TherapyNotes as a practice management system for behavioral health. The system was very easy to learn, offers integrated telehealth and billing, billing support if that’s not your forte, options for solo-practitioners and groups, and most importantly in my opinion, the Customer Support Team is STELLAR, with broad times of availability. It’s exactly what I was looking for when I first started my private practice. I highly recommend TherapyNotes to any behavioral health providers in the market for a great, easy-to-use electronic health record system.
Puntos a favor
The Customer Support Team is STELLAR!!!!
Desventajas
Nothing after several years of using it.
Alternativas consideradas
SimplePracticeRazones para cambiar a TherapyNotes
TherapyNotes offers a discount to NASW members, plus had all of the features I needed, including some I didn’t realize I needed!- Sector: Hospital y atención sanitaria
- Tamaño de la empresa: Trabajador autónomo
- Software usado A diario durante Más de dos años
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Fuente de la opinión
TherapyNotes is strong overall but has numerous problems it hasn't addressed since its...
I wish I had started with a different program. I am not satisfied. I am not all that computer literate and just want something that gets the job done, and I'm too entrenched (and lazy?) to go to something else like SimplePractice.
One more complaint: I have been a psychologist for over 25 years. I don't need the condescending ways that TherapyNotes literally PREVENTS YOU from, rather than cautions you about, doing certain notes out of order. Cautioning is a superb idea. We all get sloppy. Preventing is something altogether different. If I got a lecture (which I did) from someone who received their clinical psych PhD from my alma mater,UCLA, I might not be offended by the condescending tone I received when the woman informed me about the "golden thread" for conceptualizing clients. There was no "we chose to...." They are RIGHT.
And another: you can enter a considerable amount of information, especially in billing, and then be told it can't be stored because it isn't properly allocated, or whatever. Can't they store it and flag it so you can return? I've wasted a lot of time here. There's no way to know in advance that you'll lose the information until you go to save it.
Puntos a favor
I like the electronic billing feature and the fact that it receives and allows recording of Electronic Remittance Advice from payers; the scheduling feature; ease of entering initial billing information from electronic ERAs (though there are other huge problems with billing); some aspects of the notes section; customer support by phone (but not via email); hours available for phone support, including weekend; other areas I'm not thinking of at the moment. Even though I can't recommend it, I do think it has many strengths.
Desventajas
(1) The billing area has countless flaws that my husband, a software developer on Mac and Windows for nearly 40 years, has called to their attention to no avail. When I note these weaknesses, they sound like it's the first time they've heard about it and "pass it on to their team." If you work with Medicare clients or clients who rely on two insurers, watch out. Most Medicare patients have secondary insurance that does not show up in the billing area so that you basically have to use a cumbersome process to enter secondary payment, and it's not immediately clear who paid what, as payments by each don't show up side-by-side in Billing, each associated with the proper payer. If you aren't a provider for the secondary, you have to use a "trick" to enter it. It is not intuitive overall. (2) While phone support is good, email is poor. I write in thorough explanation of the problem so that it can be solved in one go. Most times I write to them, I get a condescending first response that blows me off and requires another complex email essentially conveying the same information. (3) There is no manual. They've been in business too long for this. (4) The articles don't cover enough. For example, I entered "set place of service." Sounds easy, but no hits. (5) They put a lot of resources into tele-therapy when the pandemic hit, which appeared to divert programmers. They make lots of money; why not hire more?
Respuesta de TherapyNotes
Thanks for your feedback. We'll be reaching out directly, particularly so we can clarify what billing issues you're seeing.
1. We're unaware of what flaws you're referring to but, hope to learn more. We do have some improvements coming out soon to improve secondary insurance, so hopefully this will address your concern.
2. We will look into why you received poor email support. The people that answer email are the same people that provide stellar phone support.
3. We have no plans to have a printed manual. The Help Center (support.therapynotes.com) is our digital manual.
4. If you can't find your answers in the help center, please call for support and we'll help out. We are readily available. I agree there's an opportunity to add more content.
5. We didn't divert anyone to work on telehealth. There are 6 development teams, one of which was already working on Telehealth. We are always hiring more developers.
- Sector: Servicios financieros
- Tamaño de la empresa: 10.000+ empleados
- Software usado Mensualmente durante Más de dos años
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Fuente de la opinión
default collaboration tool for medical services
Good smooth interface
Puntos a favor
Cloud based, easy to use, improve efficiency and let users / business focus on primary tasks while leaving such medical history records handling to TherapyNotes
Desventajas
More features for forward-looking post pandemic usage. More health enriching, advisory features for busy users post pandemic
Razones para cambiar a TherapyNotes
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