Sobre Helpwise

Helpwise is a communication management tool that allows customer-facing teams to create shared inboxes for different channels like Email, Live Chat, SMS, Whatsapp, Facebook, Twitter and much more! Sales & Support reps can use Helpwise to collaborate on customer conversations and improve their workflow but running automation rules. Helpwise also has features like reports & analytics that allow managers to see the performance of their team members and accordingly set KPIs for them and also see communication volume trends. Helpwise allows customer-facing teams to own the whole customer communication experience by providing features like Forms, CSAT, Help Centers & more.
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Precios de Helpwise

Helpwise dispone de una versión gratuita y ofrece una prueba gratis. La versión de pago de Helpwise está disponible a partir de 15,00 US$/mes.

Precio inicial:
15,00 US$/mes Ver precios
Versión gratuita:
Prueba gratuita:

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Opiniones de Helpwise

Calificación general

¡Escribe una reseña!

Evaluación de función

Relación calidad-precio
4,8
Funcionalidad
4,8
Facilidad de uso
4,6
Asistencia al cliente
4,8
5 opinones sobre 22 Ver todas las opiniones
Florencia
  • Sector: Hostelería
  • Tamaño de la empresa: 11-50 empleados
  • Software usado A diario durante 1-5 meses
  • Fuente de la opinión
Relación calidad-precio
5
Funciones
3
Facilidad de uso
4
Asistencia al cliente
5

4
Publicado el 29/4/2022

Nuestra experiencia con Helpwise

Puntos a favor

Nos gusta que el soporte tecnico esta abierto constamente a nuevas modificaciones ante nuestras sugerencias en el uso.

Desventajas

Encontrar correos pasados cuando tenes varias bandejas de entradas o direcciones de correos es muy complejo. Si bien estan trabajando en el beta del universal inbox seria agradable tener una sola bandeja donde lleguen los emails de todas las cuentas y luego uno poder ir moviendolos como lo desee.

Julio César
  • Sector: Administración educativa
  • Tamaño de la empresa: 2-10 empleados
  • Software usado A diario durante 1-5 meses
  • Fuente de la opinión
Relación calidad-precio
5
Funciones
5
Facilidad de uso
5
Asistencia al cliente
4

5
Publicado el 4/5/2022

Helpwise una muy buena alternativa para centralizar correos con seguimiento y soporte

Excelente, seguro y disponible en todo momento

Puntos a favor

Fácil de implementar y usar.
Uso en computadora y en celular
Invitar y delegar seguimiento de correos.

Desventajas

Enlazar a un embudo de correo.
Permita crear una landing page.

Masuk Sarker
  • Sector: Administración educativa
  • Tamaño de la empresa: 201-500 empleados
  • Software usado A diario durante Más de un año
  • Fuente de la opinión
Relación calidad-precio
5
Funciones
5
Facilidad de uso
5
Asistencia al cliente
5

5
Publicado el 7/11/2020

One of the Best Helpdesk Software

HelpWise is my everyday used tool. I've tried many helpdesk services in the past, and they were either too complicated to use or too expensive. But helpwise is very super easy to use and support system is just amazing.
Continues development make the helpwise software even better. I hope very soon this will be feature a feature rich product like helpscout.

Puntos a favor

I have 3 different businesses and I manage everything inside in Helpwise. My team check and reply to all emails, provide customer support, chat with customers. Overall it's just increasing my overall companies productivity. Also, I have created help center using helpwise. This way customer can find their answers by themself. It's reduced the support tickets a lot.

Last the not least, If I face any problem, their support team tries to fix my problem immediately. It feels like, helpwise is my family :)

Desventajas

Help center UI is not so modern and Needs improvement in Chat beacon.

Alternativas consideradas

Help Scout y Intercom

Razones para elegir Helpwise

Because helpwise is similar to helpscount and inexpensive too.

Software anterior

Help Scout
Sarah
  • Sector: Entretenimiento
  • Tamaño de la empresa: 2-10 empleados
  • Software usado A diario durante 6-12 meses
  • Fuente de la opinión
Relación calidad-precio
5
Funciones
5
Facilidad de uso
4
Asistencia al cliente
5

4
Publicado el 12/7/2021

Helpwise Fan!

Puntos a favor

I secured a great deal through Appsumo and have been so happy with helpwise that I brought across a second company to use Helpwise. The Support team is very attentive and respond within 24 hours. I love that I can schedule emails to send at a later time. Overall am very happy with Helpwise and look forward to a long partnership with them!

Desventajas

While the idea of an iOS app is awesome, I have found it challenging and glitchy to use so far. The UI could really use a modern touch but it isn't the end of the world. I rely heavily on the help centre feature and would really love for that to have a make over so that the design is more modern and aligns with my branding. But these are all minor things that really shouldn't put you off this great piece of software that is only going to get better and better!

Michelle
  • Sector: Hostelería
  • Tamaño de la empresa: 201-500 empleados
  • Software usado A diario durante 1-5 meses
  • Fuente de la opinión
Relación calidad-precio
3
Funciones
3
Facilidad de uso
2
Asistencia al cliente
3

3
Publicado el 4/5/2022

Helpwise Review

Puntos a favor

Email assignment and round-robin mail routing

Desventajas

Inaccurate team performance reports and delayed support response

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