TRAKnet

I regret signing on with Traknet. It started out as a great experience and I really thought it was going to work for us. But the cost of the program in ridiculous when you add additional physicians. Adding an additional physician more than doubled our monthly cost. We have a third joining our practice soon, so we will be dropping Traknet at that time. It just isn't financially feasible for a program that isn't working properly.

Puntos a favor

The charting is pretty decent with a word based format. It is fairly easy to create templates that work for your clinic, and each physician can create their own templates if desired.

Puntos en contra

The billing is the worst! It seems so easy at first, but then tracking the claims, reprocessing claims, etc is the most painful experience. There is no claim management in this program - at all! There are a series of inadequate reports you can run to try to get a grip on what's happening, but no real claim management. Another problem we have is that the payments are not matching up, causing me to manually enter almost every payment. When payments to match up, we've had several instances where the adjustments are not calculated correctly, leaving accounting errors on multiple accounts.

We paid extra money to "upgrade" to the cloud and it has been the worst experience for us. It is painfully slow, we can't access multimedia folders, the program closes out in the middle of charting, it gives us red lines on our schedule in the middle of scheduling, etc. Terrible!

Next, every single thing in Traknet costs additional money. Patient portal, faxing, integrating with labs, etc. It will all cost additional money and still doesn't work properly.

Incredibly expensive if you have more than 1 physician.

The benefits Traknet offers our practice is the streamlined process of charting patients for our doctors which allows them to spend more time with our patients. Traknet aides the running of a private practice by allowing our staff to have a complete patient focus. The ability to take copays and track in-office spending is a great benefit for our practice as well that would otherwise be provided by different services.

Puntos a favor

Traknet makes scheduling patients easy and efficient. Our doctors also find dictating progress notes in Traknet results in very comprehensive and thorough notes. The ability to save scans within a patients chart allows for our office to have complete medical documents so that our patients will receive the most quality care. Traknet is user friendly and our front office staff as well as our medical assistants have been able to learn the software with ease.

Puntos en contra

The two cons with Traknet is that with the e-fax service is limited to one company that does not offer reasonable prices and e-prescribing is quite difficult.

Puntos a favor

Traknet is always looking to implement new, helpful features into their software. I don't have to worry about correctly reporting insurance requirements and billing is a breeze. The customer service is great! I'm always able to resolve any issue in a prompt manner. It's so easy to manage the daily schedule. The referrals section makes sending consultation notes an stress-free task.

Puntos en contra

Sometimes the software updates don't apply correctly. I've had to uninstall / reinstall the program a few times in the last 6 months. The monthly price is a little steep. Especially if we wanted to use the cloud option. I wish that when we put in the MIPS questions on the note that the correct code would populate in the invoice. That would be a big time saver!

I have been using Traknet since 2011. I have used all phases of the program from scheduling, charting to billing. It is easy to use and gets the job done. Since Nemo has taken over ownership it has continued to evolve and change as needed and they are constantly adding new tasks to the program. All of this helps to streamline the processes in our office.

Puntos a favor

1. That it caters to Podiatry
2. Ease of use - I pretty much trained myself because I started learning it before all the training videos were available.
3. Webinars

Puntos en contra

I think the reports could be improved. I have had several times whereas I had to run 2 or 3 reports and then manually combine numbers to come up with the results I needed.

Puntos a favor

The simplicity of the program makes it easy to use . And has step by step guide for a particular situation that you may encounter

Puntos en contra

That it does not have the capability to download remits on excel also I am visually impaired and would like the font a little bigger it well help me with getting through the fields quicker;.