Office Ally’s Practice Mate is a cloud-based medical practice management solution that caters to small and midsize healthcare organizations. It can be customized to fit the needs of multiple specialties and helps users in digitizing the activities necessary to manage a practice.
This solution is HIPAA-compliant and can be combined with Office Ally’s EHR solution to fulfill Meaningful Use Stage 1 and 2 requirements.
Users can create appointments, manage a calendar and color-code time slots using the appointment scheduling module. Patients can also request appointments via Office Ally’s patient portal, Patient Ally. Healthcare professionals can log on to approve or deny appointment requests, and view forms that patients have completed before their scheduled appointment.
Practice Mate also includes a reporting module that allows users to search by name, type of insurance, tax ID and other identifying information. Reports generated by the system can also be downloaded by users and exported into Microsoft Excel.
Support is offered via phone, email and through other online resources.
Elizabeth S. Especialidad: Cuidado de la salud mental Número de empleados: Trabajador autónomo
21/11/2018
21/11/2018
I've used Office Ally for over 10 years, and in the early years it has worked very well for me, however, if I knew what I know about Office Ally now, I would not have started using it.
In the last several years, there have been more mistakes made by practice mate, claims that appear to have been submitted that were not. Fortunately, the Office Ally Tech support is usually very helpful when I call them, although in this case of some claims not going through, that issue has still not been resolved.
The biggest issue however, that I would urge users of Practice Mate to consider, is if you use this program to write notes, at some point in time, if you ever want to stop using Practice Mate, you will not have easy access to these notes. I was told that there is no easy way of downloading or printing these notes. You have to go into each session, and cut and paste each note onto another document. If you don't want to go through this trouble, and for me it would be thousands of notes I would have to cut and paste, it effectively locks you into using Practice Mate, and almost impossible to shift over to another billing software program. You can export patient demographic information to other programs, but notes cannot be exported. If I had known this when I started with Office Ally, I would not have started. Hopefully Office Ally will fix this problem which could easily dissuade users from wanting to sign on.
Carol P. Especialidad: Práctica médica Número de empleados: Trabajador autónomo
21/1/2019
21/1/2019
If you are a smaller practice, this should work good for you especially with the low price.
Does all your billing and scheduling. Very rarely have issues with denied claims. Catches mistakes we make before being sent out. Low cost. Does phone, text, and email reminders.
Can't manually send out text reminders. Can't link reminder system to a phone number, uses a random phone number. A little bit of a learning curve and sometimes slow loading pages. System can't hold large files. Only will show 100 patients, have to deactivate patients to see the full list. The program needs work, but they have been updating it.
Phil S. Especialidad: Cuidado de la salud mental Número de empleados: 13-50 empleados
16/5/2018
16/5/2018
I have used this service for nearly 8 years and have loved it for the calendar and insurance processing for insurance claims for my patients and clients.
They recently changed to charge for certain insurance companies an extra fee which has made the service more expensive than it was for the original 7 years. I am considering moving all this over to TherapyNotes to submit my insurance claims because I am a small practice.
Jessica C. Especialidad: Práctica médica Número de empleados: 2-10 empleados
14/7/2017
14/7/2017
Will continue billing though Practice Mate, we love it for our office...gets claims our fast and payment to us fast
How everything can be saved for billing and makes it go so much smoother, easy to add patients and easy to submit claims. Claims are processed very quickly!
Sometimes the billing shows a claim went successfully through, but then the insurance claim will say they never received a claim for a particular date of service. Has happened a lot.
Ted L. Especialidad: Práctica médica Número de empleados: 2-10 empleados
1/2/2019
1/2/2019
Overall a solid product. Recommended.
I like that it's easy to customize your patient schedule with several views (daily, weekly, monthly) and you can add multiple columns per day to clarify patient visits among several providers.
I have had a several issues where the program freezes and crashes my computer, but I'm not sure if that's a hardware or software issue.
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