L. houston S. Especialidad: Logística y cadena de suministro Número de empleados: 51-200 empleados
I am pleased with Samsara overall. It has shown us how to take our business to the next level. As we've evolved, our requirements of Samsara have as well. Although Samsara could not anticipate this, I am eager to give helpful insight on how to help Samsara go even further!
I enjoy having the insight that it provides us. Literally, with what I can see on the road, and all of the back-end data it can provide us. Samsara helps us remain compliant in our industry. So its routing functions are a leading example of what vehicle tracking should look like. Lastly, the driver app is what comes in the clutch to wrap it all up. Our staff finds the app very intuitive, simple, and it rarely faults. It is official and its documents function help us log valuable information that we turn into presentable data!
The system is buggy, and I find myself having to call in every so often to inquire about why I'm not seeing certain stats or images on my vehicles from their dashcams. The Driver app sometimes force quits and will sometimes refuse my drivers to log information.
Nicholas S. Especialidad: Transporte/transporte en camión/ferrocarril Número de empleados: 51-200 empleados
The total experience has been far superior to any of the other ELD or GPS companies we've worked with in the past.
Customer fueled app and software updates.
The company is growing so fast that you lose grasp of your initial contact people to newer roles and have to revert back to their support email. Responses are still handled in a more than sufficient time frame though so it hasn't been a real issue.
Hillary L. Especialidad: Transporte/transporte en camión/ferrocarril Número de empleados: 11-50 empleados
It's really nice that Samsara GPS pings frequently. This means you can watch vehicles moving in real time, which is great for updating VIP clients. The DOT compliance portion completes the GPS services.
It's great having GPS, driver logs and vehicle inspections in one place. Our team uses GPS daily to keep on top of trips in progress for our chauffeur service. We do have vehicles that are under FMCSA jurisdiction, so we need to keep detailed driver logs and vehicle maintenance files, which are all done through Samsara as well, making things easier.
Unlike our last GPS service, you're not able to drop a pin to get a time when a vehicle was at a certain location. This is a bit of a nuisance and you have to guess.
Michael N. Especialidad: Producción de alimentos Número de empleados: 51-200 empleados
After spending over $20k in API design to facilitate routing and Proof of Delivery integration we find that Samsara has sold us a bill of goods that does not work and now I am stuck with it. You get a lot of lip service on how sorry they are for all the problems, but no solutions.
The first level support folks are very nice but have no ability to assist with complex issues, they refer the case to the next level support and that is when it just stops... no follow up and never any real time assistance.
The cameras and harsh event capture work good...sometimes.
Proof of Delivery integration in the driver app does not always capture the signed document, this creates huge issues for us and our drivers have to return to the sites and get a paper copy signed. Have had open support case for months and get no follow up. If you open a case in their system it gets ignored.
If they do reply at all, it will be days later and generally it is to ask for more screenshots from the driver app in the phones and dashboard...when you send them in, you get no follow up.
API integration is spotty at best, API support is non-existent.
Routing function is terrible and adjustments made to a route are not updated.
We were told how awesome the distracted driving worked and the website shows a driver looking at his phone and an alert showing up... that feature does not work for us.
Heather P. Especialidad: Construcción Número de empleados: 51-200 empleados
Easy to use, friendly, and a game-changer for any business that has fleet vehicles.
The software is easy to use and in real-time. It has the ability to pull videos of accidents and gives up to date driving alerts to keep employee's driving safely and prevent distractive driving.
Change is always difficult but this program was easy to transition to and make rolling out to the dispatch department a piece of cake.