Emma P. Especialidad: Ocio, viajes y turismo Número de empleados: Trabajador autónomo
Overall, I really like Fareharbor - I like the way it looks when people book.
The customer service is amazing and fast
On a day to day basis, it is easy to use and you can add all the information you need to for all your guides.
I sometimes struggle with set up and amending items. We usually have to get Fareharbor to do some or all of the set up as we get some things wrong. Saying that, all you need to do is reach out to their service team and they usually sort it out in minutes.
Respuesta: FareHarbor Holdings 8/10/2019
Hello Emma -
Thank you for posting this review! We are happy to hear that you've found our software easy to use and that you have had positive experiences working with our amazing Support Team. With that, we are always available and can help set up and amending your items or can schedule a team member to help train you on that specific function.
Christina S. Especialidad: Servicios e instalaciones recreativas Número de empleados: 11-50 empleados
We are so happy we made the switch to FareHarbor two years ago. We have a cleaner website that is user friendly with increased sales. The support teams work hard to make changes and keep our website performing seamlessly as we add new products and grow and expand. They care deeply about our success as a business and we feel the love and support from their staff as we grow our business and partnership with their company.
Easy to use, team friendly, quick and efficient. The change over from our previous company was seamless and the support is incredible!
Only that the fees are among the highest in the industry.
Respuesta: FareHarbor Holdings 20/11/2020
Thanks so much for taking the time to write this review and your partnership over the past few years! It has been our pleasure working with you it is great to see how our software has helped the Sawgrass Recreational Park team.
I'll be sure to pass along your great feedback to the rest of the FareHarbor team and we look forward to continue growing this partnership, together!
Sandra B. Especialidad: Ocio, viajes y turismo Número de empleados: 11-50 empleados
Fareharbor called us almost every week for 18 months trying to get us to switch to our software. The sales rep. kept insisting that if we switched we would see a big increase in our sales revenue. So, we were eager to see that happen in the first month of our 5 month high season. However, the first month, there was no increase, it was almost exactly the same. Then the next two months, which are the highest revenue months of the year for our company actually saw a sharp decrease in sales. One month was $10K less than the previous year, and the other month was over $20k less than the previous year. There was nothing about Fareharbor that actually made guests want to book more. Their product is just complicated and not better. The reason they have more reviews and customers than the other companies is due to their relentless, downright irritating sales tactics. They wear you down with calls until you just agree.
I would like to add that in the months I have described above, our company also spent 2 times more on marketing than in the previous year. I mention this because when I told Fareharbor they had not lived up to their guarantee of more sales, their response was to tell me they could not tell me how to do marketing, and they suggested it was to our lack of competence in that realm. But as mentioned, we spent twice as much and worked equally hard. When we have a chance, we will change software systems. We would not recommend Fareharbor to other companies.
The user experience for the guests who are booking seems good.
Everything is complicated. From set-up to all the confounded reporting options, it is just all too much. Not user-friendly from the point of view of the tour operators dashboard. It is nearly impossible to set-up or edit your own tours. The gift-card option is ugly and not a good sell for our company. We sold way more gift cards with our other software.
Respuesta: FareHarbor Holdings 7/2/2019
Hi Sandra - Thank you for your honest feedback. Open and honest communication with our clients is very important to us and we deeply regret the experience that you had. Although you did not find FareHarbor to be the solution you were looking for, we would hate for you to leave with a bitter taste. If you have additional feedback you'd like to share please feel free to reach us at (855) 495-5551.
Otherwise, we wish you and the BK Adventure team continued success and hope for another opportunity to earn back your business.
Antoinette L. Especialidad: Entretenimiento Número de empleados: 2-10 empleados
I am very happy with FareHarbor! I like that there is no monthly fee that I have to pay and the fees that my customers have to pay are small.
I like the ease of the software and how quickly I am able to get a response from the support team when needed.
I wish the colors were more vibrant on the booking calendar. I have 3 separate escape rooms and the current color scheme is hard to distinct the difference between each room in the booking calendar.
Respuesta: FareHarbor Holdings 13/11/2020
Hi Antoinette -
Thank you for taking the time to write this review! We are happy to hear you have had a great experience working with our team, from our Sales team to our Support!
We appreciate your feedback about the colors on the booking calendar! Be on the lookout for our Product & Feature release emails as our team is always looking for ways to enhance the customer experience in our Dashboard.
Usuario verificado Especialidad: Práctica de la abogacía Número de empleados: 51-200 empleados
Overall we are booking field trips, tours, and other events. There are multiple users and multiple locations that we are all trying to book within. In the event we are all paying very close attention to what is going on everywhere, we can manage with no problems, however, if we are very busy or someone is very stressed to get something on Fareharbor in a hurry, it is possible to double book something without Fareharbor having any warning.
Features that I like most include that a hold can be placed on dates and times by utilizing Private Headlines. New bookings for contacts are very convenient as well as rebooking and cancellations. Plenty of places for notes and the ability to run reports for those various reports. Love all the freedom to program what you want when creating an event, especially when it comes to what information you want to collect from the registrant.
The load times are extremely slow. In addition, the program will allow overlapping event reservations utilizing the same resources without telling the user. This can allow double booking of the same location, despite what resources are marked when setting up the event. This is a major problem. There is also the inability to delete several bookings for the contact during the same Order. This is annoying and time consuming when the order has 10+ bookings.
Respuesta: FareHarbor Holdings 21/4/2020
Hello - thank you for taking the time to write this honest review of your experience with FareHarbor.
It is great to know you've been able to take advantage of our features and customization.
Regarding your resources and overlapping event reservations, please reach out to our 24/7 Support team! We can review your current set up and provide any recommendations for optimizing your existing resources.