Sobre Practice Mate

Office Ally’s Practice Mate is a cloud-based medical practice management solution that caters to small and midsize healthcare organizations. It can be customized to fit the needs of multiple specialties and helps users in digitizing the activities necessary to manage a practice. This solution is HIPAA-compliant and can be combined with Office Ally’s EHR solution to fulfill Meaningful Use Stage 1 and 2 requirements. Users can create appointments, manage a calendar and color-code time slots using the appointment scheduling module. Patients can also request appointments via Office Ally’s patient portal, Patient Ally. Healthcare professionals can log on to approve or deny appointment requests, and view forms that patients have completed before their scheduled appointment. Practice Mate also includes a reporting module that allows users to search by name, type of insurance, tax ID and other identifying information. Reports generated by the system can also be downloaded by users and exported into Microsoft Excel. Support is offered via phone, email and through other online resources.
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Precios de Practice Mate

Practice Mate dispone de una versión gratuita.

Versión gratuita:
Prueba gratuita:
N/D

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Reseñas de Practice Mate

Calificación general

¡Escribe una reseña!

Evaluación de función

Relación calidad-precio
4
Funcionalidad
3,5
Facilidad de uso
3,5
Asistencia al cliente
4
5 opinones sobre 30 Ver todas las opiniones
Keith C.
  • Sector: Práctica médica
  • Tamaño de la empresa: 2-10 empleados
  • Usado A diario en 1-5 meses
  • Fuente de la reseña
Relación calidad-precio
5
Funcionalidades
5
Facilidad de uso
5
Asistencia al cliente
5

5
Publicado el 11/2/2021

Works great, very inexpensive

Office Ally provides great customer service. Their tools are easy to use and either free or inexpensive. Highly recommend!

Puntos a favor

I use EHR 24/7 along with Practice Mate. The systems talk to each other and make coding and billing easy. We use a billing company, and they submit the claims and follow things through to the end for us. It's a very simple process.

With Practice Mate, you can bill participating and non-participating providers through their system, and it's all free! The only time you have to pay is if more than half of your submitted claims for the month are non-participating, but even then it only costs $35 for the month, regardless of how many claims are submitted. It's a great deal.

Puntos en contra

We are still pretty new to the system, but to this point we haven't had any problems. I'm excited to get things rolling.

Rusty B.
  • Sector: Hospital y atención sanitaria
  • Tamaño de la empresa: 11-50 empleados
  • Usado A diario en Más de un año
  • Fuente de la reseña
Relación calidad-precio
4
Funcionalidades
3
Facilidad de uso
4
Asistencia al cliente
3

4
Publicado el 3/2/2020

simple fixes could make a world of difference

Our experience with other softwares have been AWFUL so this one has been a blessing. I feel that there are seemingly minor adjustments that could be addressed that would make this DREAMY. If only I could get someone to hear me!!!

Puntos a favor

I love that we can color code our schedules to differentiate b/w OT/ST

Puntos en contra

Needed fixes: Make daily schedule show only therapists working that day visible; Allow schedule to drag L/R for view of all treating therapists that entire day at once

Elizabeth S.
  • Sector: Cuidado de la salud mental
  • Tamaño de la empresa: Trabajador autónomo
  • Usado A diario en Más de dos años
  • Fuente de la reseña
Relación calidad-precio
4
Funcionalidades
3
Facilidad de uso
4
Asistencia al cliente
4

3
Publicado el 21/11/2018

Most serious thing to consider when starting with Office Ally/Practice Mate as a Mental Health...

Puntos a favor

I've used Office Ally for over 10 years, and in the early years it has worked very well for me, however, if I knew what I know about Office Ally now, I would not have started using it.

Puntos en contra

In the last several years, there have been more mistakes made by practice mate, claims that appear to have been submitted that were not. Fortunately, the Office Ally Tech support is usually very helpful when I call them, although in this case of some claims not going through, that issue has still not been resolved.
The biggest issue however, that I would urge users of Practice Mate to consider, is if you use this program to write notes, at some point in time, if you ever want to stop using Practice Mate, you will not have easy access to these notes. I was told that there is no easy way of downloading or printing these notes. You have to go into each session, and cut and paste each note onto another document. If you don't want to go through this trouble, and for me it would be thousands of notes I would have to cut and paste, it effectively locks you into using Practice Mate, and almost impossible to shift over to another billing software program. You can export patient demographic information to other programs, but notes cannot be exported. If I had known this when I started with Office Ally, I would not have started. Hopefully Office Ally will fix this problem which could easily dissuade users from wanting to sign on.

Cathy C.
  • Sector: Salud, bienestar y deporte
  • Tamaño de la empresa: 2-10 empleados
  • Usado A diario en Más de dos años
  • Fuente de la reseña
Relación calidad-precio
5
Funcionalidades
5
Facilidad de uso
5
Asistencia al cliente
5

5
Publicado el 28/12/2020

Practice Mate-Great for the smaller clinic

I love this program. Easy to learn and use. Multiple people can use it at once. Web based and can be used remotely. Customer service is knowledgeable but long wait times . I would recommend for clinics with 1-4 providers.

Puntos a favor

My familiarity with the product. Been using it for almost 20 years. It is very user friendly, easy to navigate and can be used by more than one person at at time. Auto posting feature is sufficient. Claims scrubber helps to create clean claims. No cost for support staff user accounts

Puntos en contra

Statement feature is decent except the way the statements are formatted is only semi professional, only in Black and White and no lines to separate visits.

Carol P.
  • Sector: Práctica médica
  • Tamaño de la empresa: Trabajador autónomo
  • Usado A diario en Más de un año
  • Fuente de la reseña
Relación calidad-precio
4
Funcionalidades
4
Facilidad de uso
3
Asistencia al cliente
5

4
Publicado el 21/1/2019

Good Value

If you are a smaller practice, this should work good for you especially with the low price.

Puntos a favor

Does all your billing and scheduling. Very rarely have issues with denied claims. Catches mistakes we make before being sent out. Low cost. Does phone, text, and email reminders.

Puntos en contra

Can't manually send out text reminders. Can't link reminder system to a phone number, uses a random phone number. A little bit of a learning curve and sometimes slow loading pages. System can't hold large files. Only will show 100 patients, have to deactivate patients to see the full list. The program needs work, but they have been updating it.

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