Form.com is a field service solution that provides tools that aim to optimize the workflow involved in traditional field service operations. Based on a variety of responses, the system triggers events that are situationally appropriate, from automatically creating follow-up tasks to scheduling additional appointments. By establishing an automated workflow, Form.com helps prevent issues or miscommunications, creating a sleek and effective way to track and facilitate field service activities.
The system uses a flexible core technology, with advanced logic and workflow functionality to streamline data-driven processes. Comprehensive reporting capabilities help with data analysis, and its business intelligence (BI) dashboard functionality allows for businesses to compare information from multiple data sets. The system can also create charts to provide a visual element to reporting features.
Form.com also provides a variety of modular plugins that go beyond the system’s core functionality. These plugins include Geo-Location Mapping, barcode scanning, file upload, calculations, sliders and calendars and more. By developing the system on a modular basis, Form.com allows businesses to customize the system without purchasing modules that aren’t necessary.
Phil M. Especialidad: Agricultura Número de empleados: 1001-5000 empleados
We spent a long time looking for a product that could capture data online and offline, add logic and validation to the forms, empower our team to build their own questionnaires and also allow us to host the system in our own data centre. We finally found form.com and the implementation was straight forwards and ongoing support has met our requirements as our userbase has grown.
The system is highly configurable but not complex, so our in-house resource can use the system without the need for IT's involvement.
The software can be accessed on any platform and the system is being constantly improved.
If anything, the look and feel could do with a refresh, but this is probably due to the flexibility of the system.
If you're looking for enterprise level data capture, then I'd recommend form.com.
Maia A. Número de empleados: 51-200 empleados
Form.com is an application that is very simple and user friendly. Offline mode features are great during emergency cases.
Application can't be used without tutorial videos(so for the beginners i suggest to thoroughly watch instructional videos before using the app.
The ability to customize nearly everything. The large database of interactive logic makes the forms your own.
Initially it was geared more towards just surveys. It has started to evolve to be more robust though.
Matt C. Número de empleados: 2-10 empleados
There are many situations with mortgage field inspections that require a quick, decisive visit. This app does not seen capable of anything quick. There are occasions where the longer I am in front of a property taking pictures, my personal safety can be put at risk, or my client may have legal issues from violating the stay of Bankruptcy protection. Unfortunately, from my experience and many others in the same industry, this app is too slow for us to be efficient and effective inspectors.
It is very simplistic and easy to navigate around. That is the only positive I can think of for this app.
For the android app, on a new Android Pixel XL phone, the app has some issues.
The layout or order of the questions and pictures, mostly pictures, is not organized in a logical order for my industry.
The amount of time that it takes to click "take picture", to loading up the camera within the form.com app and taking a picture,then acknowledging to keep this picture consumes way too much time. The app lags during this process and sometimes will close by itself or the picture just acknowledged does not get added and is lost in the ether.
This app has also lost complete inspections and all photos with no record that they ever existed.
We utilize Form.com for doing quality control in the construction industry. The ability for us to be able to capture data in real time, out in the field and the type of data we are able to capture - along with the speed of the upload back to our servers - makes Form.com the best Form Software that we have used.
We have utilized everything from custom built to large enterprise software for forms - and nothing compares.
1) Quality - 100% the best.
2) Ease of Use - I would say that depending on the complication of your rollout (ours was fairly complicated) that learning how to set the software can take a little bit. But once you know it - you can create dozens of forms that do powerful things like Skip Logic and collect Photos with ease.
3) Features & Functionality - I think that Form.com, especially with their API, has the best features.
4) Customer Support is outstanding - every person I have worked with at World App is world class.
5) Value for Money - I would say that there might be less costly solutions out there - but World Apps willingness to work with you and for the overall value you get - I would put it right at the top.
Form.com is an irreplaceable part of our business.