TouchBistro is an iPad-based point of sale (POS) solution for restaurants of all types. Specifically designed to meet the unique needs of the restaurant industry, TouchBistro comes complete with food service specific features and advanced management capabilities.
For fine dining and traditional restaurants, staff have the ability to bring the POS system to each table, to allow patrons to check out. The mobile functionality of the POS allows staff to bring a register directly to patrons instead of requiring them to leave their table to pay bills or place orders.
TouchBistro can manage split-checks and parties of various sizes. Receipts can be printed, if desired, or signed on screen and emailed.
Detailed sales reports within the system can help provide management with insight into which items are selling the best. To help cope with rushes, the POS can be removed from the counter, and move with your staff down the line.
The most popular opinion from our staff is the ease of use with TouchBistro. The program needs barely any training assistance, staff picks up the location of menu items quickly, customers are impressed with the technology, and in a small space like our coffee house the size of the unit compared to our grandfather of a cash register we can host more treats for our customers.
We struggle with getting prompt response when in a stressful or urgent situation. Restaurant business is fast paced and requires immediate help, especially if we are stalled in being able to take payment or assist a customer in another way. Guests don't appreciate being asked to wait while we try to contact Touch Bistro unsuccessfully. Email response time is reasonable. We also struggle to offer emailed invoices directly from touch bistro without having to switch over our wifi, slowing down service. We are also struggling to have reliable synching on our online account to view sales reports.
Thanks so much for your review. Very happy to hear you're finding TouchBistro easy to use and your customers are impressed with the technology. Good for you for being on the cutting edge!
Please know that we hear your concerns and are actively working to add more certified, in-house, support staff on an ongoing basis.
If there's anything else I can do to make your experience even better, please do not hesitate to get in touch.
Firas A. Especialidad: Alimentación y bebidas Número de empleados: 13-50 empleados
After researching the market for new POS system for my newly established Cafe/Bar I found Touch Bistro to be superior to many products in the market. It is cost effective, easy to use, doesn't require specialized equipment (Only Ipad, printer and cash till), easy to install and learn on your own and requires minimum training for new staff. One of the most important feature that many other POS don't provide is the dashboard and cloud reporting. I rely heavily on these data to manage my business effectively and efficiently. It provides a breakdown of sales performance over any period of time, connects to my accounting system and load sales data directly into my accounting system, has excellent integration with 3rd party apps such as 7Shifts for scheduling and Shogo for accounting. I'm truly impressed with this product and it's robustness. I have recommended the product to many other business owners and I always get the same reaction of amazement when they see the reporting it provides compared to the POS systems they currently use.
Dashboard and cloud reporting. ease of use.
Technical support seems to be overwhelmed and you can rarely connect with them when you need them most. They try to get back to you within 24 hours, but in most cases that's too long and have significant impact on our business.
Continue building it's reporting capabilities. I would really appreciate if Touch Bistro handle payment processing technical issues on behalf of their customers when dealing with payment processing companies. there seems to be disconnect between the two and many times i ended up caught in the middle between the two without knowing whose responsible to fix the technical issue.