Sobre ServiceNow Customer Service Management

ServiceNow is an IT service management solution that provides asset management, change and release management, incident management, IT cost management and problem management. It caters to various industries, including financial services, healthcare, higher education, life sciences and the public sector. ServiceNow provides a self-service portal that lets users report and resolve issues and track progress. The system can also track financial, contractual and inventory details relating to hardware, software and virtual infrastructure. This solution offers a change calendar, impact calculator and collision detector for evaluating risks related to changes in IT configuration. With ServiceNow’s incident management capabilities, IT departments can capture incidents through the self-service portal, email, chat and phone. Problem management tools can help investigate the root causes of service disruptions, perform trend analyses and provide service configuration reviews to prevent future disruptions. ServiceNow also captures all the IT costs and presents them to stakeholders through reports and charts.
ServiceNow Customer Service Management Software - 1
ServiceNow Customer Service Management Software - 2
Vídeo de ServiceNow Customer Service Management
ServiceNow Customer Service Management Software - 1 - miniatura
ServiceNow Customer Service Management Software - 2 - miniatura

Precios de ServiceNow Customer Service Management

ServiceNow Customer Service Management no está disponible en versión gratuita.

Precio inicial:
Sin información del proveedor
Versión gratuita:
No
Prueba gratuita:
No

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Opiniones de ServiceNow Customer Service Management

Evaluación de función

Relación calidad-precio
4,1
Funcionalidad
4,3
Facilidad de uso
4
Asistencia al cliente
4,2
5 opinones sobre 131 Ver todas las opiniones
Jason
  • Sector: Software informático
  • Tamaño de la empresa: 1.001-5.000 empleados
  • Software usado A diario durante Más de dos años
  • Fuente de la opinión
Relación calidad-precio
4
Funcionalidades
4
Facilidad de uso
5
Asistencia al cliente
4

5
Publicado el 31/7/2019

ServiceNow A Great Piece of Software

We use it to enter tickets for clients experiencing issues with our software. I use it on a daily basis to log these tickets and to keep records of issues that are clients experience.

Puntos a favor

This software is very easy to use and is extremely user-friendly. I love that it is very customizable and can be tailored to any buisness model.

Desventajas

There are times that it can be slow when trying to interact with some of the dashboards.

Usuario verificado
  • Sector: Software informático
  • Tamaño de la empresa: 1.001-5.000 empleados
  • Software usado A diario durante Más de dos años
  • Fuente de la opinión
Relación calidad-precio
4
Funcionalidades
4
Facilidad de uso
4
Asistencia al cliente
4

5
Publicado el 3/11/2022

Service Now -tools to use for Ticket management

I love the look and feel of service-Now.Support documentation and KB articles.If you have HI portal access then 80% of your problem is gone. Means you will get all the access for KB and documents which help you to understand any issue or product/ releases.Price is bit high but it is worthy to have Servicenow in your company.

Puntos a favor

first and formost point is, most the module is Workflow driven.for Juniors it is ease to use and learn.coding is minimal.you will get hell lot of examples from Web and Service-now communities to refer. APIs are readily available to integrate with any app.

Desventajas

if you report a problem or request for new feature then Servicenow team will take time to review that.then they will plan in their road Map may be it will come in next release like they have different release (helsinki/ geneva) or may be it will not come.this software they are keeping upto date so your team should have developers to fix the issue after each release.but i will say their product documentation is so so So good, it will help to understand and fix anything.

Alternativas consideradas

SAP Customer Experience y Wolken ServiceDesk

Razones para elegir ServiceNow Customer Service Management

maintaince of the product and support turn around time.

Software anterior

Microsoft Visual Studio

Razones para cambiar a ServiceNow Customer Service Management

Support and Market review of this product is good.
Ana
  • Sector: Dispositivos médicos
  • Tamaño de la empresa: 1.001-5.000 empleados
  • Software usado A diario durante Más de dos años
  • Fuente de la opinión
Relación calidad-precio
0
Funcionalidades
2
Facilidad de uso
2
Asistencia al cliente
0

3
Publicado el 10/11/2022

General queues

Searching challenges and finding a lost ticket number can take a while

Puntos a favor

It's very configurable with a little of options, easy yo use

Desventajas

Better search power would be useful and make it easier

Meenakshi
  • Sector: Comercio minorista
  • Tamaño de la empresa: 1.001-5.000 empleados
  • Software usado A diario durante 6-12 meses
  • Fuente de la opinión
Relación calidad-precio
5
Funcionalidades
5
Facilidad de uso
5
Asistencia al cliente
5

5
Publicado el 20/9/2022

S_Now

Excellent, Documents are accessible for guidance.

Puntos a favor

Widely used by companies so easy to train and hire subject matter experst.

Desventajas

Building workflows takes time and effort as its not OOB.

Alternativas consideradas

Microsoft Azure

Razones para elegir ServiceNow Customer Service Management

Better issue handling and integration.

Razones para cambiar a ServiceNow Customer Service Management

Cost efficiency, Easy to train and onboard the team.
Ryan
  • Sector: Telecomunicaciones
  • Tamaño de la empresa: 1.001-5.000 empleados
  • Software usado A diario durante Más de dos años
  • Fuente de la opinión
Relación calidad-precio
3
Funcionalidades
5
Facilidad de uso
4
Asistencia al cliente
4

4
Publicado el 17/2/2020

Complete Package

We are using this ServiceNow CSM as our primary Customer Service tool and we are easily able to manage thousands of cases per day which we have found difficult when using other applications in the past.

Puntos a favor

The ServiceNow CSM modules offer a full suite of features for customer management. The product is easy to use and extremely flexible.

Desventajas

ServiceNow's easy of customization can also be its achilles heel. If managed improperly or over-customized it does not take long to make oob upgrade path unsustainable.

Alternativas consideradas

Dynamics 365

Razones para elegir ServiceNow Customer Service Management

Dynamics was unable to handle the level of customization required for our business.

Software anterior

Dynamics 365

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