Tailwind Transportation Software offers a cloud-based transportation management solution built for small to midsize trucking companies and freight brokerages. Tailwind features a customer and vendor database, quoting and order modules, a dispatch system and more.
Tailwind’s customer and vendor database allows users to track and maintain contact information. Users can manage quotes, work orders and accounts receivable, view customer rate histories and track equipment maintenance, claims, incidents and accidents. Tailwind also features a dispatch and shipment tracking system, route management and user alerts.
Tailwind features a sales commission system, preconfigured admin, accounting and operations reports and a data import tool, as well as QuickBooks sync. The system also offers IFTA mileage tracking, load board integrations and a dedicated mobile app. Driver and carrier settlements, GPS integration and a customer portal are also available.
Phone, email and in-app chat support are available. Pricing is per user per month with no contracts necessary.
Jason D. Especialidad: Transporte/transporte en camión/ferrocarril
The software is awesome. It makes my life easier on a daily basis. Out of the many TMS softwares I reviewed, this one has almost every feature I was looking for and has an extremely affordable price.
I went through an extensive TMS review when starting my own freight brokerage. Having used several of the biggest names in TMS in the past, I was expecting them to lead the pack. After my evaluations were complete, I found that Tailwind had an extremely robust set of features that were all web-based at an affordable price. Being able to sign into the TMS system on any device with an internet connection has been a life saver while traveling.
They have a great customer portal that allows customers to log in and see the status of their shipments live as they are updated, which saves a ton of time and makes communication easier. Customers have told me that our TMS is better than companies 100 times our size. In the rare event that the software is missing a feature that would be helpful, they listen and bring suggestions to their development team. Several of my suggestions have been rolled out as updates.
Their customer service is top notch. They have an extensive knowledge database with articles and videos for almost every topic and a responsive customer service team that always answers questions quickly through their online chat or on the phone. Tailwind also offers weekly live training sessions that got us up and running in just a few days.
In starting a new business, choosing Tailwind TMS was one of the best decisions I have made. I would recommend this software to anyone looking for a great TMS solution.
The only cons I can think of is that they don't have an iPhone app (but I am able to log in through the browser) and their sorting options for shipments in the system could be a little more robust. You can save what items are shown on different screens, but are unable to save a sorted view (i.e. always show the list in order of pick date).
Pamela L. Especialidad: Transporte/transporte en camión/ferrocarril Número de empleados: 13-50 empleados
Our initial experience with Tailwind was a little "rough". However, John and Kyle worked with us and saw us through our implementation problems. What I really like about Tailwind is the support. The support team is responsive and appropriately reactive. With respect to the program, it is organized and user friendly. We broker in our business and had tried some demos with other transportation management systems but they didn't fit as well as Tailwind has. Tailwind makes our work more efficient, there are fewer mistakes made as you only have to enter the data once and we can see the process through to billing. Tailwind has helped our business to grow and become more profitable.
Data only needs to be entered once
Allows tracking of previous loads so you can look at history to help with the future loads
There are a few bugs we are ironing out.