Oracle E-Business Suite CRM


Logotipo de Oracle E-Business Suite CRM

 

27 reseñas (4,5/5)
 

Oracle E-Business Suite is a cloud-based suite containing integrated, global business applications that enable organizations to make decisions and manage costs of operations. The suite also includes on-premise customer relationship management (CRM) solution designed to help sales, service and marketing departments make information-driven decisions and manage costs and performance.

Built on an open, standards-based architecture, E-Business Suite CRM helps streamline business processes and allows key divisions to draw references from the same source of data.

Sales applications include sales force automation, sales order management and channel management. Marketing applications include marketing automation, marketing resource management and tradeshow management. Service applications include customer service, field service, call center and self-service.

Oracle E-Business Suite also consists of applications for managing operations related to services, finance, human capital, project portfolio and supply chain.

Support is available through an online knowledge base and via phone.

 

Oracle E-Business Suite CRM - Welcome
 
  • Oracle E-Business Suite CRM - Welcome
    Welcome
  • Oracle E-Business Suite CRM - Orders
    Orders
  • Oracle E-Business Suite CRM - Customer profile
    Customer profile
  • Oracle E-Business Suite CRM - Configuration
    Configuration
  • Oracle E-Business Suite CRM - Home
    Home
  • Oracle E-Business Suite CRM - Worklist
    Worklist
Sistemas operativos compatibles:
Windows 7, Windows Vista, Windows XP, Mac OS, Linux, Navegador web (independiente de SO), Windows 2000, Windows 8

27 reseñas sobre Oracle E-Business Suite CRM

 

Kenatu B. Especialidad: Política pública Número de empleados:  51-200 empleados Número de empleados:  51-200 empleados

18/3/2018

18/3/2018

Fuente de la reseña

The Logical Next Step - It all comes together

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A while back I said my company was small but had big expensive needs, well we made another commitment. We got the next piece of the puzzle. With HCM/Global Payroll and BI Publisher Enterprise already in our shop we brought everything together with the E-Business Suite. It was pricey but with our Oracle Representative we negotiated a good deal. Still would recommend this system/platform. When properly trained you will get every penny back. Number one recommendation during setup - get a good, experienced consultant.

Puntos a favor

We spend stupid money and have many suppliers, we also collect a lot of money that needs to be redistributed across many projects. The power of this system is in the setup.
The system becomes fairly intuitive after being properly trained,
Its web based and can be accessed from anywhere. I have heard of latency problems when installed remotely but our offices are all in the same country and we spent a few dimes on our network so can't really relate.
All the information is tied together and I am a big fan of mass update

Puntos en contra

1. A lot of training is required to take full advantage of this system and the training ain't cheap
2. While there is plenty of documentation on everything there is no one piece that just shows you what to do. You have to track down all the pieces. If their where 5 minute videos that just deals with a specific thing from start to finish without all the whys, the back-end info and best practice info life would be great.
3. Its still expensive but worth it if you already have most of the pieces and your organization needs the automation and power

Faeq A. Especialidad: Asuntos internacionales Número de empleados:  51-200 empleados Número de empleados:  51-200 empleados

12/8/2019

12/8/2019

Fuente de la reseña

Require a team of support behind it

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Puntos a favor

It's a corporate level business solution, the number of options and specifications that you can choose from is just tremendous, covering almost all the cases that you might search for.

Puntos en contra

when dealing with a small business, it acts just fine, but when we are talking about huge numbers, you need a support team behind it, cause the workflow gets complicated and you get overwhelmed by the number of transitions and statuses, and the customer pipeline get really really long, so in short, unless you get a professional support behind it to assets the business needs, it would be hard to deal with it.

Michelle P. Especialidad: Educación primaria/secundaria Número de empleados:  13-50 empleados Número de empleados:  13-50 empleados

16/6/2017

16/6/2017

Fuente de la reseña

Review of Oracle Suite

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Puntos a favor

It is usable by the entire enterprise. We had a multi-country organization that had access to the entire system and that worked well for us.

Puntos en contra

It is not user friendly, especially in accounting. The bank and AR modules were cumbersome and inefficient.

Melinda P. Especialidad: Fabricación de productos eléctricos/electrónicos Número de empleados:  201-500 empleados Número de empleados:  201-500 empleados

12/5/2017

12/5/2017

Fuente de la reseña

Positive experience with Oracle

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Oracle has been one of the stronger packages I have used in the HR world (and liked the way it fed over to Payroll). Overall, screens were easy to navigate.

Puntos a favor

Overall, Oracle was very straight-forward and easy to use. I have used at least 3 or 4 Management tool packages and feel Oracle has been the best one so far.

Puntos en contra

We also used Oracle Discoverer for reporting. Although MOST of it was great, there were some things the reporting could not do that made a user have to "know" their data in order to make sure certain data records were not coming out in their report (or, it'd come out and you would have to know to pull out certain data records).

Ravi B. Especialidad: Propiedad inmobiliaria Número de empleados:  51-200 empleados Número de empleados:  51-200 empleados

5/11/2018

5/11/2018

Fuente de la reseña

One of the most comprehensive CRM Suites suited for Bigger Fish

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Puntos a favor

Oracle E-Business is the Go-to CRM Suite for any big company looking to simplify and streamline its operations. Through numerous acquisitions and continuous development, it has become a behemoth which offers almost any functionality you would ever need.

Puntos en contra

It is not a very cost-effective and/or efficient solution for smaller enterprises. The implementation requires a certain level of subject matter expertise, experience, and skill which is quite pricey for smaller companies to afford.