Sobre Vonage Business Communications

Vonage Business Solutions is a cloud-based communications solution suitable for small and midsize companies. The solution offers a business phone system that enables businesses to connect their VoIP phone system to internet-enabled devices and communicate via text, over the phone or via video conferencing. Core features include call announce and screening, multiple devices on a single extension, do not disturb settings and more. Calls are managed through the admin portal, where account managers can review call recordings, set up dialing restrictions, adjust dashboard visibility for employees and view billing information. The Vonage Business Solutions mobile app gives users another method for accessing the service. Vonage Business Solutions also offers desktop plug-ins to customize the system. Users can also integrate their contacts from Google, Outlook and customer relationship management (CRM) systems such as Salesforce.
Vonage Business Communications Software - 1
Vonage Business Communications Software - 2
Vídeo de Vonage Business Communications
Vonage Business Communications Software - 1 - miniatura
Vonage Business Communications Software - 2 - miniatura

Precios de Vonage Business Communications

Vonage Business Communications dispone de una versión gratuita y ofrece una prueba gratis. La versión de pago de Vonage Business Communications está disponible a partir de 14,99 US$/mes.

Precio inicial:
14,99 US$/mes
Versión gratuita:
Prueba gratuita:

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Opiniones de Vonage Business Communications

Evaluación de función

Relación calidad-precio
3,9
Funcionalidad
4,1
Facilidad de uso
4,2
Asistencia al cliente
3,7
5 opinones sobre 256 Ver todas las opiniones
Angela Paez,
  • Sector: Servicios financieros
  • Tamaño de la empresa: 2-10 empleados
  • Software usado A diario durante Más de dos años
  • Fuente de la opinión
Relación calidad-precio
0
Funciones
5
Facilidad de uso
4
Asistencia al cliente
3

5
Publicado el 9/4/2020

Great product for small companies

Great!!! I definitely recommend this software and even though it might seem a bit more expensive than others in the market, their quality is definitely worth it.

Puntos a favor

It is an amazing product for small companies. It has several useful features that work great for your business needs. Compared to other similar software out there, Vonage is way more reliable for your communication needs.

Desventajas

Even though we do love Vonage, sometimes getting in contact with customer service is a bit time consuming and tricky, but once you are connected to a customer service representative, you know you will get the help you need.

Susan
  • Sector: Propiedad inmobiliaria
  • Tamaño de la empresa: 11-50 empleados
  • Software usado A diario durante 1-5 meses
  • Fuente de la opinión
Relación calidad-precio
5
Funciones
5
Facilidad de uso
4
Asistencia al cliente
5

5
Publicado el 5/2/2021

Only regret is that we didn't upgrade sooner!

I appreciate the high level of customer service and the responsiveness of the team in general. We decided to move from land lines to VoIP and are very happy that we opted to partner with Vonage for the transition. They have been very patient and helpful along the way.

Puntos a favor

The flexibility of this software is my favorite feature. I mostly work from home, and I can easily make changes for any of our users from the online dashboard, the computer app, or the phone app. The end-users at our office have successfully learned how to navigate the handsets and the online dashboards.

Desventajas

We are still working on our fax numbers. Porting the number from our previous provider has proven difficult.

Alternativas consideradas

Jive, Nextiva Live Chat y Ooma Office

Razones para elegir Vonage Business Communications

AT&T Cost, flexibility, customer service

Razones para cambiar a Vonage Business Communications

Also looked at PanTerra. We chose Vonage because of the initial connection with [SENSITIVE CONTENT HIDDEN]. She was informative, responsive, knowledgeable, and empathetic. Most of the services seemed to be similar with similar prices. We chose Vonage because of [SENSITIVE CONTENT HIDDEN]. I hope you tell her that.
Ivan
  • Sector: Empleo y contratación
  • Tamaño de la empresa: 201-500 empleados
  • Software usado A diario durante Más de un año
  • Fuente de la opinión
Relación calidad-precio
4
Funciones
5
Facilidad de uso
5
Asistencia al cliente
4

5
Publicado el 6/9/2022

Vonyage is the best VOIP in the market

It is great using Vonage Business Communications. VOIP lets us call the prospect without an interception

Puntos a favor

There are different features in Vonyage . We have integrated it into our ATS which makes our job a lot easier. We can text with a prospect in a real-time basis. There is no lag in our delays in the call.Vonyage is a great tool

Desventajas

It sometimes gets glitchy with the new updates but after some time it works fine.

Mark
  • Sector: Telecomunicaciones
  • Tamaño de la empresa: 51-200 empleados
  • Software usado A diario durante Más de dos años
  • Fuente de la opinión
Relación calidad-precio
4
Funciones
4
Facilidad de uso
4
Asistencia al cliente
4

3
Publicado el 9/11/2021

Vonage Business (Simple Signal) Service & Support

Overall experience was good, their Account Manger went above and beyond, their support was good, their service was okay.

Puntos a favor

Vonage's GUI is relatively intuitive to make basic changes. There are various roles provided that allow different levels of access to make configuration adjustments with the Trunk, DID's, Auto Attendants, forwarding, etc.

Desventajas

There were some tools inside of the Vonage Portal that required multiple places to be updated or there were multiple ways to update a setting, and it made difficult to report on customer configurations.

Alternativas consideradas

Twilio

Razones para elegir Vonage Business Communications

Provided more functionality

Razones para cambiar a Vonage Business Communications

Pricing was a major factor to why we chose Simple Signal (Vonage).
Hadi
  • Sector: Empleo y contratación
  • Tamaño de la empresa: 201-500 empleados
  • Software usado A diario durante Más de dos años
  • Fuente de la opinión
Relación calidad-precio
4
Funciones
4
Facilidad de uso
4
Asistencia al cliente
2

5
Publicado el 11/6/2022

Vonage review

It has been average. The only bad side is SMS integration and support to it.

Puntos a favor

It is very easy to use, good interface and easy to be integrated with other tools. The UI/UX is great. Especially when it comes to texting.

Desventajas

Product support. We wanted support for texting and it has been a horrible experience. They have Neximo for the SMS integration and support and the support experience has been horrible. They don't answer the calls or respond timely.

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