Greenlight CRM is a cloud-based call center management solution designed for businesses of all sizes. It offers blended agents, call recording, a script designer, live transfer and automated compliance functionalities within a suite.
Greenlight CRM offers blended agent management, which enables users to manage both inbound and outbound calls. The product also features a predictive dialer, which leverages self-optimization algorithms to route calls to available and appropriate agents based on call responses.
The solution features a script designer for agents, which enables users to improve agent experience with the help of customizable scripts, forms and call dispositions.
Greenlight CRM features “mystery shopper” functionality, which allows users to design test calls for monitoring agent performance. The responses can be forwarded to a QA team for review.
The product offers integration with Greenlight’s CRM platform which enables users to pass leads directly to the call center solution.
Gary S. Especialidad: Marketing y publicidad Número de empleados: 201-500 empleados
I can't praise Greenlight CRM highly enough. Working with them has been completely hassle-free!
We have worked with a number of CRM and Dialler companies in the past and have had a number of bad experiences - Greenlight are the exception to that trend! The Greenlight team have accommodated every request we have made quickly, efficiently and without challenge - their account management and support has been faultless and they're system has been quickly adopted with ease within our business. I would happily recommend them to any company requiring an enterprise class CRM platform.
The software itself is easy to setup, easy to deploy and intuitive to use.
The system is well designed and has flexibility to accommodate user requirements.
Reporting and analysis functionality is versatile and can be tailored to individual needs.
All-in-all, a powerful platform to support business management and development.
Not Applicable.... to date, we haven't found any weaknesses of the platform!
Ohiunkunofan A. Número de empleados: 2-10 empleados
I've been using Greenlight since 2013. I have to say that they are the best dialler provider I've ever used. There has been nothing I've asked to be added in terms of functionality that has been too big a task. We have done numerous campaigns and each campaign has different things that the dialler needs to be able to do to make the campaign run smothly for me and my partners. I can call Greenlight, explain the campaign and what I need to be system to be able to do and they make it happen. I can't say anything negative about the company or staff and unfortunately I can't say that about many other dialler providers I've used or tested. It feels like they work for my organisation to the point I don't have a dialler guy in house. Anything I need I just call or email and they sort.
I love how easy it is to use and that any functions that are really bespoke can be added. They've always looked after me. Even when I'm late on payments which sometimes happens with business they've always allowed me time and the level of customer service has never dropped. I would never change provider and owe them an awful lot as I've had campaigns I simply couldn't have done either due to the time frame it would take to set up things I need on the dialler to make the campaign work or the length of time it would take to have to explain and get it added if that was possible. I think the main difference is that they understand all their systems and can make changes extremely quickly because everything was designed and built by them.
Get to know the people at Greenlight and never be afraid to pick up the phone or email at any time with any issues. Sometimes we have issues and think we can resolve them ourselves. One phone call and it's sorted.
Darren M. Número de empleados: 13-50 empleados
The system is good but needs some development work, on the up side the lack of features makes it very easy to use although you will need to ask support to make every change you need, luckily they are pretty good at that side of things and do deal with most of the support tickets I have quickly and efficiently.
Easy to use
lack on management control over functionality
If you need to get up an running quickly, Greenlight is great at this and if you need to set up multiple campaigns they are extremely quick to help although I would prefer the ability to do this myself, I have in the passed worked on much larger systems and ended up spending all my time in development work and so this has been a nice change having someone else do it for me, only problem you then get is that is never exactly what you want and testing can only be done in live environment so can get a bit messy, thankfully Greenlight are always available to make changes pretty quickly, no such thing as a SLA with these guys they just get on it immediately.
James S. Especialidad: Marketing y publicidad Número de empleados: 13-50 empleados
My overall experience of the Green-light platform has been fantastic and it has now become a central part of our daily operational processes and allows us to gain a greater level of insight which helps us to be better informed about our clients and in turn helping to drive an improvement in sales performance.
As a base product this is a strong CRM solution but its true strength comes in its ability to be customised to meet the exact requirements that we need. We have worked alongside Greenlight to hone our CRM platform and throughout that process we have felt enabled to build it in a way that works for us, rather than adapting our approach to suit any system limitations.
The learning curve on some of the aspects can be a little steep for people that are not the most technically literate however after some time users can quickly get to grips with the basics and then expand on that as required.
As a smaller marketing company the Greenlight call centre software has helped us refine and grow our business and has provided a solid platform that we can continue to develop. My main advice would be to work closely with the support team who are tireless in their effort to make the platform work as you need it. By working closely with them you will ensure that whatever the solution you require, they will be able to adapt and meet the challenge.
Tommy F. Número de empleados: 51-200 empleados
Greenlights system has helped utilise all our staff in different branches to help with our customer telephone service, ensuring faster answering and more customer calls being dealt with at any given time.
Its ease of use. We just attach their phone onto the internet and it works. Some staff who cant work in a branch will sometimes bring a phone home and help out from their house. I love the fact that we don't have to maintain a server inshop anymore - Greenlight do it all.
Really - I dont have any !
This software has helped grow my telephone business using existing staff to share our workload rather than paying new recruits and creating a dedicated call centre.