Peoplevox WMS is a cloud-based warehousing and supply chain management solution designed for businesses of all sizes. It offers supply chain management, location management, customer orders and barcode scanning functionalities within a suite. The product caters to e-commerce companies and retailers with an e-commerce division.
Peoplevox WMS provides an app that allows users to create pick up requests from sales orders. Users can also access the status of these items and create ad-hoc reports across multiple locations. Users can also record return orders and share order details with employees via email.
Peoplevox WMS enables users to record receipt of items into the warehouse by matching it against purchase orders. Multi-location warehouse management tools provide users with inventory data across multiple locations in real time.
Nicolas M. Especialidad: Ropa y moda Número de empleados: 13-50 empleados
Looking for a system to help us reduce the not-fullfillable order rate that we had in our Magento shop, I found Peoplevox; this solution is solely focused on getting the warehouse data accurate and it does a great job. We did not have to change any of our processes but were able to simply improve and cut the not-fulfillable orders by 10 (currently at 0.4%). PVX does a really great job at it.
We're running our warehouse of PVX since 1,5 years and are leveraging more and more the features that are built into PVX that weren't fully required by us before, but as they exist, we now can take advantage of it.
On the positive side : stability, highly flexible system, expertise in warehouse management, reporting engine, scalability, connector to Magento, Sandbox environment.
On the negative side: user documentation, on-boarding when you start from nothing, responsiveness on less important topics,
On that last item, I must say that PVX is very efficient when it comes to solve critical issues. But through the strict and rigid Zendesk ticket system, less important topics can take some time to solve.
The issues we had during on-boarding came through the fact that we started with absolutely no knowledge about warehouse systems.
There are still plenty of features that we are not utilising and that we look forward to. I would recommend it as reliable solution. It's not cheap, but it's worth the cost.
Background on us: We are the brand shop of a shoe and accessories brand selling throughout Europe. Main markets are Germany, France and the Netherlands. The warehouse is operated by a team of 5 people, of which one supervisor. PVX is also used by the operations team and product catalogue team. The shop is run on Magento CE1.9
stability, flexibility, feature set
user documentation, on-boarding process
Damien P. Especialidad: Ropa y moda Número de empleados: 13-50 empleados
Meshki onboarded PVX at a very critical time as we were going through huge growth period and had no viability on any warehouse operations. Working on around 3000 SKUs Meshki didnt have any product locations or barcodes on products, fulfilment process was to marry up a paper invoice with a shipping label then finding the product which may or may not have been in its allocated location. Moving to PVX gave us complete visibility of the warehouse and optimise warehouse procedures. The reduction of unneeded touch points and improved processes allowed us to scale the business 150% with PVX while not needing to add any additional labour. Even after the initial implementation period, PVX continues to identify key improvements in the different areas that will lead to a more effective and efficient warehouse operations.
1. Android application for picking and receiving
2. Minimise chance for stock handling errors, improved warehouse flows
3. Dashboards and reporting
1. Support (Primary support coverage is outside of AUS business hours) can seem limited.
2. Android Bugs seem to occur due to network drop outs
3. Unable to make suggestions for improvements and customisation
Mike C. Especialidad: Bienes de consumo Número de empleados: 13-50 empleados
Since we have installed Peolpevox the Team size went from 17.5 to 10 F.T.E due to being able to prioritise the work load, setting targets, stock control and forward planning.
I have over 30 years experience of using warehouse systems from ones off the shelf to Bespoke systems. I have found Peolevox system one of the essayist to install and use.
My current team had never used a warehouse system before but within 3 hours they had learnt the basics of Peplovox being able to Receive Goods, Pick and Dispatch. By day 3 they was using the more advance features like stock control and report writing.
I personally like being able to log on anywhere in or out of the country and see exactly the position of the operation within seconds or if at a senior meeting able to provide up to date facts and figures at a touch of a button.
I'm struggling here to say what I least like about the software, so rather the put something down for the sake of it, I'm going to say nothing.
Monica R. Especialidad: Comercio minorista Número de empleados: 2-10 empleados
Peoplevox is a great system for any size business. The initial team to help implement the software our reps were amazing, as well as our account over seer who is always available to help/advice us when needed.
Hassle free system.
Help support is amazing via email - fast response and quick actions.
Integration team were brilliant in helping us set up PVX - considering I had no clue at the start.
Androids were easy to set up never had a technical issue.
Integration set up was lengthy but enough relevant information which was given to us at the end via video and notes which we could always refer back to if needed.
Long process to set up - however it was beneficial in the end.
Response: Peoplevox 22/2/2019
Thank you for your review, Monica. Bringing us in alongside your Shopify Plus website to help support your growth is a proven path to success. Thank you for partnering with our team.
Jay N. Especialidad: Comercio minorista Número de empleados: 2-10 empleados
It is so important for us now to track every step of when, what, who. And although it's a bit of a learning curve and you think some parts will slow down the benefit in speed is easily made up in getting picking and packing done faster. We have easily saved on increases of staff due to this product making us more efficient at what we do on a day to day basis. But also customer services has fewer errors and can inform customers that their item has been picked and despatched by X. Which equals fewer customers getting in contact.
It's accurate and reliable when it comes to stock which affects everything for being in e-commerce
Can't really think of anything worth mentioning
You need someone who is good at IT as they will be involved in getting it all up and running on your side.