Sobre Salesforce Service Cloud

Service Cloud from Salesforce is a cloud-based customer service management solution that is designed to initiate customer service activities from anywhere. Built on the Salesforce1 Platform, Service Cloud works to centralize and optimize the agent efforts, allowing them to handle customers' requests and manage cases. Service Cloud was developed to offer support mobility to agents, allowing them to receive service requests and provide support from anywhere. From the Service Cloud Console, agents can manage all active cases. With the Communities tool, customers can help themselves and others with self-service capabilities. Additional Service Cloud capabilities include a Knowledge module, where both agents and customers alike can search for the answers they need. Chatter is an agent collaboration tool that allows for issue escalations, and Social Service integrates the increasingly critical social media channels directly into the customer service experience. The Service Cloud reporting module gives front line managers the ability to see critical business metrics from real-time dashboards that are also accessible on phones or tablets.
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Vídeo de Salesforce Service Cloud
Salesforce Service Cloud Software - 1 - miniatura
Salesforce Service Cloud Software - 2 - miniatura
Salesforce Service Cloud Software - 3 - miniatura
Salesforce Service Cloud Software - 4 - miniatura
Salesforce Service Cloud Software - 5 - miniatura

Precios de Salesforce Service Cloud

Salesforce Service Cloud no tiene versión gratuita, pero ofrece una prueba gratis.

Precio inicial:
Sin información del proveedor
Versión gratuita:
No
Prueba gratuita:

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Opiniones de Salesforce Service Cloud

Evaluación de función

Relación calidad-precio
4
Funcionalidad
4,5
Facilidad de uso
4
Asistencia al cliente
4
5 opinones sobre 514 Ver todas las opiniones
Jordan C.
  • Sector: Tecnología y servicios de la información
  • Tamaño de la empresa: 501-1000 empleados
  • Software usado A diario durante Más de un año
  • Fuente de la opinión
Relación calidad-precio
5
Funcionalidades
5
Facilidad de uso
3
Asistencia al cliente
5

5
Publicado el 8/8/2019

Awesome Ticketing System

Users are really more productive than previous tool

Puntos a favor

With Service Cloud, we have a complete overview on our Customers. From Lead to Case, we can log all customers activities and be proactive for their needs.

Desventajas

Often, you must adapt your process to the tool, not the tool to your process and that's the hardest part of Salesforce implementation. Also, multiple administrators can destroy your organization.

Jennifer B.
  • Sector: Servicios financieros
  • Tamaño de la empresa: 11-50 empleados
  • Software usado A diario durante 6-12 meses
  • Fuente de la opinión
Relación calidad-precio
0
Funcionalidades
4
Facilidad de uso
5
Asistencia al cliente
0

5
Publicado el 6/11/2019

Everything I need on one page

I love that I can manage our sales team's goals vs. actuals all in one place. I can see exactly where each prospect/opportunity is in the sales process, who the contact is and information about the company all on one screen. With the links that let me get more information about each of those areas, it's a seamless process.

Puntos a favor

I love that, compared to Salesforce Classic, I can see all of the information about the Prospect or Client that I need all on one page. I don't have to go from one page to another

Desventajas

It's not like any of the other CRMs that our sales team has used so there was a bit of a training curve for some of them.

Alternativas consideradas

SharpSpring

Razones para cambiar a Salesforce Service Cloud

Salesforce is much more sophisticated, yet easier to use. It has a lot more features and allows the sales team to follow their prospects/opportunities from start to finish very easily.
Loren R.
  • Sector: Comercio mayorista
  • Tamaño de la empresa: 11-50 empleados
  • Software usado Otro durante Más de un año
  • Fuente de la opinión
Relación calidad-precio
3
Funcionalidades
4
Facilidad de uso
4
Asistencia al cliente
3

4
Publicado el 3/8/2021

Salesforce Service Cloud

Generally positive as far as helping to make us more professional as an organization, e.g., retaining sales projects status and contact information.

Puntos a favor

Access from the cloud and data retention is great. When a salesperson left our company, we were able to easily see what the employee was working on, including last e-mails, quotes and buyers' contact information.

Desventajas

It was problematic with our accounting software to achieve an efficient integration, e.g., pulling sales data from our system into Salesforce. It also was a bit complicated as far as integrating Outlook with Salesforce to link e-mail correspondence.

Govindraj S.
  • Sector: Hostelería
  • Tamaño de la empresa: 11-50 empleados
  • Software usado A diario durante Más de un año
  • Fuente de la opinión
Relación calidad-precio
1
Funcionalidades
1
Facilidad de uso
2
Asistencia al cliente
3

2
Publicado el 10/11/2020

Complex customer support software

We tried our best to customise Salesforce and for a year we used it but we found that the kind of features we needed it required a Salesforce consultant team to build it however with an extra cost with a dependency so we moved to Zendesk because they provided exactly what we needed at a much less cost and without needing a consultant. Mid-size companies should never use Salesforce cloud unless if their requirements are very high which cannot be fulliled by a out of box customizated product like Zendesk.

Puntos a favor

Only reports. They have a very good Reports which can be used to build a Dashboard which are very easily customised.

Desventajas

It is highly complex and it doesn't come with out of box customization. For every single feature implementation u will need a. Consultant. It is only suitable for big call center provided if they maintain a Salesforce engineering team to create and implement all the features as per the Support departments requirements.

Shalom L.
  • Sector: Gestión de organizaciones sin ánimo de lucro
  • Tamaño de la empresa: 11-50 empleados
  • Software usado Semanalmente durante Más de dos años
  • Fuente de la opinión
Relación calidad-precio
5
Funcionalidades
5
Facilidad de uso
5
Asistencia al cliente
5

5
Publicado el 3/6/2021

Sales Business brand

Puntos a favor

You can manage all your needs according to your company and needs. and mainly it is that all the information is unified together in the same place

Desventajas

Like all other systems, this is a platform that requires training to really know how to use it and get the most out of it.

Alternativas consideradas

Zoho CRM y HubSpot CRM

Razones para elegir Salesforce Service Cloud

This system is more complete and many more details

Software anterior

Zoho CRM

Razones para cambiar a Salesforce Service Cloud

This system is more complete and many more details

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