Sobre Salesforce Service Cloud

Service Cloud es la plataforma de servicio al cliente n.° 1 que te permitirá ofrecer un servicio al cliente de clase mundial desde cualquier lugar gracias a sus herramientas innovadoras, datos integrados e informes en tiempo real. Es la primera plataforma de servicio al cliente totalmente digital y de extremo a extremo disponible en la actualidad, con CRM, canales digitales, voz, chat bots, inteligencia artificial, automatización y mucho más.
Salesforce Service Cloud Software - 1
Salesforce Service Cloud Software - 2
Salesforce Service Cloud Software - 3
Salesforce Service Cloud Software - 4
Salesforce Service Cloud Software - 5
Vídeo de Salesforce Service Cloud
Salesforce Service Cloud Software - 1 - miniatura
Salesforce Service Cloud Software - 2 - miniatura
Salesforce Service Cloud Software - 3 - miniatura
Salesforce Service Cloud Software - 4 - miniatura
Salesforce Service Cloud Software - 5 - miniatura

Precios de Salesforce Service Cloud

Salesforce Service Cloud no tiene versión gratuita, pero ofrece una prueba gratis.

Precio inicial:
Sin información del proveedor
Versión gratuita:
No
Prueba gratuita:

Alternativas a Salesforce Service Cloud

Freshdesk

Freshdesk is a cloud-based customer service software that helps businesses provide effortless service across every...

ServiceNow

ServiceNow is an IT service management solution that provides asset management, change and release management, incident...
Zoho CRM is a cloud-based business management platform that caters to businesses of all sizes. It offers sales and...
Zendesk is a cloud-based help desk management solution offering customizable tools to build customer service portal,...

SugarCRM

SugarCRM is a cloud-based application for handling sales automation, marketing automation, account management and...

HubSpot CRM

With its cloud-based, customer relationship management (CRM) platform, HubSpot CRM helps companies of all sizes track...

Opiniones de Salesforce Service Cloud

Evaluación de función

Relación calidad-precio
4,1
Funcionalidad
4,3
Facilidad de uso
4,0
Asistencia al cliente
4,2
5 opinones sobre 579 Ver todas las opiniones
Roxana Georgiana
  • Sector: Tecnología y servicios de la información
  • Tamaño de la empresa: 10.000+ empleados
  • Software usado A diario durante Más de dos años
  • Fuente de la opinión
Relación calidad-precio
0
Funciones
5
Facilidad de uso
5
Asistencia al cliente
0

5
Publicado el 4/8/2022

A useful Sales tracking manager app

Puntos a favor

This app can be used by a variety of teams from the organization . Interaction with the customer is always an opportunity to find new possible deals, so I used this app to track the deals.

Desventajas

Nothing to comment here. It’s quite intuitive and not very boring.

Usuario verificado
  • Sector: Tecnología y servicios de la información
  • Tamaño de la empresa: 10.000+ empleados
  • Software usado A diario durante Más de dos años
  • Fuente de la opinión
Relación calidad-precio
5
Funciones
5
Facilidad de uso
5
Asistencia al cliente
5

5
Publicado el 1/8/2022

Excellent Service and support management product

Excellent product offering great service and support management for issues/ requirements

Puntos a favor

Case management, handling Case teams, auto assignment of cases to teams, live chat and email to case features

Desventajas

Nothing major. It would be good to have auto refresh feature on dashboard/ case queue and better control on case list views

Brandy
  • Sector: Seguros
  • Tamaño de la empresa: 1.001-5.000 empleados
  • Software usado A diario durante Más de dos años
  • Fuente de la opinión
Relación calidad-precio
0
Funciones
2
Facilidad de uso
3
Asistencia al cliente
3

3
Publicado el 30/8/2022

Salesforce Has a great User Interface but we do tend have a lot of technical issues with it...

Overall experience with salesforce has not been the best. If the glitches were worked out I might like using it more.

Puntos a favor

I love that it makes task much easier to complete when its working correctly

Desventajas

The constant glitches and technical issues

Elizabeth
  • Sector: Comercio minorista
  • Tamaño de la empresa: 5.001-10.000 empleados
  • Software usado A diario durante Más de dos años
  • Fuente de la opinión
Relación calidad-precio
0
Funciones
5
Facilidad de uso
5
Asistencia al cliente
5

5
Publicado el 9/6/2022

Excellent for data tracking and analysis

This platform allows me to visualize, analyze the progress that has been made during the day, week, month or year because it allows me to store and manage important data about my company, since it allows me to observe the sales, the service provided, the campaigns of marketing that have been launched, the flow of trade that has been obtained, the productivity of the company, etc. This allows me to access the platform on any device since this platform is cloud-based, it also has a mobile version.

Puntos a favor

I like salesforce because it is a client management administration platform where I can have much more personalized attention according to the needs of clients. It helps me with the direct connection with my customers, manage business opportunities since I can automate to establish and negotiate marketing campaigns so that they are more effective with Pardot, this helps me with the unification of the sales department with the marketing department allowing me to attract, select candidates and minimize the sales cycle.

Desventajas

The initial setup is a bit complex and takes time.

Usuario verificado
  • Sector: Tecnología y servicios de la información
  • Tamaño de la empresa: 10.000+ empleados
  • Software usado A diario durante Más de dos años
  • Fuente de la opinión
Relación calidad-precio
5
Funciones
5
Facilidad de uso
5
Asistencia al cliente
4

5
Publicado el 18/8/2022

All in one solution for all support needs.

No alternative for now.

Puntos a favor

I love almost all the features of service cloud especially recent additions like salesforce voice and FSL, with the adoption of FSL, customer site visit scheduling got better.

Desventajas

Nothing to dislike, eventhough FSL is an Salesforce service cloud solution integration of FSL with Salesforce service cloud is not that good at the moment.

Categorías relacionadas