Bookster is a cloud-based vacation rental solution which helps businesses in the tourism and hospitality industries to manage bookings and collect payment. Key features include guest review management, arrival reports, email marketing tools, seasonal rate adjustments and more.
Bookster also offers built-in templates that enable users to create custom booking websites. Websites can include an availability widget that displays both room availability and pricing. The solution can also generate promo codes if users wish to offer discounts, as well as automated email reminders for unpaid balances and damage deposits.
Bookster allows users to view booking sources, compare their properties and gather information about guests' length of stay and booking history. It offers integration with various third-party booking and payment applications such as Booking.com, Expedia, PayPal, Stripe and more.
Services are offered on a monthly subscription basis that includes support via phone, email and online FAQs.
Davide T. Especialidad: Hostelería Número de empleados: 2-10 empleados
Bookster is helping our small business stand out in an increasingly competitive market.
The constant improvements, great analytics and the dedicated customer support are making our life easier, speeding up our work process and helping us better understand the market. As result, we are increasing our booking lead-time, average price per booking and our hosts are really happy!
+ Great customer support, very responsive and friendly
+ Extensive booking analytics (Including Google Analytics)
+ Integrates with review websites
+ Constant improvements to the software
+ Integrates with other booking agents
+ Great tool for bulk addition of promo codes, discounts, extras and more.
+ Suitable for different kind of accommodation
+ Email marketing (for newsletters, automation etc.)
+ You can create Blogs and Landing Pages
+ Bespoke services (website creator, branding, SEO and more)
- Some customer-focused elements are not visually appealing (Booking Add-ons and Guest Area)
- Needs some improvements to the Customer Relationship Management software
Respuesta: Bookster 4/1/2020
Hi Davide, thanks for leaving your review of Bookster software.
The feedback from The Edinburgh Address has been fundamental to some of our most recent developments, and we're happy that our partnership will continue so we can support your business growth.
Many thanks for your ongoing commitment to us, we're looking forward to helping you grow further in 2020!
From the whole team at Bookster.
Gillian C. Especialidad: Propiedad inmobiliaria Número de empleados: 2-10 empleados
We are holiday letting company based in East Lothian and have found that using this software has completely changed the running of our business, making holiday bookings simple, no more double bookings. The support team are just amazing and react very quickly
Gosh so many things. I think the automated email reminders sent to clients letting them know that their balance payment is due. This tracking system saves us so much time, the system is set to take online payments and alerts us is payments have not been made in time. The live calendars enable holiday guests to book 24 hours a day and so our bookings have increased since taking on this system
The only slight problem is that the software does not link both ways with Holiday Lettings and Trip Advisor.
Respuesta: Bookster 13/7/2016
Thank you for your very kind words Gillian, we really do appreciate them.
We simply aim to make your lives easier to allow you to continue providing your guests with a brilliant experience of East Lothian.
Have a great summer season!
Weston Z. Especialidad: Hostelería Número de empleados: 2-10 empleados
The two selling points of this software to me are the affordability for a 1 property rental. I can't afford to pay like some of the more sophisticated options out there. #2 is it does everything I need it to do.
My favorite feature is the Booking.com integration where Ino longer have to chase down renters from Booking.com to pay. Bookster makes it happen automatically. I think us renters all have the same feelings toward Booking.com I hate their system. Well, good news, Bookster removes that PAIN.
It does everything I need it to do,
- availability calender and capability to book directly from my site
- Manage bookings and accept payments through my Stripe account (totally painless)
- Manage damage deposits completely automatically with full customization
- I can produce a professional image to my clients with their email service
- I can also take phone/organic orders and set them up myself in Bookster
Things it needs:
- Ability to connect multiple iCal calendars. One is not enough
- Ability to edit the theme of the calendar plugin so we can make it match our website better
- Ability to edit the payment pages by more than just adding our logo, again, to mathc our website (Needs background and color editting capability. Image BG's would be awesome)
- The whole software should be reworked a bit onlayout and functionality of buttons and pages. It is a bit confusing, and there is room for improvement on a CLEAN DASHBOARD layout.
Over all, I am thrilled with Bookster. Their support is amazing. I live in two different time zones (7 hrs apart) and no matter what time or day, 80% of time they respond to emails, messages instantly. And for sure within 8 hrs the other 20% of time. And you get a super helpful, capable response, with a personal touch.
Their personable helpful support, capability of the software, and the channel integration with Booking.com
The dashboard layout and the inability to edit the calendar plugin for my website
Respuesta: Bookster 23/2/2017
Thank you very much for the great review and excellent feedback! All fair points.
With our most recent update, we now support multiple iCal feeds! They are listed under the Channel button. If the OTA / website that you are on does not show up on the list, let us know and we can add them.
Ralph A. Especialidad: Hostelería Número de empleados: 2-10 empleados
Bookster has steadily improved over many years of use. It has always been as least as good as its competitiors, but it has continued to improve. Most importantly, it provides a cost-effective solution to handle bookings, be it just one property or a multitude.
Simplicity, reliability, scalability, and, most important, inter-operability with a wide array of 3rd party platforms such as Tripadvisor and AirBnB.
The back end navigation is slightly un-intuitive at first use. If you haven't often got reason to log in to this interface then it can be a little confusing. However, once you establish where key components and functionality are located it becomes much easier.
Simply, it works. It's competitively priced and extremely, in my personal experience of many years, reliable. As a (reasonably) tech literate customer of the Bookster platform I think it's got to be in any self-catering owner's short-list for bringing booking functionality to their web presence.
I like that it combines a booking calendar with Stripe payments, and that the calendar import of availability from other channels is frequent, polling every few minutes, which reduces the risk of double booking. The user interface is mostly good, although some options are hard to find.
The calendar export for availability is flawed - Bookster exports all bookings, including those imported from other channels. So when Bookster calendar ICS is re-imported to Homeaway, Airbnb, Tripadvisor those export-and -re-imports show up as conflicts. I can ignore those warnings, but I would rather not have them at all. Those others providers similarly offer calendar import and export, but export only their own bookings.
For Bookster, this does not appear to be a difficult thing to fix - I say that because all the others do it. I did raise this issue with customer support; the response was that I need to set Bookster up as the master booking system, transfer bookings manually and not have the import-export loop. Frankly, that's a bit arrogant - in this game, Bookster is not the Daddy.
Respuesta: Bookster 21/5/2018
Thanks for your great review, we really do appreciate it.
There is a form of the iCal URL that would mean only passing blocks and bookings created in Bookster out to the channels. Not a complete fix but might work better for you.
I will drop you an email explaining it further.