Sobre EHR 24/7

Founded in 2000, Office Ally’s EHR 24/7 is a standalone, web-based electronic health record (EHR) for all medical specialties. The solution is ONC-ATCB certified and HIPAA-compliant and offers users secure login and data storage. EHR 24/7 is also Meaningful Use Stage 2 certified. Users have access to a multitude of features, which include customizable templates and SOAP notes, patient follow-up reminders, e-prescribing and laboratory integration. Healthcare professionals can use the e-prescribing feature to send prescriptions electronically to the pharmacy of a patient’s choice. Providers and their patients can also access Patient Ally, Office Ally’s online patient portal, free of charge. Patients can view their medical records (including lab results and visit notes), request appointments and medication refills and communicate with their healthcare professionals online. Office Ally EHR 24/7 also integrates with several dictation platforms, including Dragon, allowing users to seamlessly dictate and attach sound files to patient charts.
Desktop
Patient chart
Patient information
SOAP note
Lab results
Appointment book
Vídeo de EHR 24/7
Desktop-thumb
Patient chart-thumb
Patient information-thumb
SOAP note-thumb
Lab results-thumb

Precios de EHR 24/7

EHR 24/7 no está disponible en versión gratuita.

Versión gratuita:
No
Prueba gratuita:
N/D

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Reseñas de EHR 24/7

Calificación general

¡Escribe una reseña!

Evaluación de función

Relación calidad-precio
4
Funcionalidad
3,5
Facilidad de uso
3,5
Asistencia al cliente
3,5
5 opinones sobre 74 Ver todas las opiniones
Susanne N.
  • Sector: Hospital y atención sanitaria
  • Tamaño de la empresa: Trabajador autónomo
  • Usado A diario en Más de dos años
  • Fuente de la reseña
Relación calidad-precio
5
Funcionalidades
4
Facilidad de uso
5
Asistencia al cliente
5

5
Publicado el 18/5/2019

Excellent Software for Medical billing and EHR management

My experience with EHR/ 24/7 has been very good. I help set practitioners up with this software all the time. What I do is create a template from speaking with the providers and then have them submit it to Office Ally and go through the set-up that way. This method allows the providers to really personalize the categories and wording to their office and specialty. Thumbs up Office Ally you have made this program very easy to set-up, use and personalize.
Data entry during a visit is very smooth once you get the initial programming of your common phrases saved. This speeds up the provider's data entry time considerably and allows more time with their patients.

Puntos a favor

I like the simplicity of Office Ally. It is very easy to use for scheduling your patient, managing their electronic health record with easy to use templates and following the electronic billing process.

Puntos en contra

The only thing I would add to Office Ally after using it for 8 years plus, would be the ability to print out a patient ledger with the provider's name, address and phone number at the top. If there isn't a balance due on the account the statements won't include the visits dso the only option for me to print a form that our patients need for their HSA and FSA accounting is the patient ledger. If you print a superbill at the time of service it will be inclusive of all these things but the aftercare for financials is where this pops up. Other than this one little thing I am very happy with Office Ally and you can't beat the pricing!

Usuario verificado
  • Sector: Práctica médica
  • Tamaño de la empresa: 2-10 empleados
  • Usado A diario en Más de un año
  • Fuente de la reseña
Relación calidad-precio
3
Funcionalidades
4
Facilidad de uso
3
Asistencia al cliente
3

4
Publicado el 11/11/2020

Great system with some drawbacks

This is a great system if you don't need advanced notifications of appointments, or want outside vendors to interact with the system for reviews. And, if your clinic doesn't care that the clinician can't look at the financials or schedule, it works well. To us, this was a huge drawback. But, we loved the ease of use for the actual charting.

Puntos a favor

Charting is quick as long as you use Text Blaze Snippets on chrome with it. Otherwise, it can be long. It is customizable by the provider and for specialties which is nice. Each specialty can have their own template. Adding patients is easy. Re-prescribing doesn't require an actual note, so the MA's or RN's can do this and send to provider for authorization. Uses "superbills" for charting, meaning you can bundle specific CPT codes with allowed ICD10's. Interacts with their billing clearinghouse for rapid notification of coverage.

Puntos en contra

It is segmented. You can't look at the patient financial's without going into a completely different system (the practice manager). Same goes for scheduling. In other words, if you want to schedule, you have to be logged into 2 systems they have that communicate. But, requiring you to have multiple types of browsers (not just tabs) up and running. The system only allows notifications of appointments outside of a 24 hour period, such that if you wanted to setup notification of appointment on the same day, ie. 3 hours before appointment, it doesn't let you. And, there is no system outside that interacts with officeally. So, if you want to do patient reviews, emails, etc., you have to manually upload your file to the outside vendor.

