Booker by MINDBODY is a cloud-based booking solution that provides businesses in cosmetics and wellness industry such as spas and salons, tools, which help them to manage their booking routines, payments, customer interactions and marketing activities. Key features include a built-in scheduler, social media booking, integrated point of sale (POS) functionality, email marketing, customer surveys and more.
Booker features credit card processing, gift certificates, e-commerce capabilities and can also accept mobile payments from the customers. The solution integrates with websites such as Yahoo, Bling, Yellow Pages, SuperPages and more that allows users to advertise their open appointments.
Additionally, Booker offers customer relationship management (CRM) capabilities, employee scheduling tools, a business intelligence (BI) dashboard and features inventory management, customer loyalty programs and a reporting engine. Mobile functionalities for remote access are also provided by the solution.
Services are offered on a monthly subscription basis that includes support via phone, email and other online resources.
Ashely S. Especialidad: Servicios para el consumidor Número de empleados: 13-50 empleados
Booker is a godsend for so many salons. It is very user-friendly and they have implemented the use of embedded training videos for all the features; this is a wonderful tool and works very well for people who are visual learners, which most stylists happen to be. For salon managers and owners, Booker offers a variety of tools: time-clock, sales tracking, inventory, tip allocation, expenditures/budgets, etc. Being a web-based software, it's very easy to add a widget or embed a link on your website and/or Facebook page to allow customers to easily schedule themselves for services. In addition, there is a built-in point of sale system that makes it easy to check out clients without needing to switch over to another program and/or system.
The downside to being a web-based software: if the server is down or there is an issue with the website, you cannot access your calendar or your point of sale system. Booker has been awesome enough to provide a separate website where they allow you to report issues of the system being down and also announcing known issues. Their customer service makes up for this issue.
Michael C. Especialidad: Práctica médica Número de empleados: 13-50 empleados
Booker does what we need, support has always been responsive and it is easy to use.
Ease of use so, easy to train. In the Day Spa industry front desk turnover is frequent so it is nice to be able to quickly show a new gal how to use the system.
We were previously Salon Iris customers and I am a programmer. With access to the database on that system I could run queries on anything in the database. Booker does not provide access to the SQL database so that is not possible. I do however have all of the reports that I need.
Also, it would be nice to have the ability to set access a little more granular. For example, if I give a gal access to look at gift card balances, I will also have given her access to modify gift card balances.
Usuario verificado Especialidad: Salud, bienestar y deporte Número de empleados: 2-10 empleados
My experience was great with them. The customer service was great- easy to contact & fix any issues I dealt with prompt.
I knew this program backwards and forward- To me it was easy to use and simple to teach new staff. Gift Card & Client look up was easy & had multiple ways to find something if you had very little info from client to go on.
The price was my biggest issue. As a massage therapist I wish it had better SOAP note section or my even a body to make charting on a client better- it is a scheduler mainly though so I don't know. Just would have been a nice added feature that other competing scheduling software had.
Ella K. Especialidad: Comercio minorista Número de empleados: 2-10 empleados
I’ve been using this software for six years the features seem promising but the reality of them are not easy to use and implement or take too long for customer service. It is not customizable for a large scale salon and that is not what bothers me the most, it’s when you call Support and they have no solutions except we don’t do that. And I mean repeatedly that is what I get from their Support team.
All the features they supposedly offer.
No customer support, terrible training, and my staff does not feel like it’s easy to use. It takes forever to track and check people out. The reports are confusing and make no sense and their payroll is not customizable so I still have to outsource and pay more. They seem to be prompt when they’re selling you something to add cost to your service but not when you need help. And their support has no solutions or work around options.
Celeste W. Especialidad: Salud, bienestar y deporte Número de empleados: 13-50 empleados
We have been using Booker in my business for years and earlier this year we were convinced by another booking service (the big name in our industry) to switch over. It was one of the worst decisions we have made. After 4 months of giving it our best try and much frustration over the new booking system's lack of features, unhelpful reporting options and staff frustrations, we switched back to Booker and THAT was one of the best decisions we made. Booker is the BEST platform for service based booking and the back end reporting of that kind of business. I do wish their customer service was as good as the other one we tried but it is not nearly as responsive. We are happy to be back though!!
Ease of scheduling, quick to learn/intuitive platform, broad range of reporting options.
The customer support could be faster and more helpful. The client end of scheduling could be easier for the client.