Dude Solutions provides a suite of cloud-based maintenance management applications that provides businesses with centralized requests, automated maintenance workflows and reporting.
Asset Essentials is suitable for manufacturers, warehouses and distribution centers. Users can create work order requests and take advantage of tracking and reporting. Asset Essentials allows the user to create maintenance schedules, automate work orders and assign and manage recurring tasks.
The Asset Essentials mobile app allows maintenance teams to access spare parts inventory via QR code scanning, track labor hours and take pictures right at the equipment they’re working on.
Since Asset Essentials is a cloud-based system, it can be accessed from anywhere. The system is maintained in a secure data center by the vendor and users always have access to the most recent version and the most up-to-date information.
Robert F. Especialidad: Alimentación y bebidas Número de empleados: 201-500 empleados
This CMMS is fairly easy to learn and to use. I like that it has a "requester" function so rank-and-file employees can enter requests for work/service. Setup is pretty intuitive, though some choices need to be thought out thoroughly. We use it for maintenance and sanitation, both of which are a big deal for us as we fall under food safety protocols (we are a food service distributor). The import function is especially useful during setup. It's nice that you can attach photos/documents to assets.
I wish it supported handheld units with integrated barcode scanning (like the Zebra TC70). Work order generation from PMs works well but it defaults all work orders to be due at midnight. We have to show that work orders are due at particular times of day (shifts).
It would also be nice to have a "true" inspection program. Take fire extinguishers. It would be nice if you could walk through the warehouse, scan the barcode on the extinguisher, mark as pass/fail and move on to the next one. Their inspection doesn't quite work as seaemlessly as that.
Response: Dude Solutions 26/11/2019
Hi Robert, thank you for taking time to leave a review! We appreciate your input and happy to hear Asset Essentials is beneficial to you and your team.
Beth lee S.
Our Facilities Management Department covers the operations of 24 town buildings in our municipality. These buildings also include three elementary schools and one middle school. Our maintainers and custodians handle all aspects of these buildings, from cleaning and grounds work, to repairs, HVAC and inspections (just to name a few).
Prior to Maintenance Edge we utilized two work order systems. School staff used an in-house request system through our IT Department, while all other town employees utilized a purchased software (MP2).
My position is that of Administrative Assistant and I am the one individual that processes all work requests for our office. This meant switching back and forth between our two systems making sure all requests were processed. Work requests were not addressed during any absences from the office (vacation, etc.), thus sitting in queue until my return. Also, there was not a concise record of completed tasks.
I am still the one individual in our organization who uses MaintenanceEdge on a full time basis. However, we have now added our maintainers and custodians as daily users of this program. When we began using it in November of 2012, I realized how simple and flexible this program was. It has met all of our needs, and as I continue to use the system, I find more and more areas we can adapt to its use.
It has been extremely helpful in reducing the amount of daily work order processing, as so much is now automated through the program. Instant notification to our maintainers' cell phones and email gives immediate contact on requests and tasks, thus eliminating any delays during my out-of-office time. Automatic routing also eliminates the need to forward work orders to the proper maintainer, since notification is within minutes. This function also allows our maintainers to check on work orders when at a specific building, thus eliminating duplicate travel time. This has greatly improved the productivity of our department.
We have also taken advantage of the automated reports function, which generates and emails the specific building reports to the proper individuals on a weekly basis. Everyone, including building directors and principals, are "on the same page" with updates and tasks. MaintenanceEdge definitely helps us all communicate more effectively and efficiently.
Finally, from the standpoint of the "requesters" at our many buildings, they find it very user friendly. One 20-30 minute training session was all it took to get all users up and running. The transition has been very smooth, especially with the added assistance from the FacilityDude support staff. They are easy to contact, always friendly, and have the correct answers and information that is needed; and if not, they continue to work on any issues until they are solved.
I've recommended MaintenanceEdge to a number of colleagues in local governments in my area. It is a user-friendly system with fantastic customer support. From my standpoint, it is a blessing, and has done wonders for our department!
Jorge F. Especialidad: Plásticos Número de empleados: 51-200 empleados
I am very pleased with their current level of customer service. At the beginning there were a few people we dealt with that are no longer there that did not provide the same level of customer care as the ones that we deal with now.
We fell in love with the ease of use of the interface. The level of control over the maintenance technicians is phenomenal and the ability to provide a service request portal to users without needing to purchase additional licenses was a huge deal maker.
As with many new implementations, we ran into a few bugs at the beginning when we first implemented the software. With their amazing customer support, we were able to overcome those issues, but it is something to consider.
Response: Dude Solutions 11/11/2019
Thank you for taking the time to leave a review! We are thrilled to hear you're pleased with our customer service and that Asset Essentials has been intuitive, easy to use and made your life easier!
Garry Y. Especialidad: Bienes de consumo Número de empleados: 201-500 empleados
We have always had a Preventive Maintenance program and the software allows us to continue with keeping our PM schedule and tracking equipment history of repairs and Work Orders.
This software is very robust with features that you can use or not. It will just depend on the size of your organization and how much information you want to include when you are doing your implementation. There are areas I do not use due to other software packages that are in our organization. Customer support has been very good. We had time to get the feel of Asset Essentials before we migrated to it. The migration from our old software to Asset Essentials was seamless.
At this time I do not really have a lot of cons. Maybe the help guide, it is a bit over whelming when you want to look for a specific subject.
Response: Dude Solutions 25/11/2019
Hi Gary, thanks for taking the time to leave a review! We are thrilled to hear Asset Essentials is making your life easier and that your migration was seamless. Feel free to reach out if you ever have questions or need help!
We initially began using Facility Dude in July of 2013. Are initial goal was to utilize Facility Dude in several departments thru out our Government entity. The startegy was to start out slowly to see if the software would meet our needs. After adding our fifth department last week, we have become very pleased with its performance.
Facility Dude is currently being used in our following departments: Parks and Recreation, Public Works, Communications, Community Development and Construction and Maintenance. Each department is on schedule of implementaion of various degrees and levels. The unique aspect of Facility Dude is that the departments have been able to operate seperatley within the same account while the sytem stays intact as a whole. This allows for upper management and county officials to view a snap shot of all departments at any given time. The other crucial advantage of using one work order system is that departments can easily exchange information without restriction.
Facility dudes internet based access does not burden hardware specifications allowing us to be creative in finding efficient means of operation. For example we can utilze Ipad technology that is a few years old allowing us to purchase used hardware at a much less expensive expenditure. This carries over to not needeing as powerfull technology in relation to overall hardware costs.
Several times while implementing Facility Dude we have come across needs that were not readily tested already within the workings of the original system. Facility Dude has been very helpful in working with us in developing protocols to work thru these "custom to us" features. Currently we are working together in areas that need fine tunning.
The overall impression we have recieved from our online in the field staff has been very positive, with an emphasis on ease of use. The support staff at Facility Dude has always be extremly timely and usually instant.
The timely completion rate of work orders has decreased from one half to one full day on average. This has been a result of requests from requesters going immediately into the system and technicians being able to see them and route themselves accordingly.
Can I at this time do a complete review of Facility Dude? No I can not, reason being is that as much as we have already made succesfull we have not begun to scratch the surface of all that we think Facility Dude will do for us.