James G.
  • Sector: Cuidado de la salud mental
  • Tamaño de la empresa: Trabajador autónomo
  • Usado A diario en Más de dos años
  • Fuente de la reseña
Relación calidad-precio
2
Funcionalidades
2
Facilidad de uso
2
Asistencia al cliente
1

1
Publicado el 14/2/2018

Poor quality and incompetent support help

I have been, sadly, an Office Ally client for about the past six years. The only reason I'm still with them is because they make it too difficult to leave: they'll pack your client demographic information not the progress notes should you wish to migrate to another EHR/PM service. Customer Service / Tech Support is a joke; they're mostly just gatekeepers who will do everything they can to convince you that a technical issue is something on your end and not theirs.

Here are some examples of what I;'m talking about....

1. Patient Ally, their feature that allegedly allows clients and their patients to swap documents in a HIPAA-secured environment, more often than not fails to properly function. I've tried to send documents to my clients, and vice-versa, and they cannot be retrieved. When I complained about this, the "tech support" person tried to slough it off as a problem with either my computer or my client's His argument was that "if large numbers of our customers aren't complaining about this, then it's not a problem." I now use Adobe Cloud instead.

2. When using the accounting and claims management features in their practice management platform, Practice Mate, in order to post payments to a deactivated client account, I have to re-activate it, post the payments, then de-activate it again, which is a time-waster and unnecessary. When I addressed this with tech support, his unbelievable answer was: "Well the LOGIC is that if you're no longer seeing a client, then you won't be taking any more payments on their account." I had to explain to him that managed care can take weeks or months to pay claims, and also that some discharged clients owe past-due balances. His response was dead air.

3. The EHR platform has a penchant for bumping you off AS YOU'RE WORKING IN A CHART, which means you lose all the data and have to log back in and recreate it. This usually happens between 5-7 pm EST. The two times I reported this to "tech support," they told me it was probably my computer or my ISP and it wasn't their problem, again, because tens of thousands of other Office Ally users hadn't complained about it.

Yeah, the cost is low, but if you're a sole practitioner like me, without so much as a receptionist, these inefficiencies can cost you in time and money.

Puntos a favor

Relatively easy to use.Fairly good integration between EHR and Practice Mate.

Puntos en contra

1. Many of the features don't work properly. 2. Some functions are not the most efficient and actually waste end users' time. 3. "Tech Support are mostly gatekeepers. When you call to report a problem, their typical response is that if thousands of other users haven't already called to report the same issue, then it must be your fault and not theirs. They also refuse to let you speak to a supervisor or manager, their typical excuse being "They're all in a meeting." They claim to write "job tickets" and promise a callback, but of course they never call back and the issue is rarely resolved.

Keith C.
  • Sector: Práctica médica
  • Tamaño de la empresa: 2-10 empleados
  • Usado A diario en 1-5 meses
  • Fuente de la reseña
Relación calidad-precio
5
Funcionalidades
4
Facilidad de uso
4
Asistencia al cliente
5

4
Publicado el 11/2/2021

Great EHR, amazing price

Overall, I'm very impressed with this EHR. You just can't beat it for the price. We are saving hundreds of dollars every month compared to what we would be paying for the big-name EHRs.

Puntos a favor

The EHR, clearinghouse, practice management, and scheduling system are all connected. It's easy to use, and customer service is great. I can always get someone on the phone for help when I need it. I have been through several training sessions with their techs, and they are very patient and helpful.

Puntos en contra

The system is very basic, but it does everything a good EHR should. I'm an optometrist, and the system was not made with eye care in mind, so we have had to create our own exam and prescription forms. But the forms are easy to access, use and attach to encounter notes.

Karin N.
  • Sector: Medicina alternativa
  • Tamaño de la empresa: Trabajador autónomo
  • Usado A diario en Más de dos años
  • Fuente de la reseña
Relación calidad-precio
5
Funcionalidades
5
Facilidad de uso
5
Asistencia al cliente
5

5
Publicado el 3/12/2020

Office Ally is the best!

Easy to use for a person who isn't terribly tech-savy.

Puntos a favor

I've been using Office Ally for many years and it helps keep my practice organized and on-track. I find it easy to use.

Puntos en contra

I don't have any complaints, I don't have other programs to compare it to. I've been running a single practitioner practice for years and once I found a program that works I have no motivation to change.

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