3CX


Logotipo de 3CX

 

203 reseñas (4.5/5)
 

3CX Phone System is an open standards communications solution, suitable for any sized business that wants all the features of an advanced contact center at a fraction of the cost. 3CX can take your business communications to the next level, helping to improve collaboration, boost productivity, increase mobility and enhance the customer experience. Installation and maintenance can be handled effortlessly by anyone, whether installed on-premises on Windows or Linux on an appliance or server, or in the cloud.

 

3CX - 3CX chat box in website
 
  • 3CX - 3CX chat box in website
    3CX chat box in website
  • 3CX - 3CX incoming call
    3CX incoming call
  • 3CX - 3CX management console
    3CX management console
  • 3CX - 3CX wallboard
    3CX wallboard
  • 3CX - 3CX web meeting
    3CX web meeting
Sistemas operativos compatibles:
Windows 7, Windows 8, Windows 10

203 reseñas sobre 3CX

 

Shlomo F. Especialidad: Tecnología y servicios de la información Número de empleados:  13-50 empleados Número de empleados:  13-50 empleados

3/9/2019

3/9/2019

Fuente de la reseña: Capterra

We stopped wasting money on LANDLINES and chose 3CX as out internet phone PBX

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For years we had 4 dedicated ATT land lines coming into the office. Most of the employees had 3-4 line phone on their desks, and we would have a few wireless handsets available dispersed in the building. At the time a fully enabled PBX system was simply not justifiable financially.

The 3CX software based PBX system changed all this. With a single IP based SIP, we are able to hold up to 16 simultaneous calls! It also piggy backs on the TCPIP network, so when moving to the new office, we did not have to run and install a single phone rj45 jack.

Within the day, every employee had a dedicated extension assigned that can be linked to their mobile phone (if they want) . We also created RING GROUPS allowing to dial an extension like 72535 (SALES) which would ring all the sales staff.

Everyone liked the ease of picking up others calls, transferring calls, transferring to voice mail and more. You can also load an app to your IPHONE or ANDROID for 3CX. As long as you have DATA services or WIFI, your extension is fully functional anywhere you travel worldwide.

Puntos a favor

Price, Ease of set up and feature rich capabilities.

The price can be FREE if you are a small office. Still, even for a larger organization the pricing is extremely affordable.

It took less than 90 minutes from download to our complete office set up, including 15 extensions. All this with zero training, just following intuitive user interfaces.

Puntos en contra

The support is not great. While we can easily google and search through the 3cx portals, we did not feel there is adequate technical support readily available.

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Response: 3CX 13/11/2019

Thank you for your positive feedback. With regards to support. Support is offered via your reseller. If the reseller is not available, we can assign a new one, by emailing [email protected] If you would like to purchase a support ticket directly from us, it costs $75 a ticket and can be bought from the customer portal www.login.3cx.com

Dar Z. Especialidad: Consultoría de gestión

10/3/2016

10/3/2016

Fuente de la reseña

Finally found something we can rely on.

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Puntos a favor

We have been using 3CX Phone System Professional Edition for almost 3 years now. After a series of non-starter with other brand name phone systems we stumbled across 3CX. We were initially turned off that it was Windows based however this has turned out to be a HUGE benefit. Not only can we use are existing utilities and subscriptions to do backups, screen sharing, maintenance, etc, but our employees were immediately comfortable making changes and other maintenance.

3CX Phone System has features like Web Conferencing, built in screen sharing, free smart phone applications that were not initially a buying consideration for us but have become some of the most valuable and powerful parts of 3CX - and they continue to improve and release more of these valuable feature rich tools - at no additional cost.

The licensing model is unique from any other phone system we've used. 3CX is licensed based on Simultaneous calls rather than total extension or lines. While the pricing is very good, its particularly good for larger offices or public spaces where extra phones are required in places they will receive little use. Other systems require you to pay full license cost for these low use phones but with 3CX, there is no extra cost.

Puntos en contra

I've noticed they are too innovative. Where most other phone system are quite stagnate and only release bug fixes, 3CX regularily release new features and is constantly improving capabilities. We have been seeing at least 2 service packs a year, each which represents leaps forward in features and capabilities. They can be ignored, though we've invested into learning and building on them

Consejos útiles

The built in Web conferencing is a game changer with 3CX. Though its not yet culturally comfortable in Canada especially in the SMB, once you start using it, its hard to consider being without it. The smart phone apps are good but unreliable if your smart phone cell company has a weak network. We've seen the continued investment in this area by 3CX and an improving cell network so consider it just a mater of time before it becomes a cell phone replacement.

Keth E. Especialidad: Comercio minorista Número de empleados:  1001-5000 empleados Número de empleados:  1001-5000 empleados

15/8/2017

15/8/2017

Fuente de la reseña: Capterra

A lot of bang for the buck, easy to setup, easy to admin.

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The ability to easily setup phones and manage the PBX, things like doing a scheduled backups, can easily restore a backup if needed, ability to manage calls, extensions, users, etc. Setting up routing, hunt groups, setting up extension groups, setting up open/closed schedules, voicemail, conferencing, web conferencing, and the list goes on. The product is quite intuitive as well.

Puntos a favor

I'm new to the world of telecommunication, UM, PBX's, networking, etc., yet with this product I have been able to figure out how to setup/configure the 3CX PBX. They have put a lot of thought into the functionality and features which means we can now manage the PBX and any changes needed as to having to call the support vendor so they can remote in and do the changes. I also like how they have a lot of online training videos and documentation to help lay the foundation regarding what it will take to setup and install a 3CX PBX. 3CX also includes a lot "stuff" for free that many other vendors charge for, for example our past vendor changed for IP licenses, and softphone licenses, and port licenses... nickel and dimed until broke. Yet 3CX doesn't do this, product includes web phone manager interface if you wish to use it, includes a softphone, includes faxing, includes webconferencing, includes voicemail which used to require a totally separate server from your PBX because the big name vendors want you to spend more.

Puntos en contra

So far not too many cons, still new to it and doing testing so there could be some limitations that are discovered later on. I'm guessing one limitation might be interfacing w/an existing call-routing tool we have at one of our building locations. A really small con, some of the free training videos could be improved, audio quality, but otherwise nothing currently stands out.

Sam H. Especialidad: Tecnología y servicios de la información Número de empleados:  51-200 empleados Número de empleados:  51-200 empleados

19/9/2018

19/9/2018

Fuente de la reseña: Capterra

3CX Phone for Windows - EndUser review

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This system is pretty reliable from my end user perspective. The voice mails come to my inbox quickly which is nice. I would recommend this to anyone with a business of the size where I work, we have around 80 employees.

Puntos a favor

3CX is easy to operate for me as I am an end user. I receive calls that are transferred to me and I rarely get any complaints that the call didn't make it to me or was dropped in the process. It is also easy to transfer calls to other people or call out by just typing the first couple of letters in the person's name. I can choose their extension or their cell phone if they are listed in our directory.

Puntos en contra

I have to restart the software from time to time because it will stop working. I also have some issues with the log of incoming and outgoing calls. I would like to be able to call someone right back if they just called and I don't have their phone number. Some calls are remembered and some are not, it seems random. I can see the number as it comes in but if I need to call that person back sometimes their number doesn't remain in the log, I do not know why.

Ryan G. Especialidad: Tecnología y servicios de la información Número de empleados:  13-50 empleados Número de empleados:  13-50 empleados

29/11/2019

29/11/2019

Fuente de la reseña: Capterra

The best VoIP phone system for small businesses

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We had a customer that had 3 different companies within the walls of the building. We were able to configure each company separately so that their rules, hours, and each had different SIP providers that needed to be configured up properly. Each had their own digital assistant and the system setup took only a few hours to complete with all the complexity that was involved. Technical support was outstanding in assisting with the troubleshooting and setup.

Puntos a favor

The 8 concurrent call Standard License is free to all companies. This makes it a perfect solution for churches, small businesses, and as the small businesses grow into medium sized businesses, the annual cost for the license with higher concurrent calls is nominal. When companies switch from the POTS lines, they need to figure out a good solution for VoIP. 3cx is lower cost than RingCentral and 8x8 as well as many other competing VoIP softwares.

Puntos en contra

Putting in supported APAP adapters is great, but when a customer has a non supported adapter, it usually works, but doesn't play nicely with the software as far as configuring it easily.

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Response: 3CX 29/11/2019

Sincere thanks for your feedback.