Sobre Aspect Unified IP

Today Alvaria has two proven and feature rich platforms that many of our customers rely on every day for inbound service and outbound engagement, Aspect Unified IP and Noble CC. Alvaria has taken the best of these solutions to form the Alvaria CX Suite for on-premises and private cloud deployments starting in early 2022.
Aspect Unified IP Software - 1

Precios de Aspect Unified IP

Aspect Unified IP no está disponible en versión gratuita.

Precio inicial:
Sin información del proveedor
Versión gratuita:
No
Prueba gratuita:
No

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Opiniones de Aspect Unified IP

Calificación general

¡Escribe una reseña!

Evaluación de función

Relación calidad-precio
4,0
Funcionalidad
4,1
Facilidad de uso
4,2
Asistencia al cliente
4,1
5 opinones sobre 69 Ver todas las opiniones
David
  • Sector: Hospital y atención sanitaria
  • Tamaño de la empresa: 5.001-10.000 empleados
  • Software usado A diario durante Más de un año
  • Fuente de la opinión
Relación calidad-precio
5
Funcionalidades
5
Facilidad de uso
5
Asistencia al cliente
5

5
Publicado el 27/4/2021

Aspect Best in Class

We have seen a significant increase in our speed lead using the Advanced List Management product.

Puntos a favor

The product is easy to use and the customer support is outstanding. The product delivers above our expectations.

Desventajas

There is nothing that I least like about the software although they can improve on there training material.

Alternativas consideradas

Five9

Razones para elegir Aspect Unified IP

Aspect provides a better product and better support.

Software anterior

Genesys Cloud CX

Razones para cambiar a Aspect Unified IP

Aspect provided us a detail overview of there product and what it offered as the team did a great job on the presentation.
Gregorio
  • Sector: Servicios para el consumidor
  • Tamaño de la empresa: 51-200 empleados
  • Software usado A diario durante Más de dos años
  • Fuente de la opinión
Relación calidad-precio
4
Funcionalidades
4
Facilidad de uso
3
Asistencia al cliente
4

4
Publicado el 10/9/2022

Pretty solid but a little complicated!

We moved from another Predicte dialer that not allows us to increase the number of available stations and teams. So, Aspect helps us to business growth.

Puntos a favor

Great variety of features with a very big variety of reports to run a contact center and follow-up teams.

Desventajas

The interface could be better, it's a little old and unfriendly to view, even though, it's really solid and good software.

Vaishali
  • Sector: Telecomunicaciones
  • Tamaño de la empresa: 5.001-10.000 empleados
  • Software usado A diario durante Más de dos años
  • Fuente de la opinión
Relación calidad-precio
4
Funcionalidades
5
Facilidad de uso
4
Asistencia al cliente
3

4
Publicado el 16/11/2018

Aspect Unified IP 7.2 and 7.3 customer review

Puntos a favor

Completeness of vision for Omni-channel Contact Center software solution.
Integrated solution including PBX, IVR, Voicemail, Outbound capabilities.
Ease of administration of key Contact Center functionality, with add-on customization capability.
Ease of IVR deployment, and some canned IVR functionality such as Advanced Queue Optimizer, Voicemail, etc.
In-built DR capabilities and ease of setup of DR sync processes.
Good Real-time reporting interface which is highly configurable.

Desventajas

Some limitations in Unified Director software, could use a more modern admin application with search capabilities on several screens.
Can use more pre-configured systems alerts in UD.
M3 designer would greatly benefit from having a Copy Document feature.
Canned Reporting with Dataviews could use a more modern interface with some speed gains.

Respuesta de Aspect Software

Vaishali, thank you for your detailed review. We appreciate your feedback and will forward it on internally. -The Aspect Team

Respondido el 26/11/2018
Michael
  • Software usado A diario durante Más de dos años
  • Fuente de la opinión
Relación calidad-precio
3
Funcionalidades
4
Facilidad de uso
4
Asistencia al cliente
3

4
Publicado el 25/9/2017

Aspect UIP dialers are designed well and with time & due diligence are solid performers.

Puntos a favor

With version 7.3 SP3+, dependability and performance has been solid. The integration of tools allows for customized flexibility. You can do things within the applications in multiple ways to help support variations in business uses. User interfaces within ALM and UIP are fairly easy.

Desventajas

There are cases where integration of acquired technologies force use of M3 scripts to implement more complex call routing situations. You can tell that the various applications that make up the Unified-IP functionality is a combination of acquired technologies as its lacking some SSO or single sign-on capabilities which can make administration a little less responsive.

Respuesta de Aspect Software

Thank you for taking the time to review Aspect Unified IP. We appreciate your positive and constructive feedback and will forward it on to internal teams. We value having you as a customer and appreciate you sharing your experience with the product. Thanks again!
-The Aspect Team

Respondido el 27/9/2017
Robert
  • Sector: Banca
  • Tamaño de la empresa: 10.000+ empleados
  • Software usado A diario durante Más de dos años
  • Fuente de la opinión
Relación calidad-precio
2
Funcionalidades
2
Facilidad de uso
4
Asistencia al cliente
4

4
Publicado el 8/5/2017

When the product is working it works well. When there are issues they persist until an update.

The ability to blend Inbound/Outbound calls.

Puntos a favor

It's easy to use and become familiar with. The support seems to be good for this product. Updates seem to come fairly frequently.

Desventajas

When there are issues, the issues seem to show up very frequently until a hotfix is put in place. The pacing options aren't easy to adjust for predictive and when discussing with Aspect folks there never seems to be a clear answer to the questions. When blending Inbound/Outbound it's difficult to put preference on Outbound to drive down service level when we would like to.

Respuesta de Aspect Software

Thank you for taking the time to review Aspect Unified IP. We appreciate your feedback and we have forwarded your comments on to our internal teams so that we can serve you better. Your account team should be reaching out soon. Thank you for being an Aspect customer - we truly value our relationship with you. -The Aspect Team

Respondido el 2/6/2017

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