3CX Phone System is an open standards communications solution, suitable for any sized business that wants all the features of an advanced contact center at a fraction of the cost. 3CX can take your business communications to the next level, helping to improve collaboration, boost productivity, increase mobility and enhance the customer experience. Installation and maintenance can be handled effortlessly by anyone, whether installed on-premises on Windows or Linux on an appliance or server, or in the cloud.
Ryan G. Especialidad: Tecnología y servicios de la información Número de empleados: 13-50 empleados
We had a customer that had 3 different companies within the walls of the building. We were able to configure each company separately so that their rules, hours, and each had different SIP providers that needed to be configured up properly. Each had their own digital assistant and the system setup took only a few hours to complete with all the complexity that was involved. Technical support was outstanding in assisting with the troubleshooting and setup.
The 8 concurrent call Standard License is free to all companies. This makes it a perfect solution for churches, small businesses, and as the small businesses grow into medium sized businesses, the annual cost for the license with higher concurrent calls is nominal. When companies switch from the POTS lines, they need to figure out a good solution for VoIP. 3cx is lower cost than RingCentral and 8x8 as well as many other competing VoIP softwares.
Putting in supported APAP adapters is great, but when a customer has a non supported adapter, it usually works, but doesn't play nicely with the software as far as configuring it easily.
Respuesta: 3CX 29/11/2019
Sincere thanks for your feedback.
Alexander F. Especialidad: Software informático Número de empleados: 13-50 empleados
In my opinion, it is a very good tool and hardly ever had problems, because the tool is very stable and with a very good usability, serving very well small businesses.
• It is free.
• Assists in the company's internal communication.
• It is always updated with improvements.
• Ease of receiving and transferring calls.
• Ease of configuration and installation by the end user.
• We used the trial version quietly for 1 year, but due to technical problems due to a codec, it caused a major internal problem where we stayed 3 days without a phone. For this reason the support of the company that provides the service asked us to change the application.
Respuesta: 3CX 20/1/2020
We are sorry to hear that you had codec issues. Can you explain which codec was used and what issues it created?
Codecs work using the SIP Offer - Answer model - a standard in SIP used for the update of session dialogs. This means that when a codec is offered by one endpoint (phone), and the receiving endpoint answers "no available codec" then a codec exchange occurs where both endpoints try to find one common codec (language) to use for their media. Like this every call is serviced and has more chances to get 2 way audio. It is important to tell us which codec you tried to use. Because firstly, we might have an issue to investigate or we might also give you an alternative codec you can use. We support all major codecs so I am surprised how the company that serves you recommended that you change the whole app.
Nonetheless, thank you for your feedback. I will forward this to the development team.
Esteban G. Especialidad: Software informático Número de empleados: 2-10 empleados
The overall experience is very good compared to other SIP applications, I see it very robust for office work.
I highly appreciate 3CX's compatibility with multiple SIP platforms and I really like the option of adding multiple profiles which can be very useful when working in multiple work environments. I particularly use it with a Grandstream UCM 6202 IP PBX.
One point that I don't really like is that the user interface can be very small and difficult to read the buttons.
Respuesta: 3CX 27/5/2020
Thank you for your feedback we will pass it on to the UX Developers
David L. Especialidad: Telecomunicaciones Número de empleados: 13-50 empleados
For under 50 extensions and without any special functionality, 3CX is a very user-friendly platform. However, for any project that requires any custom functionality, 3CX will simply not be able to offer help.
The 3CX installer on both Linux and Windows is incredibly easy to use and users can go from nothing to a fully-featured phone system in less than 20 minutes. Once installed, the user interface is very clean and straightforward.
The 3CX Softphone that can be installed on Windows and mac computers pairs effortlessly with 3CX provisioning files.
3CX offers very little customization outside of the user interface, and commonly phone system managers will be simply unable to perform more-complex call routing. As an example, dynamic outbound routes are simply not possible outside of the overly-simple Outbound Routes tab, and you are limited to only prefix, length of destination, and from extension.
Compared to FreePBX and FusionPBX, the ability to customize 3CX is almost non-existent.
3CX Support will 100% of the time deflect any technical issues to the carrier, and after numerous ticket responses later, they will finally admit to being able to help.
SIP SRV records are completely broken and not compliant with the SIP RFC. It's hilarious how catastrophic this lack of functionality is.
Faxing is completely broken. It will be a complete nightmare if you attempt to run T.38 faxing over a 3CX phone system.
Sam H. Especialidad: Redes informáticas Número de empleados: Trabajador autónomo
I definitely enjoy working and managing 3CX. It makes managing and monitoring my calls in a busy modern workplace a breeze!
I really like their phone console. It allows everyone to easily manage and monitor their calls throughout the busy work day. That is the best part of their tool.
The way that phones interface with the management software can sometimes be flaky. Especially when it comes to the timecode functions.
Respuesta: 3CX 27/5/2020
Thank you for your feedback. We will look into improving timecode functions