Map My Customers is a cloud-based customer relationship management (CRM) tool for sales teams working in the field. Key features include sales automation, route generation, sales funnels, email automation, territory grouping and reporting. A mobile app is available for Android and iOS devices.
Map My Customers shows customer locations on a map and then generates routes for visiting leads. Users can add pins on a route to optimize travel, choose a starting location and set schedules. The solution also offers automatic reminders that sync with calendars, automatic check-ins, note keeping, photo storage, custom fields, data filtering and sorting.
Users can categorize customers by product type, salesperson or drawn shapes on the map as well as toggle layers on and off. Sales funnels can be created with up to 8 lead stages to segment customers into. Users can track percentages and deal amounts as they progress through the stages.
Abigail R. Especialidad: Servicios financieros Número de empleados: 501-1000 empleados
Very happy with it and will continue to use!
Clear, easy, simple, straightforward. These are a few things that describe MMC. I came from using road warrior for one year over to MMC at the suggestion of 2 other account managers on my team. Since then I recommend it to my team of 10 and we will be hosting Trainings on it as well. We love that we can color code our accounts, make notes in individual accounts, and add unlimited stops. I'm definitely a convert!- road warrior has not been touched for months now!
My biggest complaint may not be because of MMC, but I think it might be, because I did not have this issue when using road warrior - ever. -About 8 times out of 10, when I go to map and am routed over to my map app, it will only show as "preview" it won't let me click "start" so I have to copy and paste the address over to Google maps. It takes time out of my day. Again I don't know if this is on MMC, but it seems to be.
Also, sometimes it maps the locations I put in incorrectly and if I don't double check will take me waayyy the other way out from where I'm needing to go (this has actually happened before on a long day where I forgot to check! Took me 20 min the opposite way until I noticed!)
Would love for there to be a search option for us to search stores which may be our accounts. As in you sign up "Tires To You" and search "Tires to You" on your map and it pulls it right up from Google maps, instead of having to type all the info in manually. This is one good feature road warrior had.
Jonathan P. Especialidad: Automoción Número de empleados: 13-50 empleados
The overall experience with Map My Customers has been great. It's our solution to track our company's field reps and our customers in one program. We were previously using two different programs to complete this task and it was more difficult and time consuming for our reps to operate.
I'm most impressed by the ease of use of this application. The mobile (ios) platform is simple and intuitive. It's easy to get around and the features they have work very well. It's easy to narrow down customers by specific fields or by geographic location. Their support team is also fantastic. Whenever I have had an issue they are quick to respond and are always looking for feedback on how they can make the program better. If you have any suggestions, they will pass the information along and it may get added to the product roadmap.
The desktop version of Map My Customers is more clunky and I've had issues with it freezing on me. It's also less intuitive, but it does have more features available, like reporting. I have been told the desktop browser version is getting overhauled soon, so this may resolve these issues.