Sobre VICIdial

VICIdial is an open-source, cloud-based contact center solution suitable for small to large call centers in a variety of industries. Key features include inbound and outbound calls, call routing, email integration, online chat and call recording. VICIdial combines inbound and outbound phone calls with inbound email and customer website chat in a single web-based interface. Skills-based routing and queue prioritization features help users ensure that calls and emails go to the agents who are best able to handle them. Agents can also switch between handling outbound and inbound calls when necessary. Other features include previewing leads before dialing, recording and listening to agent calls, sending dropped calls to available agents or a voicemail inbox, estimated hold times for inbound callers, remote-agent calling, multiple language support and more. Support is available online and via email.
VICIdial Software - 1
VICIdial Software - 2
VICIdial Software - 3
VICIdial Software - 4
VICIdial Software - 5
VICIdial Software - 1 - miniatura
VICIdial Software - 2 - miniatura
VICIdial Software - 3 - miniatura
VICIdial Software - 4 - miniatura
VICIdial Software - 5 - miniatura

Precios de VICIdial

VICIdial dispone de una versión gratuita y ofrece una prueba gratis.

Precio inicial:
Sin información del proveedor
Versión gratuita:
Prueba gratuita:

Alternativas a VICIdial

Alvaria CXP

Alvaria CXP improves the customer experience, simplifies development and deployment of customer contact applications,...
Five9 is an all-in-one cloud contact center solution for inbound, outbound, blended and omnichannel contact centers...

Fusion Connect CCaaS

0
Fusion Connect Contact Center as a Service (CCaaS) is designed to improve customer experience across communication...

BeInContact

BeInContact is an intuitive cloud contact center omnichannel platform. Many features are included out-of-the-box such...

contactSPACE

contactSPACE is a cloud-based callcenter solution which helps small to large-sized organizations manage contacts and...

Genesys Cloud CX

Genesys Cloud CX creates fluid conversations across digital and voice channels in an easy, all-in-one interface....

Opiniones de VICIdial

Evaluación de función

Relación calidad-precio
4,9
Funcionalidad
4,7
Facilidad de uso
4,3
Asistencia al cliente
4,6
5 opinones sobre 253 Ver todas las opiniones
John A
  • Software usado A diario durante Más de un año
  • Fuente de la opinión
Relación calidad-precio
5
Funciones
5
Facilidad de uso
5
Asistencia al cliente
5

5
Publicado el 7/6/2018

I still can't believe it's free!

It allowed to make my calls with a predictive dialer with all the features you can imagine, eliminate my dependence on land lines, and have a system my agents could log in to locally or remotely.

Puntos a favor

First that you can download and install and use it completely 100% free, no strings attached. Second, it has every feature you could possibly imagine for dialing solution software and predictive dialers. Third, the reporting is all one 1 screen, there are many reports, inbound, outbound, carrier reports, etc. Fourth, they have a user forum where, and I kid you not, you can post a question or an issue you are having, and either a VICIdial expert or one of the other many experts on the forum will respond to your question usually within an hour or two, always that same day, and answer your question or help you work through your issue. Fifth, it's now the world's most popular dialing solution software, so you can find answers to about any question by just googling. Sixth, the hardware requirements are low. When I first installed VICIdial I used an old desktop and turned it into a VICIdial server. And seventh and maybe most importantly, VICIdial is constantly evolving. New revisions come out regularly, and new versions of the installer VICIbox are produced regularly, and they are new features constantly, and the program keeps getting better and better! In their next version of VICIbox they are offering a webrtc softphone built right into the program, so you won't need to download and configure softphones anymore. In summary, VICIdial is everything you always wanted in a predictive dialer or software dialing solution, and it is absolutely free of charge!

Desventajas

I installed VICIdial in March of 2017. It took me a weekend to set up campaigns, upload lists to call, configure a VoIP carrier, and put in the settings I needed for my campaigns. I installed on a Sunday afternoon and started dialing the next day on Monday morning at 9AM. And everything worked! Now it's June of 2018 and I've been using VICIdial for 1 year and 2 months. Although I got everything working the very first day, over time I have discovered the hundreds of features VICIdial offers and how to set them and configure them. The VICIdial system I use today is much different from the one I started with a year ago. Well the system is exactly the same, same operating system, same vicidial same asterisk, but I take advantage of many features now that I didn't even realize VICIdial had when I first installed it. If there is a con about using this software, and I do not believe there is, it would be VICIdial has so many features it takes a little time to learn all of them

Respuesta de Vicidial Group

Thank you for the glowing review!

Respondido el 12/6/2018
Rogger
  • Sector: Telecomunicaciones
  • Tamaño de la empresa: 11-50 empleados
  • Software usado A diario durante Más de dos años
  • Fuente de la opinión
Relación calidad-precio
5
Funciones
5
Facilidad de uso
3
Asistencia al cliente
3

5
Publicado el 22/4/2020

a Swiss Army Knife for those who are creative enough to use it well

At GOSAT we use VICIdial in our contact center for loan sales to a local bank in Brazil, where we integrate it 100% with the bank.

We also use VICIdial on clients of different segments in the market: collection, petrol, school, health and etc ...

Puntos a favor

VICIdial is the most popular open-source Contact Center Solution in the world and it can become a Swiss Army Knife for those who grasp the infinite possibilities of this incredible system.

We were able to meet all our needs and overcome all challenges using VICIdial.

Desventajas

I know that VICIdial is not for this purpose, what I miss is an integration in the AGC interface (Agent) with WhatsAPP and Facebook messanger.
We do this today through other solutions, it would be perfect integrated with VICIdial.

Alternativas consideradas

Alvaria CXP

Razones para elegir VICIdial

I spent about six months researching OpenSource tools to be used in the contact center and VICIdial was the only one that met all my requirements.

Razones para cambiar a VICIdial

Because it is open source and has a more active community in the world, and the fact that it is constantly updated and improves.
Gregorio
  • Sector: Servicios para el consumidor
  • Tamaño de la empresa: 51-200 empleados
  • Software usado A diario durante Más de un año
  • Fuente de la opinión
Relación calidad-precio
4
Funciones
4
Facilidad de uso
4
Asistencia al cliente
3

3
Publicado el 12/9/2022

Pretty good software to start a contact center!

Good software to start a contact center business, with ups and downs, weaknesses that affect growth and force you to move to other more complete software,

Puntos a favor

Really easy to implement and run, Light and open to be used in any operating system.

Desventajas

Reporting and analytics are too weak, They should be better to be able to have accurate data and work with the teams and obtain better performance.

Greg
  • Sector: Construcción
  • Tamaño de la empresa: 11-50 empleados
  • Software usado A diario durante Más de dos años
  • Fuente de la opinión
Relación calidad-precio
4
Funciones
5
Facilidad de uso
5
Asistencia al cliente
4

5
Publicado el 20/4/2020

Great product, great performance, and great flexibility

I absolutely love VICIdial, I won't use any other dialer at all

Puntos a favor

The amount of customization that. you can do, and the sheer power of the dialing platform

Desventajas

It's got quite a learning curve for people to get proficient with it initially. Although once you've mastered the interface and the concepts behind the dialer, it's amazing.

Chris
  • Sector: Telecomunicaciones
  • Tamaño de la empresa: 2-10 empleados
  • Software usado A diario durante Más de dos años
  • Fuente de la opinión
Relación calidad-precio
5
Funciones
5
Facilidad de uso
5
Asistencia al cliente
5

5
Publicado el 12/8/2021

ViciDial is amazing!!

I am able to run my entire business from this software, its quite remarkable!

Puntos a favor

I love the API features of this tool and how I can integrate it into other software

Desventajas

The learning curve is a bit steep when you are new to the system

Categorías relacionadas