Bomgar is a cloud-based or on-premise secure access and remote support solution suitable for businesses of all sizes. It offers remote support, privileged access and vault modules within a suite. Key features include customer support, help desk administration, internal IT support, collaboration, monitoring and auditing.
The privileged access module allows users to create accounts and monitor and record sessions in real time. Users can set up a secure remote connection to view and control remote desktops, network devices and servers. Other features include session forensics for compliance, cloud infrastructure management, authorization, notifications and credentials management.
The vault module is an enterprise password manager that enables users to store passwords, find privileged credentials and share admin passwords. Bomgar offers integrations with HP ArcSight, Lieberman Software, ServiceNow, Splunk and more.
It is available for purchase with a monthly subscription. Support is offered via live chat, phone, online guides, video tutorials and emails.
Jessica B. Especialidad: Servicios para el consumidor Número de empleados: 501-1000 empleados
I have got to say this is my favorite as far as remote support goes. It is super user friendly and easy to adapt to it. It has amazing features that allows a one stop shop which is amazing!
Amazing features, two factor authentication, remote desk top support is great. Super easy to use and maintain
There are to many products like this one and the price is a little higher then I'd like it to be but that would be my only issue.
Graham F. Especialidad: Tecnología y servicios de la información Número de empleados: 201-500 empleados
Remote Support from Bomgar is our main tool we use to provide support to our end users. Because it is easy to use on both sides we have not looked anywhere else. Cost is great too.
It is very easy to use for our end users so they can get can get connected to our support team and the ability to elevate privileges makes resolving their issues remotely much easier. In app chat is also a nice feature that comes in handy when working with our end users.
There is very little to not like. It is easy to use and we have not experienced any outages or issues in the time we have been using it.
Diana D. Especialidad: Servicios financieros Número de empleados: 5001-10.000 empleados
It was okay but not great. Manageable I would say. None the less it's still better than webex remote..
It's faster than webex remote. It's quicker to generate a link for clients so we can remote in. It's modern and better aesthetically.
Takes too long to set up. There were like different layers of authentication and token and codes to start it up and set it up. Too time consuming
Eric D. Especialidad: Contabilidad Número de empleados: Trabajador autónomo
Very efficient and dependable product. With 98 + up time.
Bomgar allows you to access clients systems with ease and stability. The product comes in a number of setups and technical support is superb.
The security certificate process when you have your own appliance can be dicey but it's still the best way to secure your customers have safe and secure remote access.
Abdullah A. Especialidad: Empleo y contratación Número de empleados: 501-1000 empleados
Great for both Internal and external remote support
None so far as using it for more than 3 years