Sobre VCC Live

VCC Live is a cloud-based call center solution designed for call and contact centers of all sizes. The solution offers multiple contact center solutions, communication channels and other services. Key functionalities include database management, project management, user management, team management, quality management and more. VCC Live offers a telesales solution that manages telesales campaigns and telco services for organizations. Features like predictive dialer, A/B testing, mass SMS, chat and email ticketing are available. Further, customer service is offered via multiple communication channels and call blending. Local and international telco service are also offered. VCC Live Pay is used to make payments during a phone call. It helps in managing debt collection. Further, VCC Live integrates with Webhook, Database API, Javascript SDK and payment feedback applications. VCC Live provides its services on per seat per month subscription basis and support is provided via email, online guides and tutorials and over the phone.
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VCC Live Software - 1 - miniatura
VCC Live Software - 2 - miniatura
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Precios de VCC Live

VCC Live no tiene versión gratuita, pero ofrece una prueba gratis. La versión de pago de VCC Live está disponible a partir de 55,00 €/mes.

Precio inicial:
55,00 €/mes
Versión gratuita:
No
Prueba gratuita:

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Opiniones de VCC Live

Calificación general

¡Escribe una reseña!

Evaluación de función

Relación calidad-precio
4,7
Funcionalidad
4,6
Facilidad de uso
4,5
Asistencia al cliente
4,7
5 opinones sobre 27 Ver todas las opiniones
Krisztina
  • Software usado A diario durante Más de dos años
  • Fuente de la opinión
Relación calidad-precio
5
Funciones
5
Facilidad de uso
5
Asistencia al cliente
5

5
Publicado el 25/6/2018

We got exactly what we wanted.

We could get rid of other softwares. Our workflows have become easier. We can save time and money. We can ensure the business continuity in all case. Any statistics can be extracted.

Puntos a favor

Excelent support, flexible attitude. Easy to use. Access it from anywhere. It has so many solutions. Constantly evolving system.

Desventajas

We would like to extend it to all areas of customer service, so we are waiting for the perfect e-mail management module.

Costin-Cristian
  • Sector: Telecomunicaciones
  • Tamaño de la empresa: 11-50 empleados
  • Software usado A diario durante Más de un año
  • Fuente de la opinión
Relación calidad-precio
5
Funciones
5
Facilidad de uso
5
Asistencia al cliente
5

5
Publicado el 17/5/2018

VCC Live effectively changed our company, our team and our customers.

Our call center is completely changed. Our customers never hear the busy tone and they never stay in a queue. And on top of that, everything runs perfectly smooth. And let's not forget about all the support and quick responsiveness that we always get from VCC Live Team.

Puntos a favor

Yet very complex, it is very easy to use and to implement (the team offers full support anyway and they are very responsive and extremely nice), the performance of the software, the continuity and the constant enhancements are extraordinary. 100% stable from the beginning, no bugs, no problems.

Desventajas

There's really no such thing. The software has everything you could wish for. If you hadn't wished for a thing yet, you will surely discover it in a new update. The VCC Live team will think of it anyway :)

Amber
  • Sector: Salud, bienestar y deporte
  • Tamaño de la empresa: 10.000+ empleados
  • Software usado A diario durante Más de dos años
  • Fuente de la opinión
Relación calidad-precio
0
Funciones
3
Facilidad de uso
3
Asistencia al cliente
0

3
Publicado el 19/4/2019

VCC review

Puntos a favor

Easy to learn and use in a call center setting.

Desventajas

Connectivity is sometimes spotty and software can freeze or crash easily.

Tamas
  • Software usado A diario durante Más de dos años
  • Fuente de la opinión
Relación calidad-precio
5
Funciones
4
Facilidad de uso
5
Asistencia al cliente
5

4
Publicado el 23/4/2018

Great flexibility to integrate with our CRM systems and quick deploy for our Home Agents.

Predictive dialer increased our Outbound department effectivity by 30%.
Database API, Webhooks, Embedded browser provide us an easy integration with our ERP and CRM systems.

Puntos a favor

Integration possibilities, like embed browser, gave us an opportunitiy to integrate our CRM web application in to VCC. This integration provide us to deploy only VCC software at our Call Centre Agents or Home Agents. No other software (CRM) installation needed beacuse it is integrated to VCC.

Desventajas

Call quality issues in CEE countries. Lack of Mobile device support for Supervisors and Agents as well.

Antonio
  • Tamaño de la empresa: 51-200 empleados
  • Software usado A diario durante Más de dos años
  • Fuente de la opinión
Relación calidad-precio
5
Funciones
4
Facilidad de uso
4
Asistencia al cliente
5

4
Publicado el 30/4/2018

Excellent solution for distributed call center operations and home agents

Excellent customer support and limited maintenance costs. VCC is fantastic if you are looking for a simple solution to manage your outbound operations

Puntos a favor

Easy to manage even with distributed operations. Always-on. In 2 years of use we had probably less than a minute of downtime. Excellent customer support. Perfect for outbound telesales

Desventajas

Some of the functionalities are not so immediate and/or missing. I have never used the chat or Inbound module.

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