Giveffect is a cloud-based solution for nonprofits. Primary features include fundraising, volunteer management, nonprofit management, marketing, donor management, constituent relationship management and reporting and analytics.
The nonprofit management module allows users to automate admin tasks, data entry, tax receipts and thank you notes. It also provides pre-prepared tax receipt letters, donor solicitation emails and letters, thank you letters and reports. The fundraising module allows users to launch and manage a fundraising website. Users can create donation tiers, accept online donations and track donation progress.
The marketing and communication module provides email marketing tools, activity walls, photo albums and social media integration. Other features include online giving, wealth screening, a gift system, accounting, financial management, membership management and event management.
Giveffect is available in monthly and annual subscription pricing options. Support is offered via phone, email, live chat, account manager, FAQs, video tutorials and whitepapers.
Kris H. Especialidad: Gestión de organizaciones sin ánimo de lucro Número de empleados: 2-10 empleados
"By switching to Giveffect we have eliminated having to use multiple platforms to function. Everything was separate for us before and we basically were spending a ton of time moving between software, platforms and systems that didn't communicate well together and/or did not allow us present the look and feel of our agency. With Giveffect we can easily accomplish all of our tasks from one platform AND on the front end of things it integrates seamlessly with our own website! From the get go, Giveffect's customer service has been top notch - they've had an answer for every question we've had and their team is readily available whether it is through their online "Chat with Us" feature, via phone or via email. They also do an amazing job of listening to feedback and the needs of their clients then turning around and implementing updates which allows them to offer all of us a continually evolving solution. I can't even begin to explain the amount of time we now have available each day to focus our energies on the important stuff - the kids in our program and our mission. Highly recommended!"
Giveffect has consolidated our process for us and eliminated the need to use multiple platforms. The time savings for our staff has been huge! Also, the ongoing training opportunities, customer support and ever evolving aspects have been incredibly helpful and have allowed us to make our processes even more efficient. The software is also very intuitive and easy to use/understand. In addition, the team at Giveffect actually listens and evolves the software based on the growing needs of users and the clients we serve.
I have yet to have a negative thought about Giveffect.
I would encourage you to call those using the software for references and also TRY the demo! We did both of those things and haven't had one regret. Our biggest hangup initially was the migration to a new platform, but their team helped us handle this with ease. It seems to good to be true, but it is so worthwhile.
Respuesta: Giveffect 4/3/2017
Thank you, Kris!
Stephanie S. Especialidad: Gestión de organizaciones sin ánimo de lucro Número de empleados: 201-500 empleados
Before Giveffect, we were using BlackBaud Raiser's Edge, and no one in our office could use it well. Just to learn how to use it, our employees had to pay a large fee and go to a week long training seminar. It was not convenient, and that knowledge was lost as employees turned over. I managed to figure out how to use it myself, but wasted a lot of time. Training others on my team was next to impossible. During the initial demo, we could tell that Giveffect was leaps and bounds ahead of Raiser's Edge. With Giveffect, the software itself is very intuitive, and the provided free training video tutorials and webinars are really helpful. Even before those resources were available, it was so easy for me to just start using the system. I've since been able to set up my entire team using the system, and they've had few to no difficulties learning to use it. Our focus is now on building better relationships with our donors rather than fighting with a system to enter gift information. Giveffect has been absolutely wonderful for our team.
It's so easy to use. The capacity of this software improves about every 2 weeks when they release a new update to the system. It's grown exponentially since we started using it about 2 years ago. They now provide amazing resources: training video tutorials, webinars, a Facebook group page to network with other users, etc. They just keep upgrading the system and adding new features so regularly, I truly believe Giveffect can literally do anything you need it to.
Nothing really. The only downside for us is the price. Honestly the price is a great value for what you get, it's just a little high for smaller non-profits...but you can literally do everything you need to.
It has so much potential. The integration with other services is really nice, i.e. mail chimp for email marketing. They've recently added auction software, you sell event tickets, donate button on your website, volunteer management, literally everything you need.
Respuesta: Giveffect 18/4/2017
Love it! Thanks so much Stephanie!
Hannah S. Especialidad: Gestión de organizaciones sin ánimo de lucro Número de empleados: 13-50 empleados
Overall we have been happy with the product and will continue to use it as our main database.
We like that we can have our donor database, campaigns, volunteer scheduling, and email builder all in one place.
There are some things we'd like to be able to do with sending personalized emails and signups that we can't fully customize as much as we would like.
Aimee C. Especialidad: Servicios medioambientales Número de empleados: 13-50 empleados
Since the membership system in Giveffect isn't as robust as we need, it is not the all-in-one solution we expected.
This software is easy to use, intuitive, and the knowledge base and on boarding are well done. After orientation and with the help of customer support, our team quickly got a handle on our average tasks. The CRM features are very easy to get at a glance overviews of donors & I feel that we have a better handle on our prospecting since switching to this software.
The data migration progress for us was glitchy in our membership. Their automation was one of the reasons we wanted to switch, however, their automation when it doesn't work correctly can be a nightmare. During migration, their system encountered a glitch that ended up emailing over 700 donors with information about their membership expiring, even when it wasn't. While you're given a 2 week review to make sure your data is correct, it is useless if something like this happens as the database is "live" and will communicate with donors for a glitch like this.
Our other issue is the membership module is quite basic and does not meet our needs. During our trial, we asked our sales rep about membership tiers to address the issue and she believed it was an easy fix. When we got to our transition in June, we questioned work arounds with our client success team. For 5 months, we have been chasing them down for answers. Their client success team and a separate feedback team keep promising that product team is working on a fix and deadlines pass with no communication and no fix. They have actively ghosted us on the issue now and it is appalling. They were promoted as incredibly responsive and were until we encountered a problem and now it just feels like we are being strung along for the duration of our 1st year contract. While software problems are to be expected the lack of customer service is awful and our biggest issue with this system.
Kathleen C. Especialidad: Gestión de organizaciones sin ánimo de lucro Número de empleados: 2-10 empleados
I looked at a lot of different systems and spent a long time trying to decide and they mostly had too little functionality. Giveffect was more expensive than what we intended to spend, however we felt like we were getting more for our money to bring so many processes under one roof and I was absolutely sold how the back end of the system talks to the front end. Saves us a lot of work every day, and also provides a higher level of accountability.
As far as the campaign pages and website solution, they are so attractive. We used Razoo for individual fundraisers, which would be a manual upload and a higher rate for processing fees. We used Giftworks for our CRM and donation pages, very anti-intuitive system, difficult for donors to use and we got constant complaints from the donors.
So to be able to create these really attractive campaigns on top of using the website builder has been great. We are already getting a lot of positive feedback from our board, supporters, and key volunteers.
The functionality is so much better, being a cloud based system, GE is much more manageable because our old system was constantly freezing or shutting down. Also, the old system had really bad customer service, we could never get any questions answered and sometimes couldn't even get a response. Giveffect gets so much credit for having people there even on Friday night to help people with their chat support questions.
I really like the chat support, you just hop on the chat box, explain your problem and clearly everyone over there knows how to solve your issue pretty quickly and its been so much faster and so much more efficient for us. Highly recommend this system for any nonprofit, especially if you need a website too.
Very good, friendly customer service, fast response time, forward thinking system, easy for donors to use, complete system includes CRM, campaign pages, email contact system, website and so much more.
It is more expensive than other softwares we looked at, but probably worth the price.
Get the highest level, it includes a super simple and beautiful drag and drop website tool that we love, lower credit card fees and the ability to add alot more users.
Respuesta: Giveffect 4/3/2017
Thank you, Kathleen